Plaza Honda Parts

For Honda vehicle owners and repair shops in Brooklyn, New York, seeking genuine parts, Plaza Honda Parts serves as a specialized auto parts store. Located at 2712 Nostrand Ave, Brooklyn, NY 11210, USA, this establishment, likely operating as the parts department of a Honda dealership, aims to provide original equipment manufacturer (OEM) Honda parts. However, based on available customer feedback, the experience at Plaza Honda Parts appears to be significantly challenging, with several recurring issues reported.

The environment at Plaza Honda Parts, as described by customers, is characterized by a notable lack of effective communication and customer service. While the physical space might be structured like a typical parts counter, the operational environment seems to contribute to customer frustration. Customers report feeling dismissed and encountering unprofessional conduct from consultants, which directly impacts the overall customer experience. This suggests an environment where the focus on efficient and helpful customer interaction may be lacking.

The primary service offered by Plaza Honda Parts is the sale of genuine Honda parts. This includes a wide array of components necessary for the maintenance, repair, and customization of Honda vehicles, such as engine components, brake parts, electrical systems, body panels, accessories, and more. Their role as an "auto parts store" within the "Auto Repair Stations" category implies they are a source of components for both professional mechanics and individual car owners performing their own repairs.

When examining the features of Plaza Honda Parts, several critical points emerge from customer reviews:

• Communication Failures: A prominent issue is the consistent failure in communication. Customers report not receiving promised phone calls when ordered parts arrive, despite being given an expected arrival date. Attempts to contact the shop by phone often go unanswered. This lack of communication forces customers to make inconvenient in-person visits to check on their orders, only to find that parts have been sitting uncommunicated for days.

• Customer Service Professionalism: The professionalism of the consultants is a significant concern. Reviewers describe service as "terrible" and consultants as "very unprofessional." This extends to an inability or unwillingness to assist with online orders or provide clear information. One specific representative, Michael Marzegli, was singled out for negative feedback regarding unfulfilled promises and poor communication.

• Online Order and Pricing Discrepancies: Customers have reported that "nobody can help with online order" issues, suggesting a disconnect between their online platform and in-person service. Furthermore, there are complaints about "different prices on the website and in real order," indicating a lack of pricing consistency and transparency, which can lead to unexpected costs for customers.

• Order Fulfillment and Tracking Issues: The incident of ordered parts arriving but not being communicated to the customer, leading to frustration and wasted time, highlights a systemic problem with their order tracking and notification process.

No specific promotional information or deals are provided in the available customer reviews. Given the nature of a dealership's parts department, promotions are less common than at general auto parts retailers, and any offers would typically be tied to specific Honda programs or seasonal maintenance packages. However, the existing customer feedback heavily suggests that the primary "promotion" should be on improving fundamental customer service and operational transparency.

For direct inquiries, Plaza Honda Parts can be reached by phone at (347) 492-8395 or their mobile line +1 347-492-8395. While specific operating hours are not provided, dealership parts departments typically operate during standard business hours, Monday through Saturday, with Sundays often closed. It is strongly advisable for prospective customers to call ahead to confirm hours, part availability, and crucially, to clarify all pricing and communication protocols before placing an order or visiting in person. Due to the significant negative feedback regarding service and communication, caution is advised when dealing with Plaza Honda Parts.