Barber Honda Parts

Barber Honda Parts, located at 4500 Wible Rd, Bakersfield, CA 93313, USA, functions as an integral part of the broader Barber Honda dealership. While the name specifically highlights "Parts," this establishment primarily operates as a full-service "Auto Repair Station" that provides genuine Honda parts, comprehensive vehicle maintenance, and repair services for local users in Bakersfield and its surrounding areas. They can be contacted via phone at (661) 396-4202 or mobile at +1 661-396-4202.

Environment and Customer Experience:

As a major Honda dealership, Barber Honda typically offers a modern, clean, and well-organized environment across its sales, parts, and service departments. The location on Wible Road in Bakersfield is easily accessible, designed for customer convenience. The sales side of the business receives high praise for its customer service. Customers describe the staff as "very friendly throughout the whole process," providing thorough explanations of vehicle controls and features, even after purchase. The efficiency of the financing and sales process is also highlighted, contributing to a positive purchasing experience.

However, the customer experience within the service department presents a stark contrast, revealing significant inconsistencies. One customer expressed extreme dissatisfaction with the service, encountering issues with a vehicle purchased for work purposes that developed a "nasty metal against metal scratching noise." Despite having an extended warranty, the customer faced immense frustration when the vehicle did not exhibit the noise at the service center. More critically, they were told they would have to leave their car for two days with no loaner car provided, contradicting their understanding of their extended warranty benefits. This caused significant stress, especially as their job required constant travel. This review points to severe communication breakdowns, a perceived lack of empathy for customer needs, and a failure to honor aspects of a purchased warranty, leading to a feeling of being exploited for "a fast buck." The disparity between the sales and service experiences indicates a potential disconnect in customer service quality across different departments within the same dealership.

Services and Goods for Sale:

Barber Honda, through its Parts and Service departments, provides a wide array of goods and services primarily focused on Honda vehicles.

• Genuine Honda Parts: The "Parts" in the name signifies a dedicated department for selling authentic Honda components. This ensures that any replacements or repairs are performed using parts specifically designed for Honda vehicles, maintaining their integrity, performance, and warranty. They also state they maintain "a comprehensive inventory of high quality genuine Honda parts."

• Certified Service and Repair: As an authorized Honda service center, they employ factory-trained and certified technicians who possess in-depth knowledge of Honda vehicles. Their service offerings include:

  • Routine Maintenance: This covers essential services such as oil changes, tire rotations and balancing, brake inspections, battery checks, and fluid level checks. Regular maintenance is crucial for vehicle longevity and optimal performance.

  • Advanced Diagnostics: Equipped with specialized tools and technology to accurately diagnose complex mechanical and electrical issues that may arise in Honda vehicles.

  • Brake System Services: Comprehensive inspection, repair, and replacement of brake pads, rotors, calipers, and other braking components.

  • Engine and Transmission Repair: Capable of handling significant engine and transmission repairs, from minor adjustments to major overhauls.

  • Wheel Alignment: Services to ensure proper wheel alignment, which is vital for tire wear and vehicle handling.

  • Heating and Air Conditioning Service: Diagnostics and repair of climate control systems to ensure comfortable cabin temperatures.

  • Tire Sales and Service: They offer a range of tires suitable for Honda vehicles and provide installation, balancing, and repair services.

• Vehicle Sales: As a full dealership, they sell new and used Honda vehicles. This includes comprehensive explanations of vehicle features and quick processing of financing and sales.

• Extended Warranty Options: They offer extended warranties, with one notable mention of a "20 years or 250k miles on the power train," which is a significant and impressive offering.

Key Features:

Barber Honda distinguishes itself through several key features, though their execution appears to vary by department:

• Factory-Trained Technicians: A core strength, ensuring that repairs are performed by technicians who understand the intricacies of Honda vehicles and use specialized tools and procedures.

• Genuine OEM Parts: The commitment to using genuine Honda parts for all repairs and replacements guarantees compatibility and adherence to manufacturer standards, often backed by a warranty.

• Impressive Powertrain Warranty: The reported 20-year or 250,000-mile powertrain warranty on purchased vehicles is an extremely strong selling point, demonstrating confidence in their vehicles and potentially adding significant long-term value for customers.

• Efficient Sales Process: Customers commend the speed and helpfulness of the sales and financing teams, making the car-buying experience smooth.

• Customer Amenities: As a modern dealership, they likely offer amenities such as comfortable waiting areas, Wi-Fi, and possibly shuttle services to enhance the customer experience during service visits.

Promotional Information:

Barber Honda, like most dealerships, actively promotes its services and sales through various channels. While specific, real-time promotional details are not provided in the prompt, common offers would include:

• Service Specials: Regular discounts on routine maintenance, such as oil changes, tire rotations, and brake inspections. These are often advertised on their website's service specials page.

• Parts Discounts: Promotions on genuine Honda parts and accessories for DIY enthusiasts or those looking to customize their vehicles.

• Seasonal Maintenance Packages: Tailored service bundles for specific times of the year, like pre-summer AC checks or winter car care packages.

• New Vehicle Incentives: Special financing rates, lease deals, or cash-back offers on new Honda models.

• Used Vehicle Specials: Discounts or special financing for pre-owned inventory.

• Warranty Promotions: Highlighting their impressive extended warranty offers as a key selling point.

• Online Scheduling: Encouraging customers to book service appointments online, sometimes with exclusive online-only discounts.

Prospective customers considering Barber Honda for their vehicle needs should carefully consider both the positive aspects of their sales experience and the significant issues reported within their service department regarding communication, accountability, and honoring warranty benefits like loaner cars. It is always advisable to clarify all terms and conditions, especially those related to extended warranties and loaner vehicle policies, before committing to services. For the most current promotions and to discuss service needs, direct contact with Barber Honda at (661) 396-4202 or visiting their official website is recommended.