Honda Factory Parts

For Honda vehicle owners seeking replacement components, Honda Factory Parts is an entity located at 325 NJ-73 Ste C, Marlton, NJ 08053, USA. This business falls under the general platform category of Auto Repair Stations in the sense that it provides essential "goods for sale" (auto parts) that are crucial for vehicle maintenance, repair, and overall functionality. Unlike a traditional repair shop, its primary function appears to be the distribution of genuine Honda parts, catering to both professional repair facilities and individual consumers who undertake their own vehicle maintenance or enhancements.

Given its address at "325 NJ-73 Ste C," Honda Factory Parts is likely situated within a commercial complex or a strip mall in Marlton, NJ. This type of location typically offers reasonable accessibility for customers via major roads. As a specialized parts provider, the physical environment would primarily consist of a warehouse or storage area for inventory, a dispatch or fulfillment zone for processing orders, and potentially a customer service counter for local pickups or inquiries. Unlike a full-service auto repair station with multiple bays and lifts, the operational focus here would be on efficient inventory management and order fulfillment. While specific details about the interior's aesthetics are not provided, it's reasonable to expect a functional setup designed for the logistical handling of automotive parts. The "Ste C" designation implies it is one unit within a larger building, which might require clear signage for easy identification.

Honda Factory Parts primarily focuses on the provision of genuine Honda OEM (Original Equipment Manufacturer) parts. This means they stock and sell components that are identical to those originally installed in Honda vehicles during manufacturing. This specialization is crucial for maintaining the integrity, performance, and warranty of Honda vehicles. Their core offering includes:

• Genuine Honda Parts: A wide array of parts specifically designed for Honda cars, trucks, and SUVs. This typically includes components for various systems like the engine, transmission, brakes, suspension, electrical system, and exhaust.
• Honda Accessories: Offering authentic Honda accessories that are designed to fit perfectly and enhance the vehicle's functionality or aesthetics. The reviews specifically mention "splash guards," indicating their inventory includes commonly sought-after accessories.
• Replacement Components: From common wear-and-tear items like filters (oil, air, cabin) and spark plugs to more complex components required for repairs, they aim to supply the exact Honda-specific parts needed.

While they sell parts, the provided information does not indicate that they offer installation or mechanical repair services. Their primary "service" is the distribution and supply of these specific automotive goods, which is vital for any subsequent repair or maintenance work, whether performed by a professional mechanic or a do-it-yourself enthusiast. Their focus on "factory parts" implies a commitment to providing components that meet Honda's stringent quality and fitment standards.

The customer reviews for Honda Factory Parts highlight significant concerns regarding product accuracy, packaging, and particularly customer service and problem resolution.

• Product Accuracy and Fitment Issues: A major concern raised by customers is receiving "parts that were not formed correctly" and showing an "obvious difference" when compared to correct parts. Despite photographic evidence, the company reportedly "refused to acknowledge what they sent was wrong." This suggests a potential issue with their internal quality control or inventory management regarding part accuracy, or a lack of willingness to admit errors. The specific example of splash guards with a "big gap" after installation, even with "pre drilled holes," directly contradicts the expectation of factory parts providing a perfect fit.
• Substandard Packaging: One review explicitly states that a part was "inadequately packed," leading to it "being damaged during transit." This points to a deficiency in their shipping and handling procedures, which can result in customers receiving unusable products.
• Challenging Customer Service and Problem Resolution: This is a critically negative feature repeatedly emphasized by customers. They report that the company "will never admit they made a mistake," forcing customers to "pay the freight both ways if you want to return the incorrect parts." Furthermore, when presented with proof of improper fitment, the response was to blame the customer's installation ("you didn't install them correctly"). The lack of follow-up on "the problem they created" and the direct mention of "Kyrsten for not helping at all!" paint a picture of highly unhelpful and unresponsive customer support when issues arise. This suggests a significant deficiency in their post-sale support and commitment to customer satisfaction.
• Lack of Accountability: The unwillingness to acknowledge errors, even with clear evidence, and the shifting of blame to the customer, indicates a profound lack of accountability. This can be extremely frustrating for customers seeking resolution for incorrect or damaged orders.

In summary, while the business aims to provide genuine Honda parts, the documented customer experiences highlight substantial issues with the accuracy of parts supplied, the quality of packaging, and a highly unsatisfactory approach to customer service and problem resolution.

Given the extremely critical nature of the provided customer reviews, there is no positive promotional information available for Honda Factory Parts from this dataset. Typically, auto parts stores, especially those dealing in OEM components, would promote:

• Authenticity Guarantee: Emphasizing that they sell genuine, manufacturer-approved parts.
• Extensive Inventory: Highlighting the wide range of parts available for various models.
• Competitive Pricing: Offering competitive prices on OEM parts.
• Fast Shipping: As is standard for online parts retailers.
• Expert Support: Providing knowledgeable staff to assist in finding the correct parts.
• Customer Satisfaction Guarantees: Offering clear return policies and commitment to resolving issues.

However, based on the customer feedback, it appears that several of these typical promotional claims related to product quality, shipping, and customer service are not consistently met. For any inquiries or to assess their current offerings, potential customers would need to contact them directly at (856) 663-2800 or +1 856-663-2800. However, considering the strong negative feedback, prospective buyers are strongly advised to exercise caution and carefully review their return policies and customer service reputation before making a purchase. The reviews explicitly state, "If you don't want to waste your money and time, buy it somewhere else" and "I strongly recommend you avoid this company completely."