Honda Service

Located at 2700 Nostrand Ave Ste. 1, Brooklyn, NY 11210, USA, Honda Service operates as a multifaceted automotive center under the umbrella of Plaza Auto Mall. This establishment serves as both a car dealer and an "Auto Repair Station," providing a wide range of services from new vehicle sales to comprehensive maintenance and warranty work for Honda owners. They can be reached via phone at (800) 556-2373 or +1 800-556-2373.

As an "Auto Repair Station," Honda Service is equipped to handle the specialized needs of Honda vehicles, ensuring that maintenance and repairs adhere to manufacturer standards. This includes routine servicing, diagnostic work, and addressing more complex issues. Simultaneously, as a car dealer, the facility offers a selection of new and potentially used Honda vehicles for sale, providing a complete automotive solution for local users looking to purchase or service their Honda.

Being part of a larger entity like Plaza Auto Mall, Honda Service likely operates within a well-established dealership environment. This typically means a showroom for new vehicles, a dedicated service bay area, and a customer waiting area. The presence of sales representatives like Arafat Hossain and Jamal suggests a professional sales floor designed to welcome prospective car buyers and guide them through the purchasing process. For the service department, the facility would be equipped with the necessary tools and technology to service Honda vehicles, along with a reception area for service appointments. While specific details about the waiting area are not provided, it's reasonable to expect standard amenities found in a modern car dealership service center.

Honda Service offers a dual approach to automotive needs:

• New and Used Car Sales: As a car dealer, they provide access to the latest Honda models, such as the 2023 Honda Pilot mentioned in a customer review. Sales representatives like Arafat Hossain and Jamal are highlighted for their thorough and friendly assistance in guiding customers through the car-buying process, from selection to financing. The emphasis is on providing a positive and comprehensive purchasing experience.
• Comprehensive Auto Repair and Maintenance (Auto Repair Station Category):
  • Routine Maintenance: This includes essential services like oil changes, as indicated by a customer's visit.
  • Warranty Services: The facility handles warranty claims for Honda vehicles, though customer experiences suggest this process can be complex and may require diligent follow-up. They are expected to honor Honda's warranty policies, such as the 3 years or 36,000 miles coverage for accessories.
  • Vehicle Inspections: For identifying issues or confirming warranty claims, requiring specific diagnostic assessments.
  • Parts Replacement: Dealing with issues like cracked washer pieces between roof rails and the body, which fall under accessory or body component repair.
  • Customer Support for Vehicle Issues: Providing guidance and working with American Honda on behalf of customers for unresolved vehicle problems.

The customer reviews paint a mixed picture of the services offered at Honda Service:

• Positive Sales Experience: The sales team, particularly Arafat Hossain and Jamal, receive high praise for their exceptional customer service. They are described as "amazing," "thorough," and helpful, making the car-buying process enjoyable and efficient. This suggests a strong, customer-focused approach on the sales side, aiming for complete satisfaction during vehicle acquisition. This positive sales experience contributes to the overall reputation of Plaza Auto Mall.
• Challenging Service Experience: The service department, conversely, faces criticism for issues related to warranty claims, communication, and follow-up.
  • Warranty Misinformation: A significant concern raised by a customer is being incorrectly informed about warranty coverage, leading to frustration and repeated visits to rectify the situation. This indicates a potential need for better training or clearer communication protocols within the service department regarding warranty policies.
  • Lack of Follow-Up: A prolonged period of no contact after promised follow-ups, specifically concerning a critical warranty issue, suggests deficiencies in communication and customer relationship management within the service department. This can lead to a feeling of neglect and disrespect from the customer's perspective.
  • Inconsistent Service Availability: The inability to perform an inspection without leaving the car for an additional two days, especially when previously arranged, points to scheduling or resource allocation challenges that impact customer convenience.
  • Argumentative Management: A specific incident of an argumentative and disrespectful manager highlights a potential area for improvement in customer conflict resolution and professional conduct within the service department.
• Commitment to Resolution (Potential): The mention of Mr. Rodney T. Eddy (Director) receiving a business card might indicate an avenue for escalation and a commitment to address serious customer grievances at a higher level, although the outcome of this specific situation is not provided.

Based on the provided information, the primary promotional strength of Honda Service at Plaza Auto Mall lies in its sales department. The positive feedback for sales representatives like Arafat Hossain and Jamal acts as a strong recommendation for those looking to purchase a new or used Honda. Their ability to provide "amazing" and "thorough" assistance with a "smile" is a significant draw for potential car buyers, suggesting that customers can expect "nice cars and good deals" when shopping for a vehicle.

For service, while being an authorized Honda Service center offers the advantage of specialized expertise and genuine parts, potential customers should be prepared to be proactive in managing their service experience, particularly regarding warranty claims and follow-up. It is advisable for customers to be well-informed about their vehicle's warranty terms and to maintain clear documentation of all communications and visits to the service department. While the sales team at Plaza Auto Mall shines, the service department's customer experience appears to be inconsistent, underscoring the importance of transparent communication and consistent follow-up for complex repairs or warranty issues. Prospective customers should approach the service department with an understanding of these varied experiences.