Quick Lane at Lincoln of Troy

Welcome to Quick Lane at Lincoln of Troy, conveniently located at 1950 W Maple Rd, Troy, MI 48084, USA. As a part of the Lincoln of Troy dealership, Quick Lane operates within the Auto Repair Stations category, providing a range of quick and routine maintenance services for various makes and models, positioning itself as a convenient alternative for those seeking efficient auto care. While primarily associated with the Lincoln brand, Quick Lane typically caters to all vehicle types, offering essential services to local users in Troy and the surrounding areas.

Based on the available customer reviews, the environment and service experience at Quick Lane at Lincoln of Troy appear to be somewhat variable. One review details a negative experience involving multiple oversights during a routine maintenance service, a higher cost compared to a Ford dealership, and a lack of response from the dealership regarding the issues raised. This suggests that while the intention is to provide quick service, attention to detail may sometimes be lacking. Conversely, other reviews paint a more positive picture, highlighting the careful handling of vehicles, particularly high-performance or cherished cars, and expressing satisfaction with the quality of oil changes and tire rotations. The mention of the service manager personally handling a manual transmission vehicle indicates a level of care and understanding for specific vehicle types.

The services offered at Quick Lane at Lincoln of Troy generally focus on quick and routine maintenance tasks. Based on the customer reviews, these services include:

• Oil Changes: Including full synthetic oil changes, with at least one customer specifically recommending their oil change service. However, another review noted a failure to reset the oil life monitor during this service.
• Tire Rotations: Offered as part of routine maintenance and as a standalone service. One customer appreciated the care taken with their pristine black wheels during a tire rotation.
• Routine Maintenance Packages ('The Works'): These packages typically include oil and filter change, tire rotation, fluid checks, and multi-point inspections. One customer experienced several issues with this service, including failure to reset the oil life monitor, replace the service reminder sticker, properly secure the oil filler cap, and upload the service visit to the Ford Pass account.
• Free Car Wash (upon request): A complimentary service that some customers may appreciate, although at least one customer specifically requested to forgo the wash to prevent potential scratching.

While the core services aim for speed and convenience, the discrepancy in customer experiences suggests that the quality and thoroughness of these services can vary.

Several features of Quick Lane at Lincoln of Troy are highlighted in the customer reviews, both positive and negative:

• Quick Service (intended): The name "Quick Lane" implies a focus on fast service for routine maintenance needs.
• Careful Handling of Vehicles (in some cases): One customer with a high-performance vehicle appreciated the extra care taken, including wheel protection and seat/wheel wrapping.
• Personalized Attention (in some cases): The service manager personally handling a manual transmission vehicle for a customer demonstrates a degree of personalized attention.
• Free Car Wash (optional): A complimentary amenity offered to customers.
• Potential for Oversights: One review detailed multiple failures during a routine maintenance service, indicating a potential lack of attention to detail.
• Higher Pricing (in at least one instance): One customer noted a significantly higher cost for a 'works' package compared to a Ford dealership.
• Lack of Follow-Up (in at least one instance): Failure to respond to online comments and survey feedback raises concerns about customer service responsiveness in addressing issues.

The contrasting feedback suggests that while some customers experience attentive and careful service, others may encounter issues with thoroughness and responsiveness.

Currently, there is no specific promotional information mentioned in the provided customer reviews. However, Quick Lane service centers often run promotions on common services like oil changes, tire rotations, and seasonal maintenance packages. These promotions can vary by location and time. To inquire about any current promotions or special offers at Quick Lane at Lincoln of Troy, it is recommended to contact them directly at (248) 530-4702 or visit their website or location for any advertised specials.

The customer reviews present a mixed assessment of Quick Lane at Lincoln of Troy. While some customers have had positive experiences, particularly those who value the careful handling of their vehicles, others have encountered significant issues with the quality and thoroughness of the service received. The lack of follow-up on reported issues is also a point of concern. Potential customers should consider these varying experiences when deciding whether to utilize this service center. The positive aspects suggest that attentive service is possible, but the negative review highlights the importance of ensuring all aspects of the service are completed correctly.

For local users in Troy, Michigan, seeking quick and routine auto maintenance, Quick Lane at Lincoln of Troy offers a convenient location. However, given the mixed customer feedback, it may be prudent to be specific about your service expectations and to double-check the work performed before leaving. Inquiring about their service guarantees and quality control processes might also be beneficial. The positive experiences shared by some customers indicate the potential for good service, especially for those with specific vehicle care preferences.

To schedule a service appointment or to inquire about their current services and pricing, please contact Quick Lane at Lincoln of Troy at (248) 530-4702. You may also wish to ask about their procedures for ensuring service quality and addressing any potential issues that may arise. Considering the range of experiences reported by other customers can help you make an informed decision about your auto care needs.

In conclusion, Quick Lane at Lincoln of Troy aims to provide quick and convenient auto service. While some customers have praised their careful handling of vehicles and positive service experiences, others have reported significant oversights and a lack of follow-up. Local users should consider these varying perspectives and communicate their service expectations clearly when using this facility. Contacting them directly at (248) 530-4702 for more information on their services and any current promotions is recommended.