Morristown Nissan Service

Located at 5496 W Andrew Johnson Hwy in Morristown, Tennessee, Morristown Nissan Service operates as an Auto Repair Station associated with the local Nissan dealership. While the dealership itself reportedly provides a positive car buying experience, recent customer feedback regarding the service department paints a mixed picture, highlighting areas where potential customers might want to exercise caution and seek clarification.

Information regarding the specific environment of the service department at Morristown Nissan Service is not detailed in the provided reviews. However, being part of a dealership, one might expect a standard service bay area equipped to handle Nissan vehicles, potentially including specialized tools and diagnostic equipment. The presence of service advisors and a service manager suggests a typical dealership service structure.

Based on the limited information from the customer reviews, Morristown Nissan Service should theoretically offer a range of services expected from a dealership service department, including:

• Routine Maintenance: Services such as oil changes, tire rotations, multi-point inspections, and other scheduled maintenance as recommended by Nissan for their vehicles. One customer specifically arrived for a 15,000-mile service on a 2024 Nissan Sentra.
• Warranty Repairs: Addressing issues covered under Nissan's manufacturer warranty.
• General Automotive Repair: Handling various mechanical and electrical repairs for Nissan vehicles.
• Parts Replacement: Utilizing genuine Nissan parts for repairs and maintenance. However, one review raises concerns about the use of non-Nissan brand oil (Mobil 1).
• Diagnostic Services: Identifying and resolving vehicle problems using specialized Nissan diagnostic tools.
• Ordering Parts and Accessories: Assisting customers in ordering genuine Nissan parts and accessories. One review mentions an issue with ordering a set of keys.

However, the customer reviews also highlight several potential features or characteristics that prospective customers should be aware of:

• Inconsistent Customer Service: One review details a negative interaction with a service advisor who appeared dismissive and unwilling to address customer concerns, such as a seatbelt issue and a mark on the car's exterior. This suggests a potential lack of attentiveness or care from some service personnel.
• Discrepancy in Maintenance Recommendations: A point of concern was raised regarding the oil change interval recommendation, with the dealership suggesting 7,500 miles, while the Nissan manual reportedly states 10,000 miles. This discrepancy in following Nissan protocol is a significant point for Nissan owners to consider.
• Use of Non-Genuine Parts (Potentially): The revelation that the service department uses Mobil 1 oil instead of a Nissan-branded oil raises questions about adherence to Nissan's recommended fluids and potential implications for warranty or vehicle performance.
• Issues with Follow-Up and Communication: Another review mentions a lack of call-backs and no resolution after a month regarding a key order associated with a warranty, indicating potential problems with communication and fulfilling customer requests.
• Apologetic Service Management: The fact that the service manager was apologetic to one dissatisfied customer suggests an awareness of service issues and a desire to retain business, but it doesn't negate the negative experiences reported.
• Positive Car Buying Experience Contrasted with Service Issues: It's important to note that one reviewer explicitly differentiated between a positive car buying experience at the same location and a negative service department experience, indicating that the issues seem isolated to the service aspect of the dealership.

Currently, there is no information available in the provided reviews regarding specific promotional offers or discounts from Morristown Nissan Service. Dealership service departments sometimes offer promotions such as:

• Seasonal Maintenance Specials: Discounts on services like oil changes, tire rotations, or battery checks during specific times of the year.
• New Customer Offers: Incentives for first-time service customers.
• Service Packages: Bundled maintenance services at a reduced price.
• Discounts on Specific Parts or Services: Promotions on certain repairs or replacements.
• Coupons or Online Offers: Special deals advertised through the dealership's website or local mailers.

Given the concerns raised in the customer reviews regarding service quality and adherence to Nissan protocols, it would be prudent for local Nissan owners to exercise caution and potentially seek clarification on several points before entrusting their vehicle to Morristown Nissan Service. These points include:

• Verification of Maintenance Schedules: Confirming that the service department adheres to the maintenance intervals specified in the owner's manual.
• Inquiry About Parts and Fluids Used: Specifically asking about the brand and type of oil and other fluids used in service to ensure they align with Nissan's recommendations.
• Clear Communication and Follow-Up: Ensuring clear communication regarding service needs, estimates, and expected timelines, as well as reliable follow-up on any pending requests (like parts orders).
• Addressing Concerns Directly: If any issues arise during the service process, promptly and clearly communicating these concerns to the service advisor and escalating to the service manager if necessary.

In conclusion, while Morristown Nissan Service operates as an Auto Repair Station associated with a Nissan dealership in Morristown, TN, recent customer experiences indicate potential concerns regarding service quality, adherence to Nissan maintenance protocols, and communication. Local Nissan owners may want to proceed with caution and ensure their specific needs and expectations are clearly communicated and addressed before committing to service at this location. It might also be beneficial to seek recent feedback from other local Nissan owners to get a broader perspective on the current state of their service department.