Ettleson Buick GMC Service Department

The Ettleson Buick GMC Service Department, situated at 6201 LaGrange Rd, Hodgkins, IL 60525, USA, operates as a dedicated auto repair station for drivers in the local area and beyond. With phone access at (708) 469-4027 and mobile phone at +1 708-469-4027, this facility aims to provide comprehensive vehicle maintenance and repair services, particularly specializing in Buick and GMC models.

The service department maintains consistent hours to cater to a variety of customer schedules. From Monday to Friday, the service center is open from 7:30 AM to 6:00 PM. On Saturdays, service is available from 8:00 AM to 4:00 PM, and the department is closed on Sundays. These hours are designed to offer flexibility for routine maintenance and unexpected repairs.

Ettleson Buick GMC Service Department strives to create a comfortable and accommodating environment for its customers. The facility features a dedicated customer lounge equipped with amenities such as complimentary Wi-Fi, beverages, and snacks. These provisions are intended to make waiting for vehicle service a more pleasant experience. For those who require continued mobility while their car is in the shop, the dealership offers a complimentary shuttle service. Additionally, for longer service needs, some customer reviews indicate the availability of loaner cars, though it is advisable to confirm their availability and terms when scheduling. The dealership also emphasizes early drop-off and late pick-up options, providing added convenience for busy individuals. Reviews often highlight the cleanliness of the facilities, contributing to a positive overall impression.

As a full-fledged "Auto Repair Station," Ettleson Buick GMC Service Department provides an extensive range of maintenance and repair services for Buick, GMC, and other vehicle makes. Their offerings include, but are not limited to, the following:

• Oil Changes: Routine oil and filter changes are performed using recommended lubricants to ensure engine longevity.
• Tire Services: This includes tire rotations, balancing, alignment, and sales of new tires from various brands. They often run promotions like "Buy 3, Get 1 for $1" on select tires.
• Brake Services: Comprehensive brake inspections, pad and rotor replacements, and full brake system repairs. Rebates on genuine GM brake pads and rotors are frequently available.
• Battery Services: Battery testing, inspection, and replacement services are offered, ensuring reliable starting power.
• Fluid Flushes and Replacements: Services for transmission fluid, coolant, and other essential vehicle fluids.
• Filter Replacements: Air, cabin, and fuel filter replacements to maintain vehicle performance and interior air quality. They offer a "REPLACE CABIN AIR FILTER & 'MIST' SERVICE" for improved air quality.
• Multi-Point Vehicle Inspections: A complimentary visual health check of vehicle fluids, components, and safety items is typically included with service visits, providing a "report card" on the vehicle's condition.
• Suspension Services: Including shock and strut replacement, often with associated rebates on GM Genuine Parts or ACDelco components.
• Diagnostic Services: Advanced diagnostic equipment is used to pinpoint complex vehicle issues.
• General Automotive Repair: Handling a wide spectrum of repairs from minor fixes to more significant engine and transmission work.

A core aspect of their service is the use of factory-trained and certified technicians. These technicians possess specialized knowledge of Buick and GMC vehicles, ensuring that all work adheres to manufacturer specifications and standards. The department also commits to using genuine GM parts for repairs, which helps maintain the integrity and value of the vehicle.

Ettleson Buick GMC Service Department emphasizes a customer-centric approach, aiming to provide a high level of satisfaction. One key feature is the ability to schedule service appointments online, offering convenience and allowing customers to select a date and time that best suits their schedule. While the review provided does not mention express service, the general operational model of a dealership service department typically includes efficient processes for routine maintenance.

The dealership prides itself on its knowledgeable staff, with a reported emphasis on treating customers with respect and going "above and beyond" when necessary. The example of the service advisor, Kyle, personally fixing a plastic component demonstrates a hands-on, problem-solving approach that resonates positively with customers. They aim for clear communication, keeping customers informed about their vehicle's status and any recommended services.

Ettleson Buick GMC also maintains a robust parts department that stocks a wide inventory of genuine GM parts and accessories. This ensures that technicians have immediate access to the necessary components, potentially speeding up repair times and guaranteeing quality replacements.

To provide value to its customers, Ettleson Buick GMC Service Department frequently offers various service and parts specials. These promotions are regularly updated and can include:

• Tire Offers: Such as "Buy 3, get 1 for $1" on select tires, often with specific brand inclusions like Pirelli.
• Rebates on Parts: Common rebates are available on the purchase and installation of select genuine GM brake pads, rotors, shocks, struts, and tire pressure monitor sensors. These rebates are often issued as Visa gift cards.
• Complimentary Inspections: Offers like a "Complimentary Battery Test and Inspection" or a "Free Multi-Point Vehicle Inspection" are designed to encourage regular vehicle health checks.
• Service Discounts: Occasional percentage discounts on services, sometimes tied to specific conditions, such as presenting a competitor's plate frame for a discount on the next service.
• Seasonal Specials: Promotions tied to specific seasons or common maintenance needs (e.g., winter tire changeovers, summer AC checks).

Customers are encouraged to visit the Ettleson Buick GMC website's "Service & Parts Specials" section or contact the service department directly to inquire about the most current offers, as these promotions usually have expiration dates and specific terms and conditions. Presenting the coupon or mentioning the offer at the time of service is typically required to redeem the discount.

Customer feedback for Ettleson Buick GMC, particularly concerning its service department, presents a varied but generally positive picture. Many customers express high satisfaction with the professionalism and helpfulness of the service advisors and technicians. The specific example of a service advisor going out of their way to perform a minor repair on the spot highlights a level of personalized care that fosters strong customer loyalty. Reviews frequently commend the courteous staff, efficient service, and clear communication throughout the repair process, often leading to repeat business.

However, it is important to acknowledge that the overall dealership, which includes the sales department, also receives feedback. While the specific reviews provided focus on the service department, other general dealership reviews can touch upon negative experiences related to sales staff interactions, such as perceived arrogance or unhelpfulness. While these particular sales-related comments do not directly reflect the service department's operations, they are part of the broader customer perception of the "Ettleson Buick GMC" entity. It's crucial for prospective service customers to distinguish between experiences with different departments, though the overall brand reputation can be influenced by all interactions. The service department, based on the provided reviews, generally appears to be a strong point for the dealership, with customers appreciating the dedicated and accommodating service they receive.