Burns Collision Center

Burns Collision Center, situated at 500 Rte 70 W Suite A, Marlton, NJ 08053, USA, is a highly respected and established "Auto Repair Station" that specializes in auto body and collision repair services. You can contact them at (856) 983-3311 or +1 856-983-3311. With a history spanning decades, Burns Collision Center has built a strong reputation for its quality workmanship, efficient processes, and exceptional customer service, making it a go-to choice for drivers in Marlton and the surrounding areas needing post-accident vehicle restoration.

As a leading collision repair facility, Burns Collision Center in Marlton is equipped with state-of-the-art technology and a professional environment designed to handle vehicles that have sustained damage, ranging from minor dents to major collision impacts. The facility likely features:

• Multiple Repair Bays: Ample space to work on numerous vehicles simultaneously, ensuring efficient workflow.

• Advanced Diagnostic Tools: Equipment for precise frame measuring, alignment, and identification of hidden damage.

• Paint Booths: Climate-controlled paint booths to ensure a factory-quality finish for paint repairs and complete repaints.

• Comfortable Customer Area: A clean and welcoming reception area where customers can discuss their repair needs, obtain estimates, and manage insurance claims. Given the emphasis on customer service, this area is likely designed for comfort and clear communication.

• Secure Vehicle Storage: A secure area for damaged vehicles and those awaiting parts or completion of repairs.

The overall environment is geared towards precision, safety, and efficiency, reflecting their commitment to restoring vehicles to their pre-accident condition.

Burns Collision Center, as a specialized "Auto Repair Station" in the collision sector, offers a wide range of services focused on restoring vehicles after accidents or damage. Their offerings include:

• Collision Repair: This is their primary service, encompassing the full spectrum of repairs needed after a collision. This includes structural repair (frame straightening), body panel replacement or repair, and alignment.

• Dent Removal & Repair: From minor door dings to more significant dents, they employ various techniques to restore the vehicle's body panels.

• Automotive Painting & Refinishing: Utilizing advanced color-matching technology and high-quality paints, they provide seamless paint repairs and complete vehicle repaints to match the original factory finish. This includes clear coat application for durability and shine.

• Bumper Repair & Replacement: Handling all types of bumper damage, whether it requires repair, repainting, or complete replacement of the bumper assembly.

• Hail Damage Repair: Specialized techniques for repairing damage caused by hail, often involving paintless dent repair (PDR) or conventional methods depending on the severity.

• Glass Replacement: Repair or replacement of windshields, side windows, and rear glass damaged in collisions or other incidents.

• Structural & Frame Straightening: Using sophisticated equipment to restore a vehicle's frame to its original factory specifications, critical for safety and proper alignment.

• Detailing Services: Often, vehicles undergoing collision repair receive a thorough cleaning and detailing upon completion.

• Assistance with Insurance Claims: A crucial service where their staff works directly with insurance companies, handling estimates, approvals, and paperwork to streamline the repair process for the customer.

• Rental Car Assistance: Helping customers arrange for rental vehicles while their car is being repaired, reducing inconvenience.

Burns Collision Center's success and high customer satisfaction can be attributed to several key features:

• Longevity & Reputation: Having been in business for decades (as evidenced by a customer using them for "27 years"), they have built a solid and trustworthy reputation within the community for consistent quality.

• Exceptional Customer Service: This is a recurring highlight in reviews. Staff are described as "courteous, efficient, and effective," "friendly," and willing to "go the extra mile." This personalized approach makes the often stressful experience of collision repair more pleasant for customers.

• Efficient and Timely Repairs: Customers praise their ability to complete repairs "in a timely manner" and have vehicles "ready for me on time." This efficiency is crucial for minimizing vehicle downtime.

• Quality Workmanship: While reviews specifically mention process and service, the long-term customer loyalty implies a consistent delivery of high-quality repairs that restore vehicles effectively. The smooth process from start to finish indicates professional execution of repairs.

• Streamlined Process for Insurance Claims: Their ability to manage the complexities of insurance claims and keep customers informed (as highlighted by Michael Simons' communication) significantly reduces customer burden.

• Skilled Staff: The positive outcomes of complex repairs like bumper replacements suggest a team of skilled technicians and helpful customer service representatives.

While specific ongoing promotional offers are not detailed in the provided information, the core "promotional" aspect of Burns Collision Center lies in its consistent delivery of high-quality service and excellent customer care, which generates strong word-of-mouth recommendations and repeat business. Their decades-long presence and positive customer testimonials serve as a powerful form of promotion in themselves. For any specific deals or financing options, it is always best to contact them directly.

The customer reviews for Burns Collision Center are overwhelmingly positive and speak volumes about their operational excellence:

• One long-standing customer, having used them "three or four times over the last 27 years," praises their consistency: "They are always courteous, efficient, and effective. More than just courteous, the staff there is friendly and always goes the extra mile to make your experience pleasant and to help with all the little things. This is what a repair shop should be." This review emphasizes their enduring quality and customer-centric approach.

• Another customer detailed a recent experience with a Genesis bumper replacement, stating it was "great from the start of the process to pick up." Michael Simons was specifically commended for "great communication knowing I had to come from a few hours away" and ensuring the "replacement was done in a timely manner and Michael had the car ready for me on time on pick up day. Very smooth process from start to finish. Would definitely recommend Burns Collision!" This highlights their ability to manage customer expectations, communicate effectively, and deliver on time, even for customers traveling a distance.

These reviews collectively paint a picture of Burns Collision Center as a highly reliable, customer-focused, and efficient auto body and collision repair facility in Marlton, NJ. Their consistent positive performance over a long period makes them a strong recommendation for anyone needing post-accident vehicle restoration.