Westfield Ford Service Department

The Westfield Ford Service Department, located at 6200 LaGrange Rd Suite D, Countryside, IL 60525, USA, serves as a dedicated auto repair station for Ford vehicle owners and other car makes in the local community. Accessible via phone at (888) 305-3672 and mobile phone at +1 888-305-3672, the department aims to provide comprehensive vehicle maintenance and repair services.

Operating hours for the service department are designed to accommodate a broad range of customer schedules. From Monday to Thursday, the service center is open from 6:30 AM to 6:00 PM. On Fridays, hours are slightly adjusted, with service available from 6:30 AM to 5:00 PM. Saturdays see the department open from 7:30 AM to 4:00 PM, while it remains closed on Sundays. These extensive hours, including early mornings and Saturdays, reflect an effort to make service accessible for various lifestyles.

Westfield Ford Service Department strives to offer a comfortable and accommodating environment for customers awaiting their vehicle's service. The facility is equipped with a customer lounge that typically includes amenities such as complimentary Wi-Fi and beverages. For those with children, a kids' playroom is available, aiming to make the waiting experience more pleasant for families. The dealership also offers complimentary car washes with service, adding a valuable perk for customers. Convenience is further enhanced by the provision of complimentary shuttle service, allowing customers to carry on with their day while their vehicle is being worked on. For extended service needs, complimentary loaner vehicles may also be available, though terms and availability should be confirmed with the dealership directly. Early drop-off and late pick-up options are also listed, providing flexibility for busy schedules.

Customer reviews regarding the environment vary, with some highlighting positive experiences related to comfort and amenities, while others focus on service-related frustrations. The intent, however, is to provide a modern and comfortable space for vehicle owners.

As a designated "Auto Repair Station" within a prominent car dealership, Westfield Ford Service Department offers a wide array of maintenance and repair services. These services cater to all makes and models, though a specialization in Ford vehicles is evident. Key services include:

• Oil Changes: Both conventional and synthetic oil changes are performed to ensure optimal engine performance.
• Tire Services: This encompasses tire rotations, balancing, and alignment. The dealership also offers tire sales from various brands, including a "Low Price Tire Guarantee."
• Brake Services: Comprehensive brake inspections, pad replacement, and other brake system repairs are standard. They often promote a "Lifetime Brake Pad Guarantee" on Motorcraft brake pads.
• Battery Services: Battery testing and replacement are available, with promotions often offered on Motorcraft Tested Tough batteries.
• Fluid Flushes and Replacements: Services such as coolant flushes and transmission fluid replacements are part of their offerings.
• Filter Replacements: Air, cabin, and fuel filter replacements contribute to overall vehicle health.
• Vehicle Check-ups and Inspections: Multi-point inspections are typically included with services to identify potential issues.
• Electrical Service: Diagnostic scanning and repairs for electrical issues.
• Wiper Blade Replacement: A quick and essential maintenance service.
• Recalls and Software Updates: Addressing manufacturer recalls and performing necessary software updates for Ford vehicles.
• Vehicle Detailing: Services to clean and enhance the appearance of vehicles.

The service center employs expert certified technicians who are factory-trained, particularly for Ford vehicles, ensuring specialized knowledge and adherence to manufacturer standards. They utilize advanced diagnostic equipment to accurately identify and address vehicle issues. Westfield Ford also emphasizes the use of genuine Ford parts for repairs, ensuring compatibility and maintaining vehicle integrity.

Westfield Ford Service Department highlights several features aimed at enhancing the customer experience. A significant offering is their Ford Mobile Service, which allows technicians to perform certain routine maintenance tasks (like oil changes, brake services, battery checks, tire rotations, and wiper replacements) directly at a customer's home or workplace. This "We'll come to you" service is a key convenience for busy individuals, though availability may depend on location and service type.

Online service appointment scheduling is a standard feature, enabling customers to book appointments at their convenience through the dealership's website or the FordPass app. However, it is worth noting that some customer feedback indicates potential issues with the FordPass app's scheduling system, suggesting that direct communication with the service department might be beneficial to confirm appointments. The dealership also mentions a customer loyalty program and a commitment to competitive pricing, sometimes offering a price match guarantee on services.

The team prides itself on offering professional service and leveraging their technicians' 10+ years of experience. The facility boasts 15 service bays to handle a high volume of vehicles efficiently. They also cater to fleet and commercial vehicles and welcome diesel vehicle maintenance.

Westfield Ford Service Department regularly offers various service specials and rebates to provide value to their customers. These promotions can include:

• Battery Rebate Offers: For example, up to a $40 battery rebate on select Motorcraft batteries, sometimes stackable with Ford Service or Lincoln Owner Credit Card offers.
• Tire Offer Rebates: Rebates on the purchase of select tire brands (e.g., Pirelli, Michelin, Continental, Bridgestone, Goodyear) are common, with potential additional savings when using a Ford-affiliated credit card.
• Credit Card Repair Offers: Discounts on qualifying purchases made with a Quick Lane, Ford Service, or Lincoln Owner Credit Card.
• **"The Works" Package:** A comprehensive maintenance package that includes an oil change, tire rotation, multi-point inspection, and fluid checks, often offered at a special price.
• Complimentary Brake Inspection: A free assessment of brake system health.
• FordPass Rewards: Customers can earn and redeem points on service and parts purchases through the FordPass Rewards program.

These promotions typically require the presentation of a coupon or mention of the offer at the time the service order is written. It is always advisable for customers to check the Westfield Ford website's "Service Specials" section or contact the service department directly for the most current and applicable promotions, as offers often have expiration dates and specific terms and conditions.

Customer reviews present a mixed picture of the Westfield Ford Service Department. Positive feedback often highlights the responsiveness and dedication of the service team, particularly in emergency situations, demonstrating a willingness to go "above and beyond" to assist customers, even those traveling with pets. Instances of quick, efficient service and helpful staff are frequently praised. The use of genuine parts and the expertise of certified technicians are also appreciated.

Conversely, some negative experiences underscore challenges related to customer service and communication. Issues such as scheduled appointments not being honored, perceived rudeness from service advisors, and a lack of accountability for scheduling glitches (e.g., with the FordPass app) have been reported. These experiences can lead to significant inconvenience and dissatisfaction, impacting customer loyalty. Concerns about transparency in pricing and the perceived attitude of certain staff members have also been noted. It is evident that while many customers have positive interactions, consistency in service delivery and customer communication remains an area where some improvements are needed to ensure a uniformly positive experience for every visitor.