Service - Klaben CJDR

The "Service" department at Klaben CJDR (Chrysler, Jeep, Dodge, Ram) functions as a dedicated, factory-authorized "Auto Repair Station" located in Kent, Ohio. This service center is an integral part of the larger Klaben family of dealerships, renowned for providing specialized care for vehicles manufactured by Chrysler, Jeep, Dodge, and Ram. Their mission is to ensure that these specific brands of vehicles receive maintenance and repairs that adhere to the highest manufacturer standards, thereby preserving their performance, safety, and longevity. They serve not only customers who purchased their vehicles from Klaben but also any owner of a Chrysler, Jeep, Dodge, or Ram vehicle in the wider Kent and surrounding Northeast Ohio area.

The environment at Klaben CJDR's Service department is designed with both technical excellence and customer comfort in mind. Recognizing that vehicle service can sometimes require waiting, the facility strives to create a welcoming and convenient atmosphere:

• Comfortable Waiting Area: Customers can relax in a dedicated lounge area, typically equipped with a TV and complimentary Wi-Fi, allowing them to work or unwind while their vehicle is being serviced. Phone chargers may also be available, adding to the convenience.
• Professional and Clean Workshop: The service bays are maintained to a high standard of cleanliness and organization, reflecting the precision and care taken by the technicians.
• State-of-the-Art Equipment: The service center is equipped with the latest diagnostic tools and repair equipment specifically approved and recommended by Chrysler, Jeep, Dodge, and Ram. This ensures that even the most complex modern vehicle systems can be accurately diagnosed and repaired.
• Knowledgeable Service Advisors: The front-line staff, including service advisors like Joe Hilliard, Elizabeth Curry, and Ridge Hancock, are frequently praised in customer reviews for being friendly, knowledgeable, and providing excellent communication throughout the service process. They are adept at explaining complex repairs in an understandable manner and keeping customers informed about their vehicle's status, often with video updates of the service performed.
• Customer Convenience Features: Klaben CJDR understands the demands of its customers' schedules. They offer convenient evening and Saturday hours for service and parts, allowing flexibility for those with busy weekdays. Additionally, they provide a drive-in drop-off service for ease of vehicle submission.

The overall environment is one that prioritizes efficiency, transparency, and a positive customer experience.

Klaben CJDR's Service department offers a comprehensive suite of services tailored specifically for Chrysler, Jeep, Dodge, and Ram vehicles. Their team consists of factory-trained and certified technicians who receive regular training to stay abreast of the latest automotive technologies and repair procedures from the manufacturers. This specialized expertise ensures that repairs are performed correctly the first time, using the proper tools and techniques.

Their extensive service offerings include:

• Routine Maintenance: All manufacturer-recommended scheduled maintenance services, such as oil changes (conventional, semi-synthetic, full synthetic), tire rotations, fluid flushes (coolant, brake, power steering, transmission), and filter replacements (cabin air, engine air, oil filters).
• Brake Service & Repair: Comprehensive brake system inspections, diagnostics, and repairs, including brake pad and rotor replacement, caliper service, and brake fluid flushes, critical for vehicle safety.
• Tire Sales & Service: Offering a wide selection of new tires from various brands (e.g., Bridgestone, Goodyear, Cooper, Michelin, BFGoodrich, Continental, Hankook, Firestone, Pirelli, Yokohama, Toyo, Nitto). Services include tire installation, wheel balancing, flat tire repair, and wheel alignment (2-wheel and 4-wheel).
• Engine Diagnostics & Repair: Utilizing advanced diagnostic tools to pinpoint issues indicated by warning lights (e.g., Check Engine Light) and performing necessary engine repairs and tune-ups.
• Transmission Service & Repair: From fluid changes and flushes to more complex transmission diagnostics and repairs.
• Steering & Suspension System Repair: Addressing issues with shocks, struts, ball joints, tie rods, and other components to ensure proper handling, ride comfort, and stability.
• Battery Testing & Replacement: Ensuring vehicle starting reliability and electrical system health.
• Heating, Ventilation, and Air Conditioning (HVAC) Service: Diagnostics and repair of climate control systems.
• Exhaust System Repair: Addressing issues with mufflers, catalytic converters, and other exhaust components.
• Genuine Mopar Parts: As an authorized dealership service center, they primarily use genuine Mopar OEM parts for all repairs. These parts are specifically designed and tested by the manufacturer for optimal fit, performance, and durability for Chrysler, Jeep, Dodge, and Ram vehicles.
• Collision Repairs: While primarily a service center, Klaben also has an Auto Body Shop that offers collision repairs, with factory-trained and certified technicians using the latest technology to restore vehicles to pre-accident condition, working as a liaison with insurance companies.

Key features that set Klaben CJDR's Service department apart are its OEM authorization, highly skilled personnel, and strong commitment to customer satisfaction:

• Factory-Trained and Certified Technicians: This is a paramount feature, ensuring that technicians have specific, up-to-date knowledge of Chrysler, Jeep, Dodge, and Ram vehicles, using manufacturer-approved procedures and tools. Many are also ASE and I-CAR certified.
• Use of Genuine Mopar Parts: This guarantees that all replacement components meet the strict quality and performance standards set by the vehicle manufacturer, protecting vehicle integrity and warranty.
• Transparent Communication: Customers consistently praise the service advisors for their clear explanations, honesty, and consistent updates on vehicle status, often including video inspections. This builds significant trust.
• Convenient Scheduling: The ability to schedule appointments online and the provision of Saturday hours offer considerable flexibility for customers.
• Comfortable Amenities: The inviting waiting area with Wi-Fi and other comforts enhances the customer experience, making service visits less of a chore.
• AAA Approved Auto Repair Facility: Klaben Ford Lincoln, part of the Klaben Auto Group, is an AAA Approved Auto Repair Facility, which often extends trust to other Klaben service departments like CJDR, indicating adherence to high standards of service and customer satisfaction. AAA members may receive discounts on labor and parts.
• Customer-Centric Approach: Reviews frequently highlight the staff's dedication to solving problems efficiently and ensuring customer satisfaction, even when faced with complex issues.

Regarding promotional information, Klaben CJDR's Service department regularly offers a variety of specials and coupons to provide value to its customers. These promotions are designed to make routine maintenance and necessary repairs more affordable. Common promotional categories include:

• Oil Change Specials: Discounts on various types of oil changes, often bundled with tire rotations or multi-point inspections.
• Brake Service Specials: Coupons for brake pad replacement, brake inspections, or comprehensive brake service packages.
• Tire Rebates and Discounts: Offers on purchasing sets of new tires from various brands, often including manufacturer rebates by mail or bonus loyalty points.
• Alignment Specials: Reduced pricing on 4-wheel alignments, crucial for tire longevity and vehicle handling.
• Fluid Flush Discounts: Savings on coolant, brake, or power steering fluid flushes.
• General Service Coupons: Discounts on specific service spending thresholds (e.g., "$50 Off When You Spend $300 in Service").
• Seasonal Maintenance Offers: Promotions tailored to preparing vehicles for specific seasons, such as winter or summer driving conditions.
• Detailing Service Specials: Discounts on comprehensive vehicle detailing.

These service specials are frequently updated and can typically be found on the Klaben CJDR website's "Service Specials" section. Customers are encouraged to check the website or contact the service department directly to inquire about current offers and terms, as promotions usually have expiration dates and cannot be combined with other discounts. The combination of expert, brand-specific service and attractive promotional offers positions Klaben CJDR as a reliable and cost-effective choice for local Chrysler, Jeep, Dodge, and Ram owners.