The Autobarn Subaru of Countryside Auto Service

The Autobarn Subaru of Countryside Auto Service, located at 6191 Joliet Rd, Countryside, IL 60525, USA, positions itself as a comprehensive auto repair station and parts provider for local users. With phone access at (877) 909-2276 and mobile phone at +1 877-909-2276, the facility aims to be a go-to destination for various automotive needs, from routine maintenance to more complex repairs. The dealership has been serving the area since its grand opening on May 23, 2013.

Operating as a full-service dealership, The Autobarn Subaru of Countryside offers both new and used Subaru vehicles, alongside its dedicated service and parts departments. The service center is staffed by factory-trained and certified technicians, who are equipped to handle a wide range of automotive services. This commitment to specialized knowledge is a key feature, ensuring that vehicles, particularly Subarus, receive care tailored to their manufacturer specifications.

The service department operates from Monday to Friday, 7:00 AM to 6:00 PM, and on Saturdays from 7:00 AM to 4:00 PM, remaining closed on Sundays. The parts department maintains similar hours. This extended availability aims to accommodate a diverse range of customer schedules, including those who may need Saturday appointments. Customers are offered the convenience of scheduling service appointments online or by phone. For certain maintenance services, an Express Service Department is available, which does not require a prior appointment.

The Autobarn Subaru of Countryside strives to provide a comfortable and welcoming environment for its customers while their vehicles are being serviced. The waiting area is designed with customer comfort in mind, featuring amenities such as comfortable leather chairs, flat-screen TVs, and complimentary Wi-Fi. For those who need to remain productive, loaner iPads and computer workstations are available. The facility also offers a snack bar with fresh fruit and complimentary coffee and beverages, enhancing the waiting experience. Some reviews mention a children-friendly waiting area and a kids' playroom, indicating an effort to cater to families. Additionally, customers often highlight the provision of complimentary car washes with service, adding extra value to their visit. A complimentary shuttle service is also available for those who need transportation while their car is being worked on, emphasizing convenience.

The overall impression of the facility, according to many customer reviews, is that it is clean and well-maintained. The atmosphere aims to be professional yet friendly, with staff often described as courteous and attentive.

As an "Auto Repair Station," The Autobarn Subaru of Countryside Auto Service provides a comprehensive suite of maintenance and repair services. These include, but are not limited to, oil changes (both conventional and full synthetic), tire rotations and alignment, brake inspections and replacement, and wiper blade replacement. Beyond routine maintenance, the service center is equipped to handle more significant repairs such as engine tear-downs and replacements, and transmission fluid replacements. They also offer services like cabin filter replacement and detailing. A standard offering with most service visits is a complimentary multi-point inspection, which helps identify potential issues early on. The dealership prides itself on using genuine Subaru parts for repairs and replacements, ensuring compatibility and quality. They also stock a huge inventory of manufacturer and other top-quality brand parts for those looking to purchase components directly.

A key feature of The Autobarn Subaru of Countryside is its team of factory-trained and certified service technicians. This certification suggests a high level of expertise in Subaru vehicles. The dealership emphasizes a "VIP treatment" standard with every service, aiming to provide a superior customer experience. They highlight quick service turnaround times, attributed to their skilled technicians and the use of the latest diagnostic and repair tools. The ability to schedule appointments online and the availability of an Express Service department contribute to convenience. For returning customers, the online system allows for quick profile retrieval, streamlining the booking process. The dealership also offers a "Price Match Guarantee" on services, aiming to be competitive in the market.

The Autobarn Subaru of Countryside frequently offers service specials and coupons to help customers save on maintenance and repairs. These promotions often include discounts on popular services like oil changes, tire rotations, and battery replacements. Examples of past or current promotions found include: "Full Synthetic Oil Change starting at $96.95," "Tire Rotation for $24.95," and "Buy 3 Tires, Get 1 For $1." They also offer savings on genuine Subaru tires. These offers are typically updated monthly, so customers are encouraged to check the dealership's website or inquire directly for the most current deals. They also state a policy to "meet or beat any competitor's comparable offer" for service, subject to presenting the offer. It's important for customers to note that certain conditions and expiration dates apply to these specials, and it is advisable to present the coupon or offer when the service order is written.

Reviews for The Autobarn Subaru of Countryside Auto Service offer a mixed perspective. On one hand, many customers praise the efficiency of the service, the friendliness and professionalism of the staff, and the comfortable waiting area with amenities. Positive feedback frequently mentions the timely completion of service, clear explanations of work, and the helpfulness of service advisors. Customers appreciate the complimentary car wash and shuttle service. Some long-term customers express loyalty due to consistent positive experiences and the perceived going "above and beyond" by technicians for issues like loose heat shields.

However, there are also instances of negative feedback that highlight areas for improvement. Some customers have reported issues such as being charged for services that were not performed, specifically citing tire rotations. Concerns about communication breakdowns between staff and customers, leading to misinterpretations of quoted prices or work requested, have also been raised. There have been instances where customers felt that staff did not seem to care about their concerns or that issues were not adequately addressed, leading to frustration and a loss of trust in the service. Another point of contention in some reviews revolves around pricing discrepancies, with claims of higher charges than initially quoted or prices significantly higher than competitors for the same service. Instances of long wait times for appointments or even for basic interactions like trade-in evaluations have also been noted. These experiences, while not universal, indicate a need for consistent attention to detail, communication, and customer satisfaction across all service touchpoints.