R & R Auto Repair Shop

Had an issue with my daughter mini again after taking it to a local shop near me after spending $$$$ lots the first time having taking the car back and then quoting anther astronomical amount less than 5 months later, took to R&R for second opinion. Wasn’t overcharged for unnecessary work and very reasonable to get her car up and running. The crew was friendly and I couldn’t be happier. I will definitely use them again for services in the future.

Feb 17, 2025 · Angel Tyra

Was referred to this shop by Hi Star who was too busy to work on my vehicle. Needed someone to tell me what was going on because my "check engine" light had come on. I have a 2019 vehicle that I'm very vigilant with and take excellent care of. Brought the car in to R&R first thing in the morning and Frank told me they'd call me in a couple hours after they had time to do a diagnostic. When I hadn't heard from them by the end of the day I called and after a pause that told me they had forgotten to call me, they told me they'd identified the issue as a leak in my fuel pump, that they would order the part, and could replace it the following day. Okay fine. The next day I go in and pick up the car and get charged $500+. Okay fine. Three days later the check engine light comes on again and I call R&R up again to tell them the light is back on, and that I'd like them to see what is up because maybe we hadn't fixed things on the first go. They keep the car another half day and then Frank calls me to say it looks like I need to replace my gas cap (which I later Google and see I can buy online myself for $30). I point out the obvious to Frank - that both of their diagnoses seem to deal with the fuel system, and that perhaps the first $500 service was unnecessary. Frank says no, this is completely coincidental... I tell Frank this doesn't pass the smell test to me, and he gets huffy/high and mighty with me and says they don't charge for unnecessary repairs and I can just come and get my vehicle if that's how I feel. I do. A couple thoughts: - I won't be back. Customer service follow-through and integrity are incredibly below par. This experience was worst case scenario for me. Not sure why anyone would trust R&R after this experience. I wonder if Hi Star knows this is how they operate. Because if so, that actually doesn't speak well of their judgement either. - I don't know who the owner/manager is here. If it's you, Frank, hire someone else to run the phones and deal w/ the customers. You obviously don't enjoy it, and you're rude. If Frank is a hired hand, relocate him to another position away from customers and swap him out with someone with a better bedside manner.

Sep 02, 2024 · Josh Murphy

Really great shop, they take accountability for their work and I genuinely appreciate that. Had my brakes and pads changed here; a year on I find out that my rotors had warped, unbeknownst to what the cause may have been. Reach back out to them, and they resurface it with no cost to me. Will recommend to anyone.

Oct 17, 2024 · Ashwin Suresh

After working with seriously challenged “auto shops” all over Las Vegas for 1 1/2 years I’ve finally discovered a terrific one for my 1967 Buick Riviera! Chris and his team are: very responsive; very communicative in an unrushed manner & speak in laymen’s terms; fairly priced and quick; and return your vehicle in the same condition as when you dropped it off. I unconditionally recommend them and their work.

Nov 12, 2024 · Peter Leets

These are my guys! I’ve just received my car back in working order after I broke down on the side of the road. Chris hooked me up with a tow guy and got my car to his shop without me having to lift a finger. Replaced my faulty fuel injectors and I had my vehicle back in a couple of days. Don’t hesitate to hit them up when you get in trouble with your vehicle! Thanks so much!

Jan 16, 2025 · Stephanie Weber

I bought in my 2019 Chrysler 300 the air conditioner had problems I needed brakes. They diagnostic And found out it was a bad crutch fan and Needed Freon they changed my brake pads and oil change service satisfying work and I’m so glad my AC is fixed living in Las Vegas I highly recommend these guys they don’t look to rob you or fix things that don’t need to be fixed. Finally, I found an honest mechanic. I asked him if he could change the transmission fluid. Frank told me let me get the guy test it out. See if it needs to be changed. They found no problems so they told me I didn’t need to change the fluid. Where do you find an honest mechanic like this today .

May 05, 2025 · Anthony S

Frank was awesome. He was able to get us in quickly and repaired our problems within one day. I highly recommend R @ R for any automotive repairs. They are honest and reasonable.

Dec 12, 2024 · Lisa Lunsford