Buick GMC Service

Welcome to Buick GMC Service, an auto repair station located at 1850 W Maple Rd suite #100, Troy, MI 48084, USA. As a specialized provider within the Auto Repair Stations category, Buick GMC Service focuses primarily on the maintenance and repair of Buick and GMC vehicles. Serving the Troy, Michigan area, this service center aims to provide expert care for owners of these specific automotive brands. Customer reviews present a mixed perspective on the service experience, highlighting both exceptional customer care in some instances and significant shortcomings in others.

The environment of Buick GMC Service is likely that of a dealership-affiliated service center. Typically, such facilities feature a customer reception area with service advisors, comfortable seating, and possibly amenities like Wi-Fi or refreshments. The service bays are equipped with specialized tools and diagnostic equipment tailored for Buick and GMC vehicles. The overall atmosphere is generally professional and geared towards providing brand-specific expertise.

The services offered at Buick GMC Service primarily cater to the maintenance and repair needs of Buick and GMC automobiles. Based on a positive customer review, routine services such as oil changes and tire rotations are offered. Additionally, the mention of a more complex issue arising and the provision of a loaner vehicle suggests that they handle a range of mechanical repairs. As a dealership service center, they are also likely equipped to handle warranty work and recalls specific to Buick and GMC vehicles. Potential services include:

Routine Maintenance: Oil changes, tire rotations, fluid checks, filter replacements, and scheduled maintenance according to manufacturer recommendations.

Brake Services: Brake inspections, pad and rotor replacement, brake fluid flushes, and ABS system repairs.

Engine Diagnostics and Repair: Addressing engine issues, including performance problems, emissions control, and more complex repairs.

Transmission Service and Repair: Maintenance, repair, and replacement of transmissions.

Electrical System Service: Diagnosis and repair of electrical components, including batteries, alternators, and wiring.

Heating and Cooling System Service: Repair and maintenance of air conditioning and heating systems.

Warranty and Recall Service: Addressing repairs covered under manufacturer warranties and performing necessary recall work for Buick and GMC vehicles.

One significant feature highlighted in a positive review is the exceptional customer service provided by an individual named Adam. This employee went above and beyond by providing a loaner vehicle when an unexpected issue arose during a service appointment. Furthermore, Adam offered a promotional deal involving a discounted oil change package with additional free oil changes. This proactive approach to customer care and the offering of a valuable promotion demonstrate a commitment to customer satisfaction in this particular instance.

However, a contrasting review points out a significant lapse in service. A customer with a Hummer EV, a product sold by GMC, had a negative experience involving a long wait for an appointment, only to be told that the facility lacked the necessary equipment (a hoist) to lift the vehicle. The two-hour delay in communicating this limitation is a serious concern regarding appointment scheduling and communication protocols. This suggests a potential lack of preparedness or inadequate information gathering during the appointment booking process.

Adding to the negative experience, the same customer reported highly unprofessional behavior from an individual identified as Roger Teasdale, who allegedly made disparaging remarks about the customer's vehicle (a HUMMER EV) from his office. Such conduct is unacceptable in a customer service environment and reflects poorly on the dealership's professionalism and respect for its clientele, especially regarding the products they sell.

The stark contrast between the two reviews indicates a potential inconsistency in the customer service experience at this location. While some employees, like Adam, seem dedicated to providing excellent service and even offering promotional deals, other interactions, as described in the negative review, fall far short of professional standards and raise concerns about the facility's operational efficiency and employee conduct.

Regarding promotional information, the positive review mentions a specific deal offered by Adam: a $199.00 payment for an oil change and tire rotation, which included two additional free oil changes. This suggests that Buick GMC Service may offer various service packages or promotions at their discretion. However, there is no general promotional information available from the provided data. To inquire about current promotions or service specials, it is recommended to contact Buick GMC Service directly at (248) 671-4230 or mobile phone at +1 248-671-4230. You can also visit their location at 1850 W Maple Rd suite #100, Troy, MI 48084, USA, to inquire about any ongoing offers.

In conclusion, Buick GMC Service in Troy, MI, is an auto repair station specializing in the service of Buick and GMC vehicles. Customer experiences appear to vary significantly, with one review highlighting exceptional customer service and a promotional offer, while another details a frustrating appointment experience and unprofessional conduct. Local users considering this service center should be aware of these contrasting reports.

For Buick and GMC owners in the Troy area, this service center offers brand-specific expertise. However, the reported inconsistencies in service quality and professionalism warrant careful consideration. It may be prudent to inquire specifically about the availability of necessary equipment for your vehicle and to seek clear communication regarding appointment procedures and any potential costs. While some customers have had positive experiences, the negative feedback raises valid concerns about overall service reliability and customer care.

Prospective customers may want to contact Buick GMC Service directly to discuss their specific needs and to gauge the current service environment. While the potential for excellent service exists, as demonstrated in one review, the negative experience shared by another customer highlights the importance of thorough communication and clear expectations.