Three-Way Chevrolet Parts

Three-Way Chevrolet Parts, located at 4501 Wible Rd, Bakersfield, CA 93313, USA, operates as an integral component of the larger Three-Way Chevrolet dealership. While the name specifically highlights "Parts," this establishment functions as a full-fledged "Auto Repair Station" providing comprehensive service and genuine Chevrolet parts for local users in Bakersfield and the surrounding areas. They can be reached via phone at (661) 847-6551 or mobile at +1 661-847-6551 (though external sources indicate a service-specific number of (661) 578-5530 or (661) 283-3300).

Environment and Customer Experience:

As part of a major dealership, Three-Way Chevrolet Parts and Service Center typically offers a modern, spacious, and well-maintained environment. Dealerships often provide a comfortable waiting area with amenities such as Wi-Fi, refreshments, and potentially a children's play area. The facility is designed to reflect the Chevrolet brand's professionalism and efficiency. The location on Wible Road in Bakersfield is easily accessible, contributing to customer convenience.

Customer experiences, however, present a polarized view. One customer lauded the "Good customer service and efficient work on the car diagnostic and repair done the same day," indicating instances of highly satisfactory service and timely completion of repairs. This suggests that when things go well, the team delivers excellent results.

Conversely, a significant negative review highlights severe issues with communication and service quality. This customer, who purchased a truck from the dealership, experienced a critical brake system failure shortly after. Despite leaving the vehicle for four days and making multiple calls daily, they received no updates, and their messages went unanswered. Upon arriving at the dealership, no one seemed to know about their truck, and its keys were misplaced. The customer emphasized the severe safety risk posed by the brake failure and the frustration caused by the lack of organization and communication. This review underscores a critical breakdown in customer service and operational efficiency in certain instances, leading to extreme dissatisfaction and a plea for better organization and communication. The disparity in reviews suggests that while some customers experience seamless and professional service, others encounter significant challenges with responsiveness and accountability.

Services and Goods for Sale:

Three-Way Chevrolet, through its Parts and Service departments, offers a comprehensive range of goods and services primarily focused on Chevrolet vehicles, but also extends to general automotive needs.

• Genuine Chevrolet Parts: The "Parts" in its name signifies a dedicated department for selling authentic Chevrolet and ACDelco parts. This ensures that repairs and replacements are done with components specifically designed for Chevrolet vehicles, maintaining their original performance and warranty. They also state they are a "one-stop shop for auto parts," assisting customers in finding the right part for their vehicle from a large inventory.

• Certified Service and Repair: As a Chevrolet Certified Service center, they employ factory-trained technicians who are experts in Chevrolet cars, trucks, and SUVs. They perform a wide array of services including:

  • Diagnostics and Problem Solving: Capable of performing thorough diagnostics to identify and repair complex issues, as seen in the positive review for "car diagnostic and repair."

  • Routine Maintenance: Oil changes (including options for up to 5 quarts of motor oil, with potential adjustments for diesel and synthetic), tire services (rotation, balancing, and sales), and multi-point vehicle inspections covering tires, wiper blades, fluid levels, brakes, and battery.

  • Brake Services: Inspection, cleaning, adjustment, and replacement of brake system components.

  • Wheel Alignment: Both 2-wheel and 4-wheel alignments are offered to ensure proper vehicle handling and tire longevity.

  • Fluid Services: Inspection and replacement of various vehicle fluids (e.g., transmission fluid, differential fluid).

  • Heating/Cooling and AC Service: Inspection and repair of climate control systems.

  • Exhaust System Inspection: Visual inspection of exhaust components.

  • Fuel System Inspection and Service: Cleaning fuel injection systems and throttle bodies, and decarbonizing air intake.

  • Transmission Service: Draining and refilling transmission fluid and replacing filters.

• Vehicle Sales and Support: As a full dealership, they also offer new and used Chevrolet vehicles, providing a complete automotive solution for customers from purchase to ongoing service.

Key Features:

Three-Way Chevrolet Parts and Service Center offers several features that are typical of a large dealership service operation:

• Factory-Trained Technicians: A significant advantage is that their technicians are certified by Chevrolet, implying they have specialized knowledge and access to proprietary diagnostic tools and repair procedures for Chevrolet vehicles.

• Genuine OEM Parts: The use of genuine GM and ACDelco parts ensures quality, fit, and often comes with a manufacturer's warranty, which is crucial for maintaining vehicle integrity and warranty coverage.

• Comprehensive Service Menu: They provide a detailed service menu, allowing customers to understand the scope and estimated costs of various maintenance and repair tasks.

• Online Scheduling: The convenience of scheduling service appointments online is available, streamlining the booking process for customers.

• Customer Amenities: While not explicitly detailed in the provided reviews beyond a comfortable waiting area, dealership service centers typically offer a range of amenities to enhance the customer experience.

Promotional Information:

Three-Way Chevrolet's Service Center regularly provides various promotions and specials to attract and retain customers. These are typically advertised on their official website and can include:

• Service Specials: Discounted rates on routine maintenance like oil changes, tire rotations, and brake inspections.

• Parts Specials: Promotions on genuine Chevrolet parts and accessories.

• Seasonal Maintenance Offers: Deals on services tailored for specific seasons, such as cooling system checks in summer or battery checks in winter.

• Multi-Point Inspection: Often offered as a complimentary service or as part of other service packages to encourage thorough vehicle checks.

• Warranty on Parts and Labor: Genuine GM parts typically come with a 12-month/unlimited mileage warranty when installed by a certified dealer, providing peace of mind to customers.

• Online Discounts: Exclusive offers for customers who schedule appointments or order parts through their online portal.

Prospective customers considering Three-Way Chevrolet for their vehicle's service or parts needs should balance the potential benefits of a dealership service center, such as specialized technicians and genuine parts, with the reported inconsistencies in customer communication and service quality. It is advisable to inquire about specific procedures, expected timelines, and communication protocols when dropping off a vehicle, particularly for critical repairs, and to keep detailed records of all interactions. For the most current promotions and service details, direct contact via phone or their website is recommended.