Jack & Sons Automotive

While I haven't had the opportunity to utilize Jack and Son's Automotive for repairs, a recent chance encounter with the owner, presumably Jack, left me concerned about their customer service approach. **Unpleasant First Impression:** I recently crossed paths with Jack, and during our brief interaction, his demeanor was quite off-putting. My questions about the shop's services were met with curt replies, often interrupted with impatience. It felt like there was no interest in building rapport or understanding my needs. **Disrespectful Attitude:** This lack of respect became particularly evident when Jack made assumptions about my car knowledge. Despite not being a mechanic myself, I wasn't seeking a lecture on basic car functions. His condescending tone, as if explaining things to a child, was not only rude but irrelevant to my ability to be a paying customer. **Transparency Concerns:** When I inquired about potential service costs, Jack was evasive and offered no concrete figures. He heavily pushed for me to leave my car for a full diagnostic, which felt more like a pressure tactic than a genuine recommendation. Without upfront cost estimates, it was difficult to feel comfortable moving forward, and my hesitation seemed to further irritate him. **Customer Service Matters:** Choosing a mechanic relies heavily on trust and clear communication. This brief encounter with Jack unfortunately painted a picture of a business that prioritizes neither. In a competitive service industry, customer service is key. This experience has discouraged me from ever considering Jack and Son's for future car repairs. **Seeking Alternatives:** Fortunately, there are many reputable auto repair shops that prioritize customer experience. I would strongly recommend potential customers look elsewhere for a service provider who treats them with respect and professionalism, regardless of their age or car knowledge.

Jun 06, 2024 · Joseph Maridon

Another exceptional result from Jack and Sons. We’ve been having our vehicles serviced here for over 10 years. Kenny and his crew are the best and best of all they are fair and honest!! My car was making a noise and I actually took it to the dealer and they told me that they couldn’t find anything however it continued to make the clanking noise. Well I took it to Kenny and he found that the dealer had left some bolts that hold the motor mount loose that were not supposed to be loose. He said that it could have been worse if I kept driving it like this. I only take my car to the dealer for oil changes because it’s 5 min away. That will be the last time. It is best to stick to who you know and know that they treat you right and are honest even if you have to travel a bit more. Kenny you know we love you guys and thank you so much for all your hard work and your exceptional service. Mayelin and Ernesto

Mar 09, 2024 · Ernesto Muniz

My boyfriend took his 2014 Volkswagen Jetta here, and we got great service. We came in Monday morning close to opening with no appointment, but they were able to see us at a reasonable time and make the initial fix the same day. They did warn us that the piece they replaced needed to be changed in order for them to know if there were any other issues... When my boyfriend came to pick up the car, it still didn't start but they were able to quickly diagnose why and tried to fix the car same day. They needed to get a new part and they told us to come back tomorrow and they'll have it fixed and they did.

Nov 08, 2023 · Tory C

I have to give it up to them. I brought my truck in person A/C Repair. They did the job, but it didn’t hold up. Did the job again and it held up for a good minute and even though it was six months later, when I gave out again, they brought it in and fixed it and it’s been great.

Jul 03, 2024 · JC Cho

Do not choose this automotive repair shop for any service and or repair. We had these guys perform an HVAC air box overhaul on an older 2000s Dodge pickup. Once the repairs were complete we were required to bring back the vehicle three different times for faulty craftsmanship concerns. IE: items left loose, things not properly repaired and items that needed to be replaced again. At the fourth and final time we were informed that the heater core would need to be replaced within 6 months, we were flabbergasted when we found out that we would have to pay the $2,000 to have the dash removed again in 6 months. That seems like something that should have been done when the dash was out. They wouldn't admit fault and did not attempt to work with us to resolve the issue, they merely informed us that they do not replace parts that are not broken. We would never request parts that are not broken to be replaced, rather we would hope, that as professional technicians they would be aware of costs involved with removing the dash again and as a preventative, inform us with "hey, we have the dash out and we would recommend replacing the heater core since the vehicle is over 20 years old and we are able to repair it now since the dash is out.". These are by far, the epitome of shade tree mechanics. They are parts changers. Do not take your vehicle here, you will be taken advantage of, they do not care for the consumer, just out to take your money.

Oct 16, 2023 · joell matus