Precision Automotive

Located at 5307 W Andrew Johnson Hwy, Morristown, TN 37814, USA, Precision Automotive operates as an "Auto Repair Station" serving the Morristown community. They aim to provide various vehicle maintenance and repair services. For direct contact, their phone number is (423) 254-1444 and mobile phone is +1 423-254-1444.

As an "Auto Repair Station," Precision Automotive would typically feature a functional environment designed for performing automotive diagnostics and repairs. This generally includes a well-equipped garage with necessary tools, lifts, and diagnostic equipment to handle a variety of vehicle issues. A customer waiting area would also be part of the facility, aiming to provide a comfortable space for clients while their vehicles are being serviced. Some online listings indicate amenities such as free Wi-Fi for customers. However, the customer reviews provided paint a starkly contrasting picture of the customer experience at Precision Automotive, making it crucial for potential customers to be aware of the varied feedback.

One review offers effusive praise, stating, "There isn’t anywhere else I would rather take my vehicles. They are absolutely amazing. Completely fair and treat you right. Fantastic communication and even forgive some small mistakes from DIY attempts 😂." This customer even chose to pay extra for towing their vehicle a significant distance to this shop, emphasizing their high level of trust and satisfaction with the service, communication, and perceived fairness. This suggests that for some, Precision Automotive delivers an exemplary experience, building strong loyalty.

Conversely, another review details a profoundly negative experience. This customer describes issues ranging from poor communication regarding a missing key and delayed diagnosis, to what they perceived as "price gouging" for a thermostat and water pump leak repair. The customer alleges they were told the repair would cost $670, while other mechanics quoted less than $300 for the same work. Furthermore, they claim the shop refused to return their key until an increased diagnosis fee of $140 (up from an initial $95 quote) was paid, leading them to report the business to the Better Business Bureau. This review suggests significant problems with transparency, pricing, and customer service resolution. The stark contrast in these experiences indicates that while some customers may find Precision Automotive to be excellent, others have encountered serious issues with their service and business practices. The overall environment of trust and reliability can be significantly influenced by these varying individual encounters.

As an "Auto Repair Station," Precision Automotive is expected to provide a wide array of services to address the diverse needs of vehicle owners. While the provided reviews touch on specific incidents rather than a comprehensive list of services, common offerings for an independent auto repair shop like this would include:

• Diagnostic Services: As indicated by the $95 diagnosis fee mentioned in one review, the shop performs diagnostic checks to identify the root cause of vehicle problems, such as overheating or check engine light issues.
• Cooling System Repair: The specific mention of a leak around the thermostat and water pump indicates that they handle repairs related to the vehicle's cooling system, which is crucial for preventing engine overheating.
• General Automotive Repair: This category would encompass a broad range of mechanical repairs, from routine fixes to more complex system overhauls.
• Routine Maintenance: Typically includes services like oil changes, filter replacements (oil, air, cabin), tire rotations, and fluid checks.
• Brake Services: Inspection, repair, and replacement of brake pads, rotors, calipers, and brake fluid.
• Engine Services: Addressing issues with engine performance, including tune-ups and repairs to various engine components.
• Steering & Suspension Services: Repair or replacement of components related to vehicle handling, stability, and ride comfort.
• Electrical System Repair: Troubleshooting and fixing issues with the vehicle's battery, alternator, starter, and wiring.
• Tire Services: Beyond rotations, this could include tire mounting, balancing, and puncture repairs.

Their capability to work on various makes and models is implied by the general nature of an independent "Auto Repair Station."

The distinguishing features and overall reputation of Precision Automotive, based on the provided customer feedback, are subject to significant variance. The highly positive review highlights key strengths: fairness, trustworthiness, fantastic communication, and a willingness to be understanding (even with DIY mistakes). These qualities, if consistently delivered, would make Precision Automotive an outstanding choice for many vehicle owners, emphasizing a customer-first approach and skilled work. The mention of "absolutely amazing" and "completely fair" suggests a high degree of confidence and satisfaction among some clients who value transparency and integrity.

However, the highly critical review introduces severe doubts regarding these very features. The allegations of being charged without work being performed, an unexplained increase in diagnosis fees, refusal to return keys, and significantly higher pricing compared to other mechanics directly contradict the positive attributes. The accusation of "price gouging" and the involvement of the Better Business Bureau are serious concerns that point to potential issues with ethical business practices, communication, and pricing transparency. Such an incident, if verified, would severely undermine the trust that is essential in the auto repair industry. Therefore, while some customers experience a high level of satisfaction and trust, others encounter significant problems that raise questions about the reliability and ethical conduct of the business. This makes their reputation rather polarized.

Specific, time-sensitive promotional offers for Precision Automotive were not detailed in the provided customer reviews. However, auto repair stations generally employ various strategies to attract and retain customers. Based on typical industry practices, Precision Automotive might offer:

• Initial Diagnosis Fees: As seen in the $95 diagnosis fee, providing clear upfront pricing for diagnostics is a form of transparency, even if the final cost is disputed.
• General Service Specials: Discounts on common services like oil changes, tire rotations, or brake inspections.
• Seasonal Promotions: Offers tailored to seasonal maintenance needs (e.g., pre-winter checks, AC service specials in summer).
• Referral Programs: Incentives for existing customers to refer new clients.
• Online or Phone Consultations: Providing initial information or estimates over the phone to attract inquiries.
• Customer Loyalty Programs: Rewarding repeat business through discounts or special benefits.

Given the conflicting nature of the reviews, potential customers are strongly advised to exercise caution and conduct thorough due diligence. It would be prudent to contact Precision Automotive directly at (423) 254-1444 to discuss their specific service needs, inquire about current pricing and any available promotions, and clarify their policies regarding diagnostics, estimates, and customer dispute resolution. It is also recommended to consider multiple quotes for significant repairs and to seek references or additional reviews beyond the provided snippets.