Kirby's Auto & Truck Repair

Located at 875 Columbus Ave, Lebanon, OH 45036, USA, Kirby's Auto & Truck Repair is a distinguished "Auto Repair Station" that has earned a stellar reputation within the Lebanon community. With a focus on providing comprehensive and trustworthy automotive services for both cars and trucks, they are easily reachable at (513) 934-3999 or +1 513-934-3999 for all vehicle repair and maintenance needs.

The environment at Kirby's Auto & Truck Repair is characterized by its professionalism and a strong emphasis on customer trust. While specific details about the physical waiting area or bay cleanliness are not explicitly mentioned in the provided reviews, the overwhelming sentiment from customers suggests an organized and efficient operation. This is often indicative of a well-maintained workshop where technicians can work effectively. The business prides itself on a foundation of honesty and integrity, which permeates every interaction. Owners Glen and Jennifer Kirby are actively involved, fostering a "family dynamic and culture" that prioritizes both their team and their customers. This commitment to transparency and ethical practices creates an environment where customers feel confident in the services they receive. The phrase "clear, honest, & professional service" encapsulates their core values, making it evident that they prioritize building lasting relationships over quick sales.

As a full-service "Auto Repair Station," Kirby's Auto & Truck Repair offers an extensive range of maintenance and repair services for a wide variety of vehicles, encompassing both automobiles and trucks. Their capabilities include, but are not limited to:

• Comprehensive Diagnostics: This is a cornerstone of their service, highlighted by a customer who stated they were "able to diagnose what was going on with my car." They utilize advanced diagnostic tools to accurately pinpoint issues, preventing unnecessary repairs and ensuring effective solutions.
• Routine Maintenance: This includes essential services such as oil changes, filter replacements, fluid services, and tire services. Their "inspections for routine maintenance are as thorough and good as you’ll find anywhere," indicating a meticulous approach to preventative care.
• Brake Repair: They handle all aspects of brake service, including pad and rotor replacement, as well as addressing issues with ABS systems.
• Engine Repair and Performance Checks: From addressing "check engine light" issues to more complex engine repairs and even replacements, they possess the expertise to ensure optimal engine performance.
• Suspension and Steering Repair: This includes servicing shocks, struts, chassis, and steering components to ensure proper vehicle handling and ride comfort.
• Heating and Air Conditioning (HVAC) Repair: They offer a full range of diagnostics and repairs for vehicle heating and cooling systems, including those using the latest refrigerants like F1234-yf.
• Electrical System Diagnostics and Repair: Addressing issues with alternators, starters, power locks, windows, and other electrical components. They have the ability to reprogram modules.
• Exhaust System Repair: Services related to exhaust repair, replacement, and muffler/tailpipe issues.
• Transmission Service: Including repair, overhaul, maintenance, and fluid changes for transmissions.
• Welding Services: A unique offering, as noted by a customer's review that mentions fabricating and welding custom metal to repair a rusted unibody, demonstrating specialized capabilities beyond typical auto repair shops.
• Pre-Purchase and Safety Inspections: Their thorough and objective inspection services help customers make informed decisions, whether for purchasing a used vehicle or deciding whether to repair a problematic one.

This wide array of services, from basic maintenance to complex repairs and specialized welding, positions Kirby's Auto & Truck Repair as a versatile and reliable solution for nearly any automotive need in the Lebanon area.

Kirby's Auto & Truck Repair distinguishes itself through several key features that consistently lead to positive customer experiences:

• Unwavering Honesty and Integrity: This is arguably their most praised attribute. Customers repeatedly highlight their honesty, whether in recommending against a repair for a failing vehicle or providing transparent assessments. The phrase "totally confident that Kirby's Auto & Truck Repair is the best option in town!" speaks volumes about the trust they inspire.
• Thorough and Objective Inspections: Their inspection process is noted as being "thorough and objective," providing detailed reports with photos and explanations. This empowers customers to make informed decisions about immediate repairs versus future maintenance planning.
• Professional and Polite Staff: Customers consistently describe the team as "extremely polite, nice, and professional." This friendly and respectful interaction significantly enhances the customer experience, making visits less stressful.
• Excellent Workmanship: Reviews consistently commend the "excellent work" performed by their mechanics. This translates into effective repairs that keep vehicles running optimally and safely.
• Efficient Turnaround Time: While specific times are not always detailed, the mention of their ability to quickly diagnose and offer solutions, along with general high ratings for punctuality, suggests a commitment to timely service.
• Customer-Centric Approach: They prioritize understanding "each customer's unique repair needs" and providing "expert advice" to help customers make choices that fit their budget. They explicitly state they want to keep customers in their "loyal customer family."
• Community Involvement: Beyond car repair, they contribute to the community through initiatives like scholarships for young mechanics and hosting public events, further solidifying their positive image.

Kirby's Auto & Truck Repair understands the importance of providing value to its customers, and as such, they actively offer various promotions to help manage auto repair costs. While specific, real-time promotional details are best confirmed by contacting them directly or visiting their official website, common promotional strategies they employ include:

• Monthly Service Specials: They regularly feature "great money saving specials" that are updated each month. These often include discounts on preventative maintenance services, such as a "$10.00 OFF Any Preventative Maintenance Service." This encourages customers to stay proactive with their vehicle's health.
• Transparent Pricing: Although not a traditional promotion, their commitment to providing honest and competitive pricing, and avoiding "excessive add-on's," acts as a strong draw for cost-conscious customers.
• Educational Content: Their "Specials" section on their website is often designed to "provide you with the information you can use as you maintain and repair your vehicle for a longer, healthier life." This value-added content serves as a form of promotion by empowering customers with knowledge.
• Commitment to Long-Term Savings: They emphasize that their thorough diagnostics and focus on essential repairs ultimately help customers "keep car repair costs down" in the long run by preventing more extensive and expensive issues.

For Lebanon residents seeking a reliable, honest, and professional auto and truck repair experience, Kirby's Auto & Truck Repair comes highly recommended. Their dedication to quality work, customer satisfaction, and fair practices makes them a standout choice. To inquire about current specials or to schedule an appointment, customers can call them at (513) 934-3999 or visit their location at 875 Columbus Ave.