Pep Boys

Service above and beyond. I went to get my car battery tested. They tested and gave me a printout of the results. The results looked like the battery would not hold a charge. They put it on the charger for a while and then tested again and confirmed the results. I could tell already from the way the car was starting that there was an issue with the battery, but it was great to have it confirmed with diagnostic equipment. I purchased a new battery and they installed it in just a few minutes. Polite and good service.

Jan 29, 2025 · Tobey Pierce

People say hope and faith are lost or missing, but I say otherwise and here is why. I called this morning Sadie to mom who is elderly, her head lights went out. I bought the bulbs and called around and everyone was quoting me 80 to 125 to replace her bulbs. I called this location on San Matteo in Albuquerque and spoke to Jorge. I asked how would they charge my mom to replace her bulbs, he quoted me 30 plus tax, I said ok and I told him I would be there shortly. I got there at approximately 12:15pm and introduced myself and asked if he was Jorge, he said yes, he asked for the bulbs and keys which I handed them to him. He told me to have a seat that it would be a few minutes. So I sat down in the waiting area. I watched his professionalism and watched how he carefully put on his gloves and started with the drivers side. Then he moved to the passenger side. He maintained the trash despite the wind and kite snow that was falling. He closed the hood and threw away the old bulbs, came inside and handed me the keys and said have a nice day ma’am. I said but I have to pay you for what you did and he simply said no ma’am free of charge and have a wonderful day!! I said well I have to do something for you, he said well you can go on Google and write a review for us and I said no problem as soon as I get home I will. So here I am writing this review. This location has earned my respect and future business due to Jorge. Thank you so much for going above and beyond to help an elderly customer Jorge!!

Jan 29, 2025 · Christina Salas

I was traveling through town and needed new brakes badly. They were able to get me an appointment almost immediately and got the work done quickly. I was super pleased with how smoothly the whole process went and my car is driving much better now while hauling an RV. I felt they were quite honest.

Oct 12, 2024 · Ellen L

Came in last Thursday to get my truck looked at for a vibration when braking, lead to the staff doing a tire rotation. They showed me pictures of my pads and rotors worked down pretty good plus uneveness. Lead to me bringing my truck back that follow Saturday to get a full brake service done and the gentleman got my truck feeling like it just came off the showroom floor again. Much props and respect they even stayed late to make sure the job was done correctly. Highly recommend Michael at the front desk and Freddie as the tech.

Feb 17, 2025 · Trevor Hart

Truly saved our day, our trip, and our sanity. We were a single turn away from getting to them when our tire went from flat to SHREDDED! We called them and they had the angel Mike come RIGHT over, jacked up the car, and put our spare on like the magician he is in under five minutes. We were beyond a bind and they made us feel at ease and like family. The repair was done in less than 20 minutes. A HUGE thank you to Mike who came when we needed him most, and Michael who acted as Mission Control and got Mike to us and guided us through getting a new tire. Thank you both, you saved our trip and if we could rate you ten stars, we would.

Nov 05, 2023 · Rowan Baxa (The Lost City Pictures)

They really took good care of us!! We had a blowout and there was damage to both tires I bought here. They warranted both of them for me and saved me a ton of money and stress!! Thank you guys!

Apr 06, 2025 · simone diaz