AutoNation Nissan Tempe Parts Center

Auto Repair StationsArizonaMaricopa CountyTempeSouth TempeSouth Autoplex Loop
Maricopa County . Arizona
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- Overview
- Intro
- Photos
- Location
- Reviews
- +1 480-630-2829
- www.autonationparts.com
- 7755 S Autoplex Loop Suite B, Tempe, AZ 85284, USA
Operating Hours
AutoNation Nissan Tempe Parts Center Introduce
The AutoNation Nissan Tempe Parts Center, located at 7755 S Autoplex Loop Suite B, Tempe, AZ 85284, USA, serves the local community as a provider of Nissan auto parts. Operating within the broader category of "Auto Repair Stations," this facility is primarily focused on supplying genuine Nissan parts for various models. Local users seeking specific components for their Nissan vehicles would typically turn to such a center for their needs, whether for routine maintenance, repairs, or upgrades.
For direct inquiries, the AutoNation Nissan Tempe Parts Center can be reached via phone at (480) 630-2829 or through their mobile number, +1 480-630-2829. These contact points are intended for customers to check part availability, place orders, or inquire about their existing orders.
As an "Auto Repair Station" specializing in parts, the core service offered by AutoNation Nissan Tempe Parts Center is the sale and distribution of original equipment manufacturer (OEM) Nissan parts. This means they are designed to provide components that are specifically engineered and tested for Nissan vehicles, aiming to ensure compatibility and performance. Customers would typically visit or contact this location to purchase parts for their Nissan cars, trucks, or SUVs, rather than for general repair services. While the designation "Auto Repair Stations" encompasses a wide range of services, this particular facility's focus is on the parts supply aspect, which is a crucial component of any auto repair or maintenance process.
When considering the environment of such a parts center, one would generally expect a dedicated counter for customer interaction, a warehouse or storage area for the inventory of parts, and potentially a waiting area. The efficiency and organization of this environment are critical for timely part retrieval and customer service. Given its designation as a parts center, the emphasis would be on logistical efficiency in handling and distributing a wide array of Nissan-specific components.
Regarding features, a dedicated Nissan parts center is expected to offer a comprehensive inventory of genuine Nissan parts. This often includes everything from engine components and brake systems to interior accessories and body panels. The benefit of purchasing genuine parts from a specialized center like this is often cited as ensuring the correct fit and maintaining the vehicle's original specifications. Furthermore, staff at such centers are typically trained to identify the correct part numbers and advise customers on the appropriate components for their specific Nissan model and year. The ability to special order parts that are not readily in stock is also a common feature, catering to less common or high-demand items.
However, it is important to provide an objective introduction, incorporating available customer feedback. Some customers have expressed concerns regarding their experiences with the AutoNation Nissan Tempe Parts Center. Reviews suggest issues with organizational efficiency and customer service. For instance, one customer reported significant delays and a lack of confirmation regarding an ordered product, ultimately leading them to cancel their order and seek the part directly from the manufacturer. This feedback highlights potential challenges in order processing and communication from the customer's perspective.
Another customer review specifically pointed to an unsatisfactory experience with the parts department's customer service. This individual described an unhelpful attitude from the staff member who answered the phone, despite having the part number readily available. The customer reported being placed on hold without being asked and receiving curt responses, ultimately leading them to consider driving to a different Nissan location for future parts needs, despite living in close proximity to the Tempe center. These accounts suggest that while the center aims to provide genuine Nissan parts, the customer experience side of the operation has received criticism.
In terms of promotional information, dedicated parts centers often highlight the availability of genuine OEM parts, emphasizing their quality, durability, and compatibility with Nissan vehicles. They might also promote special offers on certain parts, seasonal discounts, or loyalty programs for repeat customers. Given the nature of an auto parts store within the "Auto Repair Stations" category, promotions could also extend to bundles of parts for common repairs or maintenance kits. However, specific promotional details for AutoNation Nissan Tempe Parts Center are not available in the provided information. Generally, auto parts centers encourage customers to contact them directly for current pricing and promotions, as these can change frequently.
In summary, the AutoNation Nissan Tempe Parts Center functions as a specialized facility for the sale of genuine Nissan auto parts within the broader automotive service landscape. While its primary role is to supply parts for Nissan vehicles, potential customers should be aware of reported concerns regarding customer service and order fulfillment as part of their decision-making process. The center’s address and phone numbers are provided for direct contact regarding parts inquiries and orders.
AutoNation Nissan Tempe Parts Center Photos
AutoNation Nissan Tempe Parts Center Location
AutoNation Nissan Tempe Parts Center Customer Reviews
Not a single positive review on this place and it’s evident why. Ignoring the customer service side of things (which is abysmal), this is not an organized operation. I ordered a product through them and was told it would take about 5 days to come in. 2 weeks later they couldn’t confirm they’d even ordered it. I ended up canceling my order and just ordered it from the manufacturer myself so I wouldn’t have to deal with the incompetence here. I recommend you go to a different Nissan location if you need a part for anything. Parts are already subject to manufacturing interruptions as it is, you don’t need the human error to compound this.
Aug 21, 2024 · Ty Yamnitz
I called the parts department yesterday to check availability on a part for my Z. The man who answered the phone didn’t give a name, but definitely should not be in customer service with his attitude. I had the part number, thinking it would go smoothly. Nope. Unhappy Customer Service Man asked me to repeat it twice, then placed me on hold without asking if I could hold. When he came back, he barked, ‘$9 special order.’ Never confirmed what the part was, I got to ask him that. Never again will I look to AutoNation Nissan Tempe. I live one mile away, but will drive out to Gilbert where the parts employees don’t hate their own existence.
May 16, 2024 · Frank White IV
Can I give negative stars? Both Boyd and Derrick are probably the worst customer service people I have ever met. I have had three Nissan Frontiers and an Xterra. I loved them. But I will no longer be buying Nissan Products. A little back history, In 2018, I took my 2013 Nissan Frontier to AutoNation Nissan Tempe due to a fuel filler tube issue. There was a service bulletin about the problem. I printed it and brought it with me. Basically, it intermittently caused fuel to spray back out of the tank as you filled it. Derrick was a service person then. He did not check the filler tube instead he bilked my extended warranty company for everything he could think of including a new gas tank. Finally, after 2 years, he had an epiphany... He found the service bulletin and fixed the issue. Like it was his idea. Fast forward to 2023, I took my 2019 Nissan Frontier to the dealership I purchased it from due to an airbag warning light blinking. They were not a Nissan Dealership, but they did the diagnostic and confirmed it needed a new airbag sensor. But they couldn't do it since it had to be done at a Nissan dealership. They sent me to Auto Nation Nissan Tempe to have it fixed. I arrived at my scheduled service time only to be told that the person I was scheduled to meet for the repair was at lunch. So I got the "super-friendly" Boyd instead. In case you didn't hear my sarcasm, Boyd is the most unfriendly person I have met and was rude to me immediately. I told him I have had bad experiences at this location previously and he must have taken that as a challenge to make this experience even worse. He also informed me it would need another diagnostic since they could use the one from the original dealership. So I waited for 2 hours to complete it only to tell me what I already knew—the airbag sensor needed to be replaced. He said he would order it and text me when it was in. This was on a Wednesday. On Friday I received the text that the parts would be in on the following Tuesday. I called Monday and made an appointment for Wednesday. When I arrived Wednesday, Boyd rudely told me the part wasn't in. I took off work for this and my girlfriend rearranged her schedule to pick me up while they serviced it. I was not happy and another person, Rustin, said he would take over helping me. I asked to speak to the manager and low and behold, guess who the manager is... Derrick!! The same guy that gave me the 2 years run around on my previous Frontier. He said to make this right he would waive my extended warranty deductible and get the part asap. After 3 weeks I still hadn't received a text or call about installing the parts. I contacted Nissan Corporate and filed a complaint. After about a week of phone tag, I finally received a phone call saying they cannot do anything about Derrick and Boyd's behavior since they are an independent dealership. I was also informed that I am not welcome there. I know I am just one person, but companies should not treat people this way. Losing one person as a customer doesn't amount to anything to them so what do they care? But you as a consumer should do yourself a favor and avoid the service department at AutoNation Nissan Tempe.
Jul 14, 2023 · Dana Wentzel
If you have 20+ minutes to kill give them a call. Going on 25 minutes now and I'm still on hold. M looking for a simple bolt. I live 3 blocks away and am discouraged to walk in if this is the wait time on the phone.
Aug 02, 2024 · Jon Fig
I call to check if they have the parts i need for my car. The person who answer ask me to hold for a minute. It's been 40 minutes and I'm still on hold. It's a Saturday and i don't think they are busy, very frustrating.
May 15, 2021 · Rogelio Encarnacion
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