Hyundai Service

Welcome to Hyundai Service, an auto repair station located at 1814 Maplelawn Rd suite #100, Troy, MI 48084, USA. As a service center associated with a Hyundai dealership, we primarily cater to the maintenance and repair needs of Hyundai vehicles in the Troy, Michigan area. Our aim is to provide specialized care for your Hyundai, ensuring it receives the attention and expertise it requires.

While the provided customer reviews do not offer specific details about the physical environment of the Hyundai Service center, it is typical for dealership service areas to include a customer reception and waiting area, service bays equipped with specialized tools and diagnostic equipment for Hyundai vehicles, and parts storage. Customers might expect a professional and brand-specific environment designed to handle Hyundai maintenance and repairs.

As an auto repair station affiliated with Hyundai, the primary services offered are centered around the maintenance and repair of Hyundai vehicles. Based on the customer reviews, these services include, but may not be limited to:

• Oil changes: A routine maintenance service that involves replacing the engine oil and oil filter.
• Oil reminder resets: A standard procedure following an oil change to ensure the vehicle's maintenance reminder system is correctly calibrated.
• Filter replacements: Including oil filters and air filters (both engine and cabin air filters).
• General maintenance and inspections: Addressing various aspects of vehicle upkeep to ensure optimal performance and longevity.
• Potentially more complex mechanical repairs: As a dealership service center, they are likely equipped to handle a wider range of repairs beyond basic maintenance. However, the provided reviews focus mainly on oil change experiences.

The customer reviews for Hyundai Service present a mixed perspective on the quality of service provided. One customer highlights the exceptional desk service provided by Christopher May, describing him as "wonderful and helpful" and recommending speaking with him for any issues or concerns. This positive feedback suggests that the customer-facing aspects of the service, at least with this individual, are commendable.

However, this same customer experienced repeated issues with the oil service not resetting the oil reminder correctly, necessitating multiple trips back to the dealership. While Christopher May was apologetic and took steps to double-check, the persistent nature of the problem raises concerns about the technical execution of this basic service.

Another customer reported a significantly negative experience with a simple oil change appointment. They waited over three hours for the service and subsequently discovered that their oil was overfilled, and despite being listed on the receipt, neither the oil filter nor the air filter appeared to have been changed. The customer described both filters as "filthy," suggesting they might not have been replaced since the vehicle was purchased. This experience raises serious concerns about the thoroughness and honesty of the service provided in this instance.

This customer also mentioned inconsistencies in the recommended oil change intervals, being initially told 8,000 miles and later 5,000 miles when it was time to pay, further contributing to a negative overall impression. The concluding statement of this review strongly advises against getting service at this location, even for free oil changes, due to the poor experience.

In contrast, a third, very brief review states, "Best service I’ve ever had a hyundai dealership! Everyone was very kind and professional with good communication." This positive feedback indicates that some customers have had excellent experiences at this service center, highlighting the potential for positive interactions and quality service.

Given these mixed reviews, it is challenging to definitively characterize the overall service quality at Hyundai Service. While some aspects, such as the desk service provided by Christopher May, are praised, significant issues have been reported regarding the accuracy and thoroughness of basic maintenance services like oil changes and filter replacements, as well as appointment timeliness.

Currently, there is no specific promotional information available in the provided text. Local users would need to contact Hyundai Service directly at (248) 742-0405 or +1 248-742-0405 to inquire about any current specials, discounts on services, or loyalty programs that may be available for Hyundai owners.

For Hyundai owners in the Troy, Michigan area, Hyundai Service represents a potentially convenient option for servicing their vehicles due to its specialization in the brand. However, the conflicting customer experiences suggest that it may be prudent to seek clarification on service procedures and quality control measures before entrusting your vehicle to this location. Speaking with Christopher May, as recommended by one reviewer, might provide further insight into their service approach.

In summary, based on the available information, Hyundai Service offers:

• Specialized service for Hyundai vehicles.
• A convenient location in Troy, Michigan, associated with a Hyundai dealership.
• Potentially helpful and professional desk service, particularly from Christopher May.
• However, there are reported issues with the accuracy of basic services like oil changes and filter replacements.
• Inconsistent information regarding service intervals.
• Mixed customer reviews, with both very positive and significantly negative experiences reported.

Local Hyundai owners seeking service for their vehicles are encouraged to consider the range of experiences reported by other customers. While the convenience of a dealership service center is a factor, it may be beneficial to inquire further about their service processes and quality assurance measures before making a decision. Contacting Hyundai Service directly to discuss your specific needs and address any concerns based on the reviews might be a prudent step.