ONE Collision

ONE Collision, located at 5252 State Rd 93 in Eau Claire, WI, operates within the Auto Repair Stations category, offering services related to collision repair and auto body work. While the aim of such establishments is to restore vehicles to their pre-accident condition and provide related services, a review of available customer feedback regarding ONE Collision presents a concerning picture that potential local users should carefully consider.

Information regarding the physical environment of ONE Collision is not provided in the available customer reviews. Therefore, an objective description of the facility's cleanliness, organization, or amenities cannot be offered. Potential customers may need to visit the location in person to assess the environment and determine if it meets their expectations.

The primary services offered by ONE Collision would typically include collision repair, which encompasses a range of tasks such as dent removal, body panel replacement, frame straightening, and repainting to match the original finish. Auto body shops also often work with insurance companies to manage claims related to accidents. However, one detailed customer review raises significant concerns about the accuracy of estimates and the final billing practices at ONE Collision. This review recounts an initial estimate of approximately $1,000 for a minor fender bender, which then allegedly ballooned to $2,700 upon completion of the work, without any prior communication or approval from the customer. This discrepancy, amounting to nearly three times the original estimate, is a serious point of contention. The customer further alleges that this practice may be illegal under Wisconsin state law, which reportedly requires a repair shop to obtain permission before charging more than 10% above the initial estimate. The review explicitly states that this permission was never sought or granted.

Another significant issue raised in the customer feedback is the lack of transparency and poor communication experienced throughout the repair process. The quoted repair time was reportedly around one week, but the actual duration extended to approximately two weeks. The customer claims to have had to actively pursue updates on the status of their vehicle, often facing unanswered calls and voicemails. This lack of proactive communication and the need for the customer to "chase them down for updates" indicates a potential deficiency in their customer service protocols.

Furthermore, the review mentions an additional oversight regarding a chip in the windshield, which was part of the insurance claim but was allegedly not repaired. The customer states that this issue was neither addressed nor explained by ONE Collision. This lack of attention to detail and failure to fulfill all aspects of the repair claim further contribute to the negative experience reported.

In contrast to this highly negative experience, the provided information also includes a positive review for a "body shop" at "Ken Vance," which is located in the same city (Eau Claire) but at a different address and with a different phone number. This positive review praises the "insane job" done on a 2011 RAV4, highlighting friendly service, a reasonable quote, and a great turnaround time. The reviewer specifically recommends Ken Vance over other body shops in the area that were hesitant to take on the work. It is crucial to note that this positive feedback is explicitly for "Ken Vance" and its body shop, and the reviewer even distinguishes it from other unnamed shops with negative experiences. This positive review should not be attributed to ONE Collision, as they appear to be separate entities based on the provided information (different names, addresses, and phone numbers).

Given the overwhelmingly negative experience detailed in the review specifically for ONE Collision, it is impossible to objectively identify positive features of their service based on this information. The issues raised concerning significant discrepancies between estimates and final bills, lack of communication, and potential legal violations regarding billing practices are serious concerns for any potential customer.

There is no information available regarding any promotional offers or discounts from ONE Collision. Auto repair stations sometimes offer specials on certain services or discounts for new customers, but no such information is provided in the context of the negative review. Potential customers would need to inquire directly with ONE Collision to ascertain if any promotions are currently available.

In conclusion, the available customer feedback for ONE Collision at 5252 State Rd 93 in Eau Claire, WI, paints a concerning picture. The detailed account of a drastically inflated bill without prior authorization, coupled with poor communication and an unaddressed aspect of the repair claim, should give potential local users significant pause. While the positive review for "Ken Vance" in the same city indicates that quality auto body work can be found in Eau Claire, it is essential to differentiate between the two businesses. Based solely on the provided reviews, potential customers may want to exercise extreme caution and consider alternative Auto Repair Stations in the Eau Claire area that have a more positive and transparent track record of customer service and billing practices.