Lebanon Ford Service Center

Lebanon Ford Service Center, situated at 770 Columbus Ave, Lebanon, OH 45036, USA, functions as a comprehensive Ford dealership that includes a dedicated and highly acclaimed "Auto Repair Station." This establishment is renowned not only for its extensive selection of new and pre-owned Ford vehicles but also for its superior automotive maintenance and repair services. With a strong emphasis on customer satisfaction, efficiency, and cutting-edge service options like mobile repairs, Lebanon Ford has established itself as a premier destination for Ford owners and prospective buyers in Lebanon, Ohio, and the surrounding regions.

As a modern Ford dealership, Lebanon Ford offers a professional and welcoming environment designed to cater to both sales and service clientele. The facility likely features a spacious showroom for new vehicles, comfortable customer lounges with amenities like Wi-Fi and refreshments, and state-of-the-art service bays equipped with specialized tools and technology for Ford vehicles. Their commitment to customer experience extends beyond the physical space, reaching into the very core of their operational model.

Customer testimonials frequently highlight the exceptional service from start to finish, from the sales process to ongoing vehicle maintenance. The staff, including sales representatives like Tanner and service advisors like Kyle and Mike, are consistently praised for their professionalism, helpfulness, and proactive approach. Key aspects of their customer experience include:

• Effortless Sales Process: Customers commend the ease of buying a car, with options for online paperwork, flexible test drives (even extended weekend test drives), and a "zero high pressure" sales environment for add-ons.
• Proactive and Detailed Communication: Service staff are noted for keeping customers informed about repair needs and progress.
• Punctuality and Efficiency: Services are described as "quick," "on time," and "detailed," ensuring minimal inconvenience for the customer.
• Genuine Care: The team "showed they cared" about getting the vehicle road-worthy, even handling unexpected complex issues with dedication.

Lebanon Ford's typical operating hours for the service center are generally Monday through Friday, 7:00 AM to 6:00 PM, and Saturday from 8:00 AM to 3:00 PM, closed on Sundays, providing flexible scheduling options.

As a full-service "Auto Repair Station" within a Ford dealership, Lebanon Ford Service Center provides an extensive array of maintenance and repair services specifically tailored for Ford vehicles, utilizing genuine Ford parts and certified technicians. Their offerings extend beyond routine checks to complex diagnostics and innovative mobile service solutions:

• Routine Maintenance: This includes essential services such as oil changes (including diesel oil service), tire rotations, multi-point inspections, fluid checks, and filter replacements, all designed to maintain vehicle performance and longevity.
• Mobile Service: A standout feature, as highlighted by multiple customer experiences. Lebanon Ford offers mobile service where technicians come to the customer's work or home to perform specific repairs, including recall completions and battery replacements. This unparalleled convenience minimizes disruption to the customer's daily schedule.
• Recall Repairs: They efficiently address and complete manufacturer recalls, ensuring vehicle safety and compliance, even proactively addressing them during other service visits (e.g., "addressed a clock spring recall while they had the truck").
• Battery Testing and Replacement: Prompt and convenient service for vehicle battery issues, including on-site replacement via mobile service.
• Brake Service: Comprehensive inspection, diagnosis, and repair of braking systems to ensure optimal safety.
• Tire Services: Sales, mounting, balancing, rotation, and alignment services.
• Advanced Diagnostics: Utilizing specialized Ford diagnostic equipment to accurately identify and resolve complex issues, from engine problems to electrical system malfunctions (e.g., squirrels damaging battery wiring harness).
• Major Repairs: Capable of handling extensive repairs to engines, transmissions, and other critical vehicle systems, as demonstrated by the complex repair of a damaged wiring harness.
• Genuine Ford Parts: Exclusive use of Original Equipment Manufacturer (OEM) parts ensures optimal fit, performance, and compatibility, maintaining the vehicle's integrity and warranty.
• Pre-Delivery Inspections: Ensuring new and used vehicles meet high standards before sale, including addressing any open recalls.

Lebanon Ford Service Center's strengths are clearly articulated through its positive customer feedback and service model:

• Exceptional Customer Service Across Departments: From sales to service, the team is consistently praised for being friendly, helpful, and going the extra mile to ensure customer satisfaction. This holistic positive experience is a major differentiator.
• Innovative Mobile Service: The provision of on-site mobile service for repairs like recalls and battery replacement is a significant convenience and a competitive advantage, demonstrating their commitment to customer convenience.
• Highly Skilled and Certified Technicians: The mechanics are not only capable of routine maintenance but also complex diagnostics and repairs, even when unexpected issues arise (like the squirrel nest in the wiring). Their ability to "work magic" speaks to their expertise.
• Efficiency and Timeliness: Services are described as "quick, detailed, and on time," minimizing vehicle downtime and ensuring customers can get back on the road promptly.
• Transparency and No-Pressure Sales: The absence of "high pressure sales for all the add-ons" during the vehicle purchase process, coupled with clear communication, builds trust and a positive long-term relationship.
• Comprehensive Vehicle Care: By combining sales, financing, and a full-service repair center under one roof, they offer a seamless and convenient experience for all stages of vehicle ownership.
• Proactive Problem Solving: Their team actively identifies and addresses issues like recalls and even unexpected animal damage, showcasing a proactive approach to vehicle health.

Lebanon Ford Service Center's most compelling promotional material comes directly from the highly positive experiences of its customers. While specific seasonal or limited-time promotional offers are not detailed, their long-term commitment to customer value is evident:

• Online Presence and Scheduling: They likely promote online tools for Browse inventory, scheduling test drives, and booking service appointments for convenience.
• Ford Service Specials: Dealerships typically offer ongoing service specials for oil changes, brake service, tire rotations, and other common maintenance items, which would be advertised on their website.
• Financing Options: Promoting competitive financing rates and lease deals for new and used vehicles.

The provided customer testimonials are a powerful testament to their service quality:

• "Aside from the superior service from Lebanon Ford’s service department, my entire experience was amazing... The day I was signing I realized there was an open recall…they scheduled a mobile service that came to my work and completed the recall. At that time I had them check the battery. It needed replaced. They scheduled another mobile service to come out and take care of it. Hands down the BEST service I’ve experienced. They were quick, detailed, and on time. I would highly recommend Lebanon Ford for any car buying needs!!" This extensive review highlights the seamless integration of sales and service, the unparalleled convenience of mobile repairs, and the exceptional efficiency and attention to detail.
• "Kyle worked my truck in for a diesel oil service before having to go out of town. Upon arrival, found squirrels had teamed up, built a nest in the past few days, on the battery wiring harness leading to more work needing to be done for the truck to be road worthy. Kyle and Mike worked magic and not only did the oil change, but made a full repair on the harness and even addressed a clock spring recall while they had the truck. Picked up truck the following morning and was on the road. The service team showed they cared and service was top notch! Definitely will go back." This review showcases their ability to handle complex, unexpected issues, their dedication to getting the vehicle ready quickly, and the proactive addressing of recalls, all contributing to "top notch" service and guaranteed repeat business.

In conclusion, Lebanon Ford Service Center stands as an exemplary "Auto Repair Station" and a full-service Ford dealership in Lebanon, OH. Its commitment to an outstanding customer experience, coupled with highly skilled technicians, innovative mobile service options, and a genuine concern for vehicle well-being, makes it an excellent choice for anyone seeking reliable and comprehensive care for their Ford vehicle.