AAA Gahanna New Albany

Great service. New tires and alignment made my truck like new again. Chris and team recommended the Continental tires and I could not be happier with the ride quality.

Feb 14, 2025 · Brent Bucey

Short version: My appointment was much longer (3 hours instead of 1.5) and more expensive than what I was quoted, and the information on the inspection report was wrong. When I spoke to J. on the phone, he said an oil change would take 45 minutes, so I decided to wait with my car. I asked him to take a look at the volume knob and replace the windshield wipers as well, so I figured it might take a little longer. When I asked for a status update an hour and a half into my visit, he said the oil change had just finished up, and they still needed to replace the windshield wipers. He said the cooling system needed to be flushed as well, and that it would cost about $150. When I asked how long it would take, C. estimated another 45 minutes, so I left to wait with a family member. When I still hadn’t heard anything an hour and a half later, I called back for an update. Chris said the car was ready and they were just getting ready to call me. When I got back, the total for the coolant flush was nearly $180, instead of the $150 I was quoted. I asked for a copy of my inspection report, and he said it should arrive on my phone within 10 minutes. I didn’t receive the report that day, so I had to call back the next day to request it again. When I read through it, I was shocked to see that my tire tread depth was listed as 6/32nd inches on every tire, because I just got new tires a year ago. When I went out to measure them myself, they all measured 9/32nd inches. I've been to multiple AAA locations that have forgotten to do the courtesy inspection, and I'm wondering if that's what happened.

Jan 17, 2025 · Taylor H

Though the staff is friendly, I would recommend saving your wallets and business and head down the street to another establishment for your car care needs. Quoted me $600 more than three other car care businesses did. Paid $175 just for diagnostics. Then when picking up my car, the backseat was still torn out. Seems like theres better business, better prices, & better quality, elsewhere.

Jan 23, 2024 · Gabby .C

Should state somewhere that only offering passport photos till 5pm. Not very inclusive for those working 9-5 jobs and a waste of my time to drive there.

Dec 09, 2024 · Sara Smith

A FUBAR phone call led to more than I expected. I tried calling this location to verify some information regarding my International Driver’s Permit (IDP), and I got jerked around by CSR Jamie. Therefore, I had to show up in person which was a waste of gas and my time. IDPs are only good for one year from the date listed, and the date on my IDP is 2028. All it would’ve taken for me to be satisfied was a simple phone call. Upon my arrival at this location and some backroom chatter (two people went to the back and tried whispering). The manager, DV, assisted me. Once I was able to prove that I purchased my IDP from this location, they were able to find my account that they couldn’t find previously (I don’t know how they missed it the first time because it was under the same name). Instead of just correcting the date to reflect an expiration date of this year, I got a new IDP, which I think is well above and beyond what is required for my situation because I got the answer that I needed within the first 30 seconds of meeting DV. Thank you DV, I greatly appreciate your time and assistance in this matter.

Oct 17, 2024 · Ernest Swinehard

I have been to this location many times. Just for travel, not car repair. They are always polite and very helpful. I have booked 4 or 5 trips with the travel agents. I have gone in just to pick up maps and travel booklets. To get maps, you need to have your AAA card. To get a travel brochure, you do not. Jami at the front desk was very helpful and even got a couple of travel brochures that weren't on display.

May 05, 2025 · Amy Rawlins

At this AAA location, i’ve always had great timely service. Today I got my car serviced here with the help of Chris, who was Incredibly kind and knowledgeable. He answered all my questions and addressed all the concerns I had about my car. I previously just had work on my car at a different company auto shop that I had a really negative experience with (not once but twice), and it was really refreshing to come to AAA and experience firsthand the integrity of the shop and the people who work there. Thank you Chris and AAA workers! Highly recommended.

Mar 25, 2025 · Paige Postlewaite