Bob Brown Chevrolet Auto Parts

Located at 3600 111th St, Urbandale, IA 50322, USA, Bob Brown Chevrolet Auto Parts serves as a key component of the larger Bob Brown Chevrolet dealership. Categorized under "Auto Repair Stations," this specific department specializes in providing a comprehensive range of genuine Chevrolet parts and accessories. While the overarching dealership offers sales, service, collision repair, and quick lube services, the auto parts store is dedicated to supplying the necessary components for vehicle maintenance, repair, and enhancement, catering to both professional mechanics and individual car owners.

The environment of Bob Brown Chevrolet Auto Parts, as part of a modern dealership facility, is generally expected to be well-organized and equipped to handle the demands of a busy parts operation. Based on available information, the entire Bob Brown Chevrolet facility boasts a new 120,000 square foot dealership facility on over 23 acres of landscaped grounds, indicating a substantial and well-maintained establishment. The parts department specifically is described as having "a complete parts and accessories department with a large display area, a comfortable customer waiting lounge and more than 21,000 square feet of parts storage." This suggests a spacious and well-stocked environment designed to facilitate efficient parts lookup and distribution. Customers can likely expect a dedicated counter for parts inquiries and purchases, with staff available to assist in identifying the correct parts for their specific Chevrolet model.

The primary service offered by Bob Brown Chevrolet Auto Parts is the sale of genuine Original Equipment Manufacturer (OEM) Chevrolet parts and accessories. This is crucial for maintaining the integrity, performance, and warranty of Chevrolet vehicles. Unlike aftermarket parts, OEM parts are designed and manufactured to the exact specifications of the vehicle, ensuring a perfect fit and optimal performance. The range of products available would typically include everything from essential engine components, brake pads, filters, and belts to more specialized items like body panels, electrical components, and various accessories for customization. The dealership emphasizes the importance of using factory OEM parts, stating that it can be the difference between a car lasting ten years or more and one that dies prematurely. They cater to customers undertaking DIY home auto projects, those needing repairs at the dealership's service center, and individuals looking to improve their car with new accessories. They also facilitate online orders for parts, allowing customers to place orders for pick-up.

A notable feature of Bob Brown Chevrolet Auto Parts, inherent to its position within a dealership, is its access to a large inventory of factory OEM parts. This extensive stock helps ensure that customers can find the specific parts they need without significant delays, which is often a challenge with independent auto parts stores that may rely more heavily on ordering. The availability of genuine parts is a significant advantage, providing peace of mind regarding quality and compatibility. Furthermore, being part of a larger dealership implies integrated services; customers purchasing parts might also have access to the dealership's service department for installation or expert advice. Their operational hours for the parts department are listed as Monday-Friday from 7:00 AM to 6:00 PM and Saturday from 8:00 AM to 1:00 PM, with Sundays closed, offering a comprehensive schedule for customers to access their services.

However, an objective introduction must also address areas highlighted by customer feedback. Several customer reviews specifically concerning the parts department suggest significant concerns regarding staff professionalism and certain operational policies. One customer, identifying as an educated professional and business owner who purchases a substantial volume of parts annually, described the staff in the Parts Department as "very unprofessional" and encountered a "cockiest and rudest parts guy." This feedback points to potential issues with customer service, including a lack of apology or acknowledgement for employee behavior. Another recurring issue mentioned is the policy regarding core returns, specifically an "unwritten expiration rule" for cores that are several years old, which reportedly differs from other vendors. The customer also expressed frustration with the core money refund process, stating that refunds are issued via mailed check and take 7-10 days, a process described as "total BS" and not clearly communicated. This indicates a potential lack of transparency and efficiency in financial transactions related to parts. While a manager reportedly "rectified the problem" in one instance, the underlying issues of rudeness and policy inconsistencies appear to persist for some customers, leading to a declared intent by a high-volume buyer to seek parts elsewhere, including "GM online or nothing." This critical feedback suggests that while the physical resources and genuine parts inventory are strengths, customer interaction and certain business practices in the parts department may be areas needing improvement to ensure consistent professionalism and customer satisfaction. Another review, while generally positive about the overall dealership experience regarding a warranty repair, also alluded to "issues with service dept" initially, which were subsequently "made right" by the manager, suggesting that challenges in customer experience might not be isolated to the parts department but are addressed by management.

In terms of promotional information, Bob Brown Chevrolet as a whole often features various incentives and offers across its departments. For the auto parts store specifically, promotions could include discounts on genuine OEM parts, specials on common maintenance items (like oil filters or brake pads), or bundles for specific repairs. Being a dealership, they might also run promotions tied to service appointments, where parts discounts are offered. Customers are encouraged to contact Bob Brown Chevrolet Auto Parts directly via phone at (866) 891-3053 or +1 866-891-3053, or check their official website, to inquire about current inventory, specific part pricing, and any ongoing promotions or policies related to parts sales and core returns. Despite some of the negative feedback regarding customer service and specific policies, the core value proposition of providing genuine Chevrolet parts remains a significant draw for owners seeking reliable and compatible components for their vehicles.