NAPA Auto Parts

When you show up 20 minutes before closing (closes at 6 on a Friday)to see the lights shut off and employees sitting in there car waiting for 6:00 why wait we can’t be taken care of just leave. It sure leaves a bad taste in your mouth to ever return. Napa is who had the tools that was needed. People wonder why Amazon and online stores is the go to place over box stores. This is a prime example. I’d been fired if I did this bull at a business I worked for. You didn’t close a minute early.

Nov 17, 2023 · KJ H

Tried to buy some wire loom sold by the foot on their own NAPA website. Arrived to be told they don't sell by the foot, only by 50 foot boxes (evidently a certain manager at that locations personal policy). I even showed them the screen capture for curbside pickup to order it from the NAPA website. Sorry. We don't do that, our manager doesn't like to deal with it. The other NAPA (20 min drive away) sells the same product by the foot and is glad to do so. Rebuilding my 66 Chevy Truck and own 5 cars which I maintain myself. Spend a few hundred bucks in car parts and shop consumables very regularly. Evidently I'll be going to the other NAPA or continue to shop their competitors instead of this place. There wasn't a rating for zero stars.

Feb 19, 2022 · Mike Fry

Debbie (seen in company photo here) is absolutely amazing. She is technically knowledgeable, very efficient, and really amazing at customer service. You are lucky to have such a wonderful and dedicated employee. She is the reason I will come to NAPA Pickerington first when I need something

Oct 31, 2018 · Scott Turner

Wow!!! How service should be done!!! This place is awesome shout out to Damian for getting it right and fast. May cost a little more but well worth it. Parts are right and fit better. This is my new place for all my parts. Thanks to you all there.

Nov 11, 2021 · P A

Michelle made me feel very comfortable with my experience at the doctors office. The breathing exercises every hour really helped with the bruised or broken ribs I had. Thank You Very Much Michelle !!!

Jun 10, 2022 · Jeffrey Payne

Thank the staff for working through the battery situation I had today. Can’t ask for a better service.

May 10, 2025 · Don Shaffer

A friendly knowledgable staff, and great deals on consumables. even on bad days, these folks stay optimistic, and get you taken care of fast. I've been com ing here for 5+ years, and always try to make them my first stop, because usually, if i do, they are also the last one.

Oct 30, 2017 · Jeffrey Lang