Discount Tire

Went here for a two tires I was having issues with one had a screw and the other wouldn’t hold air and had a small leak. They said I needed a whole new set of tires and they need replaced. Well I did not inform them that I had certificates / warranty on the old tires that were on the vehicle that they sold me from before. They tried to play games and not honor the warranty that they push on you and ended up covering two tires and charging me for other two but only when I asked to talk to the corporate office. Very shady unfortunately I thought I liked Discount tire and this Will probably be my last set of tires! Three weeks went by and one of my hub caps was missing I called and them about it and he said at first there was nothing they could do. Which I complained and he said he would order me a new hub cap and we will split the cost which was like around $35.00 which I said let’s do it. Once it came in they tried to charge me the full price which I refused and left it there. So if you want the run the around and if you like wasting your time then I recommend this location. they are not about making things right nor do they care about the customer! and you will have to argue with them to get your warranty to work!

Jan 20, 2025 · E. W.

Not typically something I wish to do, however, considering the nature of this situation the only thing I can think to do is to warn others. I will never be purchasing tires from this nor any Discount Tire ever again. I have worked with cars most of my life, however, unfortunately tires were at the time of my purchase not something I had dove into yet. That said, I was pretty ignorant to how things worked. This location took advantage of that fact. They sold me light duty truck tires for my Jeep and not the right kind for this model let alone the driving conditions I’d endure. How do I know this? A mere two years later they’ve warped in a horrific manner and a lovely individual at Good Year pointed out these tires have no business being on my vehicle. That I was lucky they didn’t create other issues. I paid over $885.00 for those, they should have been excellent for that and certainly should have lasted a lot longer than two years. This did not include installation mind you. Not a single person there had the mind to offer the install. They loaded the new tires in my SUV, waved me off and that was the extent of it. Besides the premature wear, they were horrifically loud. Every time I drove it I could barely hear my passengers or the radio. No it wasn’t anything to do with the HUB assemblies, yes I made certain to keep up with rotation, alignment and suspension. This vehicle is well taken care of. The tires simply weren’t designed for this particular model. Now I have to drop $550.00 on a new set because someone was more interested in upselling and taking advantage of someone that didn’t know better. I was assured by Good Year that the ones they recommended are what actually belongs to the model Jeep I drive. They are more than perfect for our winters, capable of off-roading should I even be interested and are more than durable to hold up for general every day driving. ( I did my research as well this time.) Something that should have been the interest of this shop from the get go. The moral of the story? Do your research on what your car actually needs before you trust a single sale’s floor associate here. They’re clearly out to hit their commission rates rather than have any interest in assisting people. They couldn’t care less about the risk of ruining your vehicle and they certainly have no interest in conducting the labor it takes to install them. Seems another customer in their reviews ran into a similar issue of being dismissed when it came to installation. Think I’ll personally be sticking to Good Year going forward. Clearly they have more motive to do right by people.

Oct 24, 2024 · Rosebud10123

First initial visit wasn't the greatest. Spoke to Joseph the manager post visit. He had me come in and kind of "redo" the visit. In most situations a manager would just delegate it and give the customer to his employees. Not this time. Joseph did an amazing job working 1on1 with myself and definitely took care of my needs. This type lead by example management is what's needed in today's society. Joseph did a fantastic job and I will return in the future.

Nov 20, 2024 · Adam Koch

had an alignment done here and my tire rod bushings were blown and steering rack boot was wrapped around itself but they didn’t tell me. led to catastrophic failure on the highway.

Dec 22, 2024 · allie sparks

Chose my tires online based upon prior knowledge. I ordered the tires. I was informed via online about the shipping status of my tires. I was called about my tires arriving before my intended appointment. I arrived on my scheduled appointment day. I was greeted, we got the miles off the vehicle. I was told how long my expected wait should be. I grabbed a coffee and did some paperwork while I waited. I was able to observe the progress through the large glass windows. I noticed the tires being installed were not the tires I ordered. They corrected the issue after verifying. I had them check and repair the alignment while I was at the shop. Everyone that I interacted with was fairly pleasant.

Nov 22, 2024 · Sean O'Hara

“I had a great experience at Tire Discount. The staff was friendly and efficient, and the prices were very reasonable. Joseph was especially helpful—he took the time to explain my options clearly and made sure I got the best deal. I’ll definitely be coming back!”

May 13, 2025 · ALPHA X