Valvoline Instant Oil Change

I’ve been a mechanic for over 10 years and grew up working on cars. Terrible service and won’t own up to their mistakes. They didn’t connect the air filter housing back to the engine and lied about it. Said the battery was bad when it had slight corrosion and read 12.6v. When I talked to customer support they wanted me to bring the car back in again and just argued with me . I would take your car anywhere other than this place.

Jan 29, 2025 · D B0N3

I do not appreciate dishonesty. I was reasonably satisfied until I saw the notes on my invoice. CE ( check emgine light on upon arrival) - yes; OL (oil level low upon arrival) - I guess it could be; SO (poor oil condition "sludgy" oil prior to service) - absolutely not. My oil is not sludgy in the least, and the CSR didn't even look at my oil. Furthermore, there is no way for the topside tech to know that my transmission level is good without checking the fluid temperature and reference chart, yet he told me my transmission level was good after looking at a generic service stick and not checking the temperature of the fluid or checking what level the fluid should be at for the temperature. To top it all off, these are supposed to be the managers of this location! Are you guys serious right now?!? I appreciate that you showed me that I should not, in fact, utilize your services at any point in time. If you can't complete a free fluid and tire check properly and honestly, and you are going to so butt-hurt that you decide to slander my oil condition, you sure as hell don't deserve any of my hard earned money! If any of my team would've acted so poorly when I was an SCM, they would be getting corrective action and retraining. I sincerely hope this terrible display of unprofessional behavior is unique to the Holt Rd location. ETA: checked my oil as soon as I got home, and surprise surprise, it's not low at all, and it's really not even that dark! You can clearly see the level is full, and if it was sludgy and in poor condition, then why can you easily see right through it?? Soooo, this location intentionally lied to me about my oil level and condition to try to scam me into buying oil or an oil change service when it's not needed! Avoid at all costs!!!!

Jan 15, 2025 · Dan Cunningham

Kendra and Dillon were so nice & gave me a birthday discount! They made me feel so welcomed. The place was super clean. I will definitely be returning to this location because of them! Thank you guys again

Jul 23, 2024 · Angelica Johnston

I’ve never paid for any services to my vehicles but this time I did. They flushed & filled my transmission in about 35 minutes while I sat in my truck. Amazing customer service & very skilled technicians, definitely going back for simple services.

Jan 03, 2025 · Chris Spaulding

Pedro sets the bar for courteous customer service. He was patient with every step of the process and helped me set the electronic reminder on my dash screen. I enjoy watching people take pride in their work!

Jan 15, 2025 · Bill Krull

I love this place they are great flat out they take care of of all my cars

Feb 26, 2025 · Andre Lewis

My last 2 visits to this location were not great. But I went back today to try again. Shame on me right? But no. I got perfect service. Just like the commercials. The location on Holt rd. In Columbus,Ohio provided an excellent service. They were busy and their communication together was spot on. I will be back to them. THANK YOU!

Mar 26, 2025 · Brian