AT Trolio's Auto Body Inc.

I needed a new exterior door handle on the driver’s door. I got one off eBay and took it up to them. They took two days to get the repair done and in the process of putting my handle on they actually chipped part of my interior handle off. But that wasn’t the worst part. The next day after getting it back I noticed two screws on the floor of my car that clearly came from the door panel. A day later my window was off its track and couldn’t go up all the way. I had to take it to a real auto body shop and get the window put back on track. Horrible. They butchered my car.

Apr 10, 2022 · John Doe

Beautiful work they have done on my car! Albert is awesome, he went above and beyond for my car and I couldn’t be more thankful

Feb 22, 2024 · Sidney Marie

Great staff, efficient and reasonable pricing. I am very pleased with the work they did on my vehicle.

Feb 28, 2024 · doreen mccarthy

On July 23, 2019, I sent the below letter. As there has been no response from the shop, I am posting it here. ______ I called several times hoping that I would have an opportunity to speak with you about my recent experience at your auto body shop. The fact that to this date I have not had that opportunity is the last of a long string of frustrations and disappointments I have had since bringing my car to your shop. I think that as a small business owner, it is important for you to know and understand what my experience has been, and so I am writing this letter instead. I contacted your shop on Saturday, June 22 on the recommendation of a friend who had recently had a good experience working with you. That morning, I spoke to your uncle and told him the problem I was having, and he advised me to bring the car in so he could look at it. I asked if I should bring it in that day or wait until Monday, and he said to bring it in then. When I arrived, he looked the car over, and told me that he'd need to order a part, and that he could not do so until Monday, but that he would order the part immediately and that I'd have the car back by Tuesday evening. I returned Monday morning to drop off the car. The next day, I received a call from your shop: expecting to be told that the job was finished, I was surprised when I was asked to come back to make a half payment of the estimate. I would have been happy to have done when I dropped the car off, if I had been asked at the time, but I was now in the position of needing to return for a third time to make the payment. When I returned to make that payment, I went to retrieve an article from my car, and I was alarmed to find that it was sitting, unlocked, outside the shop, where any passerby could have quickly and easily gained entry to it. Later that week, the shop called to tell me that the car would not be ready until the middle of the following week--a week and day after what your uncle led me to expect--and that the repair would be more costly than initially estimated. And lastly, when I finally picked the car up from your shop--now the fourth trip I had to arrange either via Uber or asking a friend to drive me--I found that my air conditioning was no longer working. While I acknowledge the very real possibility that this was purely coincidental, it marked the latest of a long string of disappointments and frustrations. I wanted to speak with you about these, and tried three times to reach you at the shop. And instead of receiving a phone call from you, I spoke to your uncle, who immediately began arguing with me over the phone. I hope you can therefore appreciate how from start to finish, my entire experience with your body shop has been uniformly unpleasant, why the air conditioning is only one of many things I hoped to discuss with you, and why I would now conclude that you are not at all concerned by the fact that I've had these experiences. I am still open to a phone call--my number is [redacted], but you really should know how soured I have become on your business.

Aug 10, 2019 · Steven R.

I took my 2017 Nissan Altima to Trolio's after it was involved in a side swipe. Firstly, I was impressed at the low quote compared to King Collision and Gerber. Secondly, Trina treated me with respect and kindness, which is more than the folks at Gerber. The work is SOLID, I can't even tell my car had deep scratches along the side. The paint is matched perfectly and everything was done in 4 days. Flawless service, flawless work, affordable, and very kind. If I ever need body work again, I'm coming back.

Jun 14, 2018 · Tara Wilson

Excellent prices and Service.

Apr 02, 2025 · Ned Lyons