HD Audio

Got a subwoofer and amp installed in my 21 Mazda 3. Everything works and sounds great. Did a great job installing everything and got it done fast. Prices are great as well. This is my second time coming here and will sure be back! Thank you!

Feb 17, 2025 · LordJake21

5 stars isn't enough... CLEAN wire and loom work, professional install appearance and a vast range of Quality products. Attention to detail at HD audio is, by far, the best you can get! Not only in Portage county, but the surrounding counties as well. Hands down THE BEST audio shop you'll find, buy from and experience. I've been coming to HD for 10+ years and the level of customer service, knowledge on all products, matching all the right components to get the best sound/visual as possible for the customer is UNMATCHED. Family owned and operated business with community respect isn't something we get much of anymore, but this place has it. Treating everyone and each install as if it was their own is a true value. Thanks guys!

Nov 13, 2024 · Ricky Craft

Based on other reviews, I think my experience was kind of an outlier but it was horrific nonetheless. First he couldn't install it because he ordered a part for a completely different car, then when I came back during the time he told me worked best, nobody was there or had tried to reach out to me. The third time I went in he said my battery wasn't going to allow the new radio to work (this wasn't true at all). I spent almost 300 dollars on a very nice battery to support the radio and when I went back I just gave up when he found another issue and I asked for the parts and went somewhere else which did it in less than an hour no problems. Even after my horrible experience though, he never apologized or showed any guilt, told me a car had priority over mine after I'd been waiting for 2 weeks because they were getting a more expensive install. I wish I still had the picture of the mess of a wiring harness he handed me compared to what it should've looked like, it was laughable. I was recommended this place and I can confirm that you're almost guaranteed better results anywhere else because he also overcharges for his parts, he said 40 for a part that I later found out was 20. Utterly ridiculous that what took him weeks was done in less than 2 hours and there was never financial compensation for the labor that he had messed up in the first place. I rarely review places but this was such a standout experience I feel people really need to be aware that he will essentially entrap you and keep screwing things up until you take it elsewhere in my experience. Overall I'd say go somewhere far, far away from this dump.

Jan 31, 2025 · aeden smith

2023 Toyota GR Corolla, terrible factory audio. 1st time to HD Audio in Kent, Erick and Seth friendly. Agreed on a new amp and new digital processor to boost the volume in the rear speakers. $100 down payment. Parts came in, problems started. Turns out the GR Corolla has pretty much everything (audio and auto functions) routed thru the factory amp. When HD Audio tried to bypass, major fritz up. Dash warnings and the power steering went out. They brought in an auto electrician, and he could not figure out what to do. Erick suggested I'd have to take it into the dealership to diagnose. Not good, but also I clearly had aftermarket electrical work done and I was afraid that voided the warranty, so I felt terrible, but also figured something was fried and it was gonna cost a ton. Turns out the dealer had to disconnect all the LIN (local network) modules from the CAN (controller network). Basically unplug every electrical module, test it, replug it, reboot. Luckily nothing was fried, and surprising, it was "only" $450 labor. Went back to HD Audio, talked to Seth. He took a pic of the bill and said he would pass it on to Erick. Didn't hear anything. Called him 2x, no response. So basically I am out $100 down payment, $450 dealership bill that I didn't cause, and still a crappy audio - and now I have no volume control for the rear speakers. Not good business Erick. I know you invested labor, but you also fritzed up my car. Then ghosted me. Part of a business and part of customer service is doing what is right, and sticking me with the bill when HD Audio screwed something up.... not cool. So here you go. Bad review, and continued bad word of mouth. Do better Erick. Mike O'

Oct 26, 2024 · Mike O'Connell

the owner is an awesome guy. He has patience and walked me through an issue I was having with my remote start. He took time to show me the research and ensured that I was educated on my new remote start system

Dec 06, 2024 · A.D. Dickerson

Great service. Had a tricky install. They did great job! Very professional and knowledgeable. Excellent choice to have your audio done. I was having problems with the sound on my old Ford radio. They helped me with new stero advice. Now I have great sound system at reasonable price. Thanks Eric and great crew!

Apr 25, 2025 · Harry Deacon

Eric was super knowledgeable and friendly. Instal was professional and fast. He beat a lot of other competitors pricing. I would highly recommend.

May 13, 2025 · chad prater