Parts Department At Stew Hansen Dodge

For vehicle owners in Urbandale, Iowa, and the broader Des Moines metropolitan area, the Parts Department at Stew Hansen Dodge serves as a vital resource for genuine automotive components. Located at 12103 Hickman Rd, Urbandale, IA 50323, USA, this department is an integral part of the larger Stew Hansen Chrysler Dodge Jeep Ram FIAT dealership, operating effectively as a specialized Auto Repair Station focused on parts sales and support for vehicle maintenance and repair. You can contact them directly at (515) 305-3485 or via mobile at +1 515-305-3485.

The environment of the Parts Department at Stew Hansen Dodge is designed to be efficient, organized, and customer-friendly, reflecting its status as a factory-authorized dealership component. It is typically a well-lit and clearly structured space, often adjacent to or integrated with the main service bay area of the dealership. Customers can expect a dedicated counter for parts inquiries and purchases, staffed by knowledgeable personnel. The inventory is meticulously organized, ensuring quick access to a wide range of components. While not a traditional "auto repair station" in the sense of performing hands-on vehicle repairs themselves, the Parts Department is crucial for enabling those repairs, whether they are carried out by the dealership's service technicians or by individual customers embarking on DIY projects. The atmosphere emphasizes professionalism and a commitment to providing the correct parts, underscoring the dealership's overall service ethos. Reviews, while not solely about the parts department, consistently praise the "great customer service," indicating a welcoming and helpful environment even when customers are frustrated with external issues, demonstrating the staff's dedication to going "above and beyond."

The core service of the Parts Department at Stew Hansen Dodge is the provision of genuine Mopar OEM (Original Equipment Manufacturer) parts and accessories. This is a critical distinction, as OEM parts are designed, tested, and built by the vehicle manufacturer to exact specifications, ensuring optimal fit, performance, and durability for Chrysler, Dodge, Jeep, and Ram vehicles. The services provided extend beyond simply selling parts and include:

• Extensive Inventory: Maintaining a large stock of common replacement parts, maintenance items (filters, fluids, belts, spark plugs), and vehicle-specific components to meet immediate customer needs.
• Special Order Services: For less common or specialized parts not immediately in stock, the department facilitates quick and efficient ordering directly from the manufacturer.
• Expert Consultation: Parts specialists are available to assist customers in identifying the correct parts for their specific vehicle make, model, and year, ensuring compatibility and proper function. They can also offer advice on installation or potential issues.
• Mopar Accessories: Providing a wide array of authentic Mopar accessories for personalization, enhancement, or utility, such as floor mats, cargo organizers, performance upgrades, and exterior enhancements.
• Warranty Support: Genuine Mopar parts typically come with a manufacturer's warranty, which the Parts Department can help customers understand and utilize.
• Support for Service Department: The Parts Department works hand-in-hand with the dealership's service center, supplying technicians with the necessary components for all repairs and maintenance performed on-site.
• Online Ordering: Many dealership parts departments, including Stew Hansen's, offer online platforms where customers can look up parts and place orders for convenience.

Their role as an "Auto Repair Station" within the dealership context is to ensure that both professional mechanics and DIY enthusiasts have access to the highest quality, manufacturer-approved parts for maintaining the integrity and performance of their Chrysler, Dodge, Jeep, and Ram vehicles.

Several key features distinguish the Parts Department at Stew Hansen Dodge. Foremost is its exclusive focus on genuine Mopar OEM parts. This commitment ensures that customers receive parts specifically engineered for their vehicles, which is crucial for maintaining vehicle warranty, safety, and performance, unlike aftermarket parts that may vary in quality and fit. The staff's expertise is another significant feature; they are highly trained in Mopar product lines and can provide accurate advice and guidance, even when dealing with challenging situations, as demonstrated by the customer who appreciated managers Jamie, Nick, and Todd for their "great customer service" and for "going above and beyond" when dealing with frustrations related to a Chrysler issue. This level of customer service, marked by politeness and a willingness to resolve complex issues, is a strong differentiating factor. The convenience of being part of a full-service dealership means customers can purchase parts for DIY projects or have them installed by certified technicians right on site. The integration with the service center streamlines the repair process, ensuring parts are readily available when a vehicle undergoes maintenance or repair at the dealership. Furthermore, the commitment to factory parts provides peace of mind that replacements will function as intended and integrate seamlessly with the vehicle's existing systems.

In terms of promotional information, the Parts Department at Stew Hansen Dodge, like most dealership parts departments, leverages several strategies. Their primary promotion is often tied to the inherent value of using genuine OEM parts for vehicle longevity and performance. They frequently offer Mopar coupons and parts specials, which can include discounts on common replacement parts (e.g., brake pads, batteries, cabin air filters, wiper blades) or bundled deals on maintenance items. These promotions are typically advertised on the dealership's website, through email campaigns, and sometimes in local print media. The dealership's overall reputation for sales and service, as well as programs like "StewCare" (which includes complimentary towing, roadside assistance, and multi-point inspections for vehicles purchased there), indirectly promotes the parts department by reinforcing the value of authorized dealership service and genuine parts. The ability to order parts online and have them shipped or picked up at the dealership also serves as a convenience-based promotion, appealing to busy customers. While specific, ongoing promotions may vary, the consistent theme is providing value and reliability through authentic Mopar parts and expert support. The dealership's active engagement with customer feedback, even for negative reviews, and a stated commitment to 100% customer satisfaction, also act as a form of long-term reputation building and promotion.