Service Center at Gurley Leep Ford-Lincoln

I had great service when my Lincoln Corsair needed some warranty work done. The tech Vinne Smith did an excellent job on installation and testing of new Vapor Management Valve. My Lincoln runs just like new again!!! Everyone I interacted with at front desk was wonderful as well. I was even UBERed back to my home free of charge instead of waiting. Thanks again everyone!!!

Dec 28, 2024 · Richard Justice

Fantastic experience at the service department! Zack (advisor) and Joseph (master tech) really went the extra mile to fix my truck. I was on a cross-country trip and had a wheel bearing go out in my front hub. They got me right in, replaced my hub, and got me back on the road! Excellent, would give them 6-stars if I could.

Jul 29, 2024 · Robert Clarke

Gurley Leep ford service department has continually provided us with terrible service! Every time we brought our truck in for service we had to bring it back multiple times! Shawn the service manager was really rude and not helpful! We are totally disappointed in service we received or lack there of!

Oct 22, 2024 · Anthony Patton

My experience was good at Gurley Leep South Side dealership. I had brought my car in for some repairs and they kept me up to date on everything that needed to be done. They also kept me updated on any holdups due to waiting for parts which was not in their control. They were very friendly as well. They dealt with my warranty company and confirmed what was covered and what wasn't. My $1,700 bill only ended up being $416 out of pocket. My car is as good as new!!

Jul 27, 2022 · Debbie Irk

Was told I needed break pads and rotors front and back because I had a back caliper frozen and the front rotors were pitted and rusted, along with a list of other things from Gurly Leep Ford. The price was outrageous, after I paid 167.99 for a break check and another 167.99 for an mechanical check. So I took my lincoln mkx to a muffler and break shop, they told me that my breaks were fine, the pads had over 50% left and that if I wanted to, I could get the front done because there was some rust on the rotors, causing noises I heard off and on, but it wasn't ecessary. They asked why I thought I needed front and back rotors and pads! I ended up paying $280 at a different shop instead of over $1,000 through Gurley Leep Ford for breaks. Take your vehicle elsewhere, Gurley Leep Ford lies about services needing done to your vehicle and charges a pretty penny for nothing!

Jun 22, 2021 · Amber Thompson