Fade To Black Protective Films LLC

Fade To Black Protective Films LLC, situated at 1510 N Crooks Rd, Clawson, MI 48017, USA, operates within the "Auto Repair Stations" category, specifically focusing on vehicle appearance enhancement and protection services. The business can be reached at (248) 224-7624. Unlike traditional auto repair shops that address mechanical issues, Fade To Black Protective Films specializes in aesthetic and protective applications for vehicles, marine vessels, commercial properties, and even residential surfaces.

While the exact physical environment of Fade To Black Protective Films LLC is not detailed in the provided information, the nature of their services suggests a specialized facility equipped for precision work such as film application and coating. However, the customer reviews highlight significant concerns regarding the overall customer experience and the quality control within this environment. Customers have reported issues such as air bubbles in window tints appearing shortly after installation, and subsequent peeling of paint protection film (PPF) within a few months. More critically, there are accounts of damage to vehicles, including deep scratches on paintwork and chipped paint, which customers allege were not present before the service. Furthermore, miscommunication regarding services, such as applying PPF to areas explicitly requested to be excluded, and unfulfilled promises regarding ceramic coating applications, contribute to a negative customer experience. The sentiment conveyed is one of disappointment and a lack of trust, with customers feeling that the "job was not done correctly the first time" and that initial concerns about bubbles or imperfections were dismissed with assurances that they would "evaporate out," which ultimately did not happen. This indicates a potential gap between service delivery and customer expectations, leading to inconvenience and additional costs for rectification at other shops.

Fade To Black Protective Films LLC is an expert in providing advanced surface protection and enhancement services for vehicles. Their core offerings include:

• Window Tinting: This is one of their foundational services, aiming to provide UV filtering, heat reduction, privacy, and improved aesthetics for automotive, commercial, and residential windows. They mention using XPEL PRIME window films.
• Paint Protection Film (PPF): Also known as "clear bra," this service involves applying a self-healing film to vehicle paintwork to protect against rock chips, scratches, contaminants, etching, and fading. They use XPEL ULTIMATE PLUS paint protection film.
• Ceramic Coatings: Fade To Black offers ceramic coatings for various surfaces, including paint, wheels, and interiors, designed to provide a permanent protective layer that repels water and contaminants. They are noted as one of the largest Ceramic Pro nano-ceramic dealers.
• Color Change Vinyl Wraps: For customers looking to alter their vehicle's appearance without repainting, vinyl wraps offer a customizable solution.
• Exoshield Windshield Protection Film: A service aimed at making windshields stronger against impacts.
• Mobile Detailing and Car Care Products: They also offer mobile detailing services and sell their own line of professional-grade car care products for maintenance after their services.

Their services extend beyond traditional automobiles to include RVs, boats, motorcycles, and even commercial and residential glass. They cater to a wide range of vehicles, from daily drivers to luxury and exotic cars, claiming over 25 years of experience in the field.

Fade To Black Protective Films LLC positions itself as a premier provider of high-quality automotive surface protection in Michigan. They emphasize using "the best products in the world," such as XPEL films and Ceramic Pro coatings, and aim for proper installation to "guarantee longevity and many years of performance." Their expertise is broad, covering not only cars but also marine, commercial, residential, and motorcycle applications. The business focuses on enhancing, protecting, and maintaining luxury and exotic vehicles, though they also serve daily drivers and trucks. They claim to have "world-class facilities" in Clawson and cater to surrounding areas like Birmingham and Novi, with customers from as far as Ann Arbor. The advertised features include superior product quality, extensive experience, and a wide array of specialized services designed to protect and enhance vehicle aesthetics. However, the customer reviews indicate a disparity between these claimed features and the actual customer experience, specifically concerning installation quality control and post-service accountability for reported damages or issues.

Fade To Black Protective Films LLC promotes itself through its extensive service offerings and the use of premium products, along with its long-standing presence in the industry. Their website details the benefits of their services, such as superior protection, aesthetic enhancement, and ease of maintenance. They highlight their specialized expertise and ability to work on a diverse range of vehicles and surfaces. However, the provided customer reviews present a significant counterpoint to this promotional narrative. The negative feedback regarding recurring issues like bubbling tints and peeling PPF, coupled with allegations of new damage to vehicles during service and a perceived lack of accountability, creates a challenging public perception. The strong recommendations from dissatisfied customers to "try a different shop" or "go elsewhere" for tints, and the decision to take vehicles to "another shop this fall to correct all the issues properly," serve as powerful negative promotional messages. This suggests that despite their advertised capabilities and premium product usage, the actual execution and post-service customer care may not consistently meet expectations, leading to considerable customer dissatisfaction and a damaged reputation within the local community. For potential customers, these reviews indicate a need for caution and thorough due diligence before committing to services at Fade To Black Protective Films LLC.