Strickland Brothers 10 Minute Oil Change

Welcome to Strickland Brothers 10 Minute Oil Change, located at 10835 S 48th St in Phoenix, AZ 85044. Operating within the Auto Repair Stations category, Strickland Brothers aims to provide quick and convenient oil change services. The premise of a 10-minute oil change suggests an environment focused on speed and efficiency for routine maintenance. Customers might expect a streamlined process with dedicated service bays designed for rapid oil and filter changes. However, recent customer feedback provides important context regarding the quality and reliability of the services offered at this location.

It is crucial to note that recent customer reviews paint a concerning picture of the service quality and customer support at Strickland Brothers 10 Minute Oil Change in Phoenix. One customer who visited for a basic oil change reported a significant oversight where their skid plate was not properly reinstalled, with loose and missing bolts. Despite returning to address the issue, the customer claims that promised replacement parts from Toyota were never provided, and follow-up calls for updates were met with unfulfilled promises of a callback. This experience led the customer to strongly advise others to avoid this establishment due to terrible customer service.

Another customer who opted for an oil change at this location, deviating from their regular mechanic for the sake of convenience, experienced oil leaks immediately after the service. Initially a few drops, the leak allegedly escalated to small puddles within two weeks. Upon returning to the business, this customer reported a confusing and contradictory diagnostic experience. They were initially informed of a coolant leak and a faulty transmission (despite the transmission being new with only 5,000 miles). The customer stated that the three staff members present offered conflicting explanations for the alleged issues, providing excuses rather than a clear diagnosis.

Subsequent inspection by the customer's regular mechanic revealed a faulty oil filter as the cause of the significant oil leak, with the mechanic suggesting a severe lack of experience on the part of whoever performed the oil change. This customer also expressed disappointment in the lack of accountability from Strickland Brothers and noted that others had reported similar negative experiences in recent weeks.

Given these recent reviews, while the primary service offered by Strickland Brothers 10 Minute Oil Change is advertised as a quick oil change, potential customers should be aware of the reported issues. The services typically associated with a quick oil change facility include:

• Oil and Filter Change: Draining the old engine oil and replacing it with new oil, along with a new oil filter. This is the core service offered.
• Fluid Level Checks: Checking and topping off other essential fluids such as coolant, windshield washer fluid, power steering fluid, and brake fluid. However, the conflicting report of a coolant leak suggests potential inaccuracies in these checks.
• Basic Vehicle Inspection: Often includes a visual check of belts, hoses, tires, and lights. However, the failure to properly secure a skid plate indicates potential oversights in these inspections.
• Filter Replacements (Air Filter, Cabin Filter): These may be offered as additional services.

Features typically promoted by quick oil change establishments include:

• Speed and Convenience: The "10 Minute Oil Change" in the name emphasizes a rapid service. However, the reported issues with the quality of this quick service raise concerns about whether speed is prioritized over accuracy and thoroughness.
• No Appointment Necessary: Often, these businesses operate on a first-come, first-served basis.
• Affordable Pricing: While one customer reported a $113 charge for a basic oil change (which they perceived as high, especially given the subsequent issues), quick oil change services are generally marketed as budget-friendly.

Promotional information for Strickland Brothers 10 Minute Oil Change was not explicitly provided in the given data. Quick oil change businesses often use promotions to attract customers, such as:

• Discounted Oil Change Packages: Offering lower prices for standard oil changes or bundled services.
• Coupons and Online Deals: Providing printable or digital coupons for discounts on oil changes or other services.
• First-Time Customer Specials: Offering a reduced price for new customers.
• Seasonal Promotions: Discounts related to specific times of the year.

However, in light of the recent negative customer experiences detailing faulty service and poor customer support, it would be prudent for potential customers to exercise caution. While the advertised convenience and potential affordability might be appealing, the reported issues with basic service quality and the handling of subsequent problems are significant concerns.

Before considering Strickland Brothers 10 Minute Oil Change at the Phoenix location, it would be wise to seek more recent and potentially more positive reviews from other sources to gain a broader understanding of their current service quality. The provided reviews highlight potential risks associated with their services, including improper maintenance procedures, inaccurate diagnostics, and unsatisfactory customer service.

In conclusion, while Strickland Brothers 10 Minute Oil Change in Phoenix, AZ, aims to provide quick and convenient oil changes, recent customer feedback indicates serious concerns regarding the quality of their service, accuracy of their diagnostics, and their customer support. Potential customers should be aware of these reported issues, including improperly performed oil changes leading to leaks and unsecured vehicle components, as well as contradictory and potentially inaccurate vehicle assessments. Given the negative experiences shared, it would be advisable to proceed with caution and consider alternative auto repair stations with more consistently positive recent reviews in the Phoenix area.