Great Lakes Hyundai of Columbus Service Center

Don’t expect to get out of here fast. They schedule almost hr long employee meetings during main work hrs and overall service is slow and most interactions are with uninterested employees. However - DO expect sales people to come down to the service area and try to get service customers to come up to the showroom (I can’t say I wasn’t tempted to go. I’ve been sitting here so long for an oil change, I might be able to leave earlier if I bought a new car). Employee meeting was followed by employee lunch…all the customers can just wait. I had it a 2-star. Employee lunch really knocks service down to 1.

Sep 18, 2024 · Richard

This place deserves negative stars. I took my vehicle to Great Lakes Hyundai of Columbus in October for a diagnosis and repair. After weeks without my car, I paid $2,307.35 on 11/27 for repairs that were supposed to fix the issues I originally brought it in for. However, after picking up my car, it was immediately clear that the exact same symptoms persisted. If they had properly test-driven the vehicle after their repairs, they would have known right away that their diagnosis was wrong. Now they’re telling me that the real issue is the catalytic converter and want to charge me $2,300 more (even after a supposed $600 'discount'). This means they misdiagnosed my car, charged me thousands for unnecessary repairs that weren't related to the issues I took it in for, and now expect me to pay for the real issue twice. I haven’t had my car since October, aside from a brief period before I had to bring it right back because it wasn’t fixed. I don’t have another car to use for work and daily responsibilities, making this entire situation even more difficult. This dealership needs to take accountability for their faulty diagnosis and make this right by fixing my car properly at no additional cost. Customers shouldn’t have to pay twice for a single issue just because the service department failed to diagnose it correctly the first time. I hope this review gets the attention of both management and potential customers because situations like this should not happen. I trusted this dealership to fix my car, and instead, I’ve been left without transportation and out thousands of dollars. To anyone considering service here: think twice.

Jan 31, 2025 · Delora

I had an outstanding experience purchasing my new car at Great Lakes Hyundai, and I couldn't be happier with the service I received. Zach Dials was the person I worked with, and he was exceptional throughout the entire process. From the moment I walked in, Zach was friendly, knowledgeable, and genuinely cared about finding the perfect car for me. He took the time to understand my needs, answered all my questions, and made sure I felt comfortable with my decision. Zach's professionalism and attention to detail really stood out. He walked me through every step of the purchase, ensuring I understood all the options and never pressured me into anything. His honesty and transparency were refreshing, and I truly felt like he had my best interests in mind. The whole process was smooth and stress-free, thanks to Zach's expertise and the excellent team at Great Lakes Hyundai. I highly recommend Zach Dials and Great Lakes Hyundai to anyone in the market for a new car. Thank you, Zach, for making this such a positive experience!

Aug 29, 2024 · Amirreza Sabzian

Mohammad Emran was great and made the process very easy. Would buy here again!

Nov 17, 2024 · AJ Taylor

Worst place to get servicing, 1 star is too much. I gave my car for servicing at 4:30PM and I was asked to wait for 1 hour. After 2 hours at 6:30PM they came to say sorry we cudn’t service your car every one already left for the day and we close at 6:30. They didn’t have manager number to call and complain about the issue . No professional behavior and work ethics.

Nov 29, 2024 · anand ullagaddi

Took car in to service for recall work at our 9:30 am appointment. We all agreed that 2:30pm same day was reasonable for completion. No contact at all by 2:30pm- so I called. Here, I received no respect, no common courtesy, no professionalism, no concern, no desire to help in any way, and service writer did not volunteer information about current status or completion time. Yes, it was like pulling teeth and offending someone to discuss the matter of completion time and other concerns. Rather, I received a grudging response of "We need more time". Never did get, even after asking, any estimates about a completion timeframe...must have been too much to ask for. It felt like "How can I get this unreasonable person, who wants to communicate, off the phone so I can continue scrolling on my phone. Yes, I called the dealership on 4 separate occasions, from 5-5:35 to talk to someone in service leaving messages...never was able to get anyone to answer the phone in service. If all of that wasn't enough for a unpleasant experience, I finally received a call at 5:55pm to find out they called a previous owner of the vehicle at ~ 4:25pm to notify of completion. I gave my number and address to the service writer when checking in the vehicle. Folks being an employer myself, I understand the frustration of many businesses who have to hire help. It's increasing evident that lately we have an increasing number of hirees that have little or no desire to serve, to work, and to effectively/ respectfuly communicate with customers. Despite these extremely undesirable traits, they still believe they're worth a six figure salary.

Apr 17, 2025 · A1 Assemblers LTD

1 Star Extremely disappointed with the lack of professionalism and urgency at this body shop. My vehicle was towed there a month ago after a collision, shortly after picking up the vehicle I noticed the steering alignment was slightly off still. I called in and was told I could bring the car in. I dropped it off Wednesday at 10:44am and was told it would be looked at by a guy named John. 4pm comes around and I call in to check the status, I was told it was in service and would be ready by end of day—but they close at 6pm, so I’d need to pick it up the next morning. I called the next day around 11am, only to be told “they didn’t get to it yesterday” and that it would be done by end of day. 5pm came and went—still nothing. I’ve had to call for every single update, because no one at the shop thought to follow up or communicate any sort of timeline. They’ve already been paid by my insurance and received my $500 deductible, yet there seems to be zero urgency in completing the work. It’s now been two days without my vehicle, and I’ve had to pay for Ubers back and forth—completely avoidable had the shop done what they said they would. Poor communication, no accountability, and no respect for customers’ time. I would not recommend this place to anyone.

Apr 11, 2025 · Ras Made It