Auto Glass Now

Got me right in I pulled the truck into the shop techs are super friendly and the receptionist was great and helpful! Now the bad broke my rain Guard and the tech was honest about it and showed me what he done they took 30 off my bill but to replace the guard is going to cost $60 after leaving noticed where they scratched my brow tint! If your looking for the friendly staff and fast work here you go if quality is a big concern maybe look for another place.

Feb 13, 2025 · Nick Lorton

Outstanding customer service, as well as outstanding work. The lady in the office was sweet as cotton candy, and made me feel comfortable and welcomed as well as the two techs they had working were friendly and sociable and I had the pleasure of watching them work and go about there business in a professional and well trained manner. They did not take long at all to do the job I had for them which was replacing two windows on my jeep. They even fed me! They priced match for me , so I saved money as well as time . I was very happy and thankful for that accommodation. If I ever have any more issues with my windows (good forbid) I know exactly where to go, as well as who to recommend . 5 star rating for 5 star service! Thank you all for your professionalism and hospitality!

May 04, 2024 · Carlos Ross

**Auto Glass Now - Disappointing Service Despite a Helpful Representative** I recently had my windshield replaced at Auto Glass Now (Westerville Road), a location recommended by my insurer. My initial contact was with Tina, who was polite and helpful throughout our interactions. However, the overall experience was far from satisfactory. **Scheduling Issues:** The first red flag was when I asked about their opening hours. Tina mentioned they opened at 8 AM but advised me not to arrive before 9:30-10 AM because their technicians "don’t have alarm clocks." This was a troubling sign of the professionalism I could expect. **First Impressions:** I arrived at 10 AM for my appointment, and my first impression was that the facility was dirty and lacked the look of a professional business. The waiting area was unkempt, and while they offered WiFi, the connection was so slow it was virtually unusable. The TV in the waiting area buffered constantly, making it impossible to watch. Thankfully, I had my phone to keep me entertained, but this was not the kind of environment you’d expect from a professional service. **Service Delays and Quality:** After waiting for two hours, I got up to stretch and check on my truck. I was shocked to find it still outside with the windshield intact, along with four other vehicles in the same condition. This was concerning, as I was expecting the work to be underway. An hour later, I was told my truck was ready. I signed the paperwork and received my key with no walkthrough or explanation of the work done. When I approached my truck, I noticed the windshield was filthy, with suction cup marks, dust, and handprints all over. The windshield was so dirty that driving felt unsafe. **Post-Service Issues:** Once home, I tried to clean the windshield but discovered adhesive residue on the A-pillars, roof, and hood. The worst part was that the molding along the A-pillar was loose and improperly attached. I called the office, and while they offered to have the technician look at it, there was no apology or acknowledgment of the poor service. **Follow-Up Experience:** When I returned to the shop, the technician inspected the trim but became aggressive, insisting that nothing could be done. Tina remained helpful and offered to order replacement trim pieces, but I declined due to the technician's attitude. Instead, I took my truck to the dealership, where the issue was resolved quickly and at Tina’s expense. Only then did I receive an apology and acknowledgment of the problem. **Conclusion:** While Tina was friendly and ultimately resolved the issue, the overall experience was unpleasant. The technicians' professionalism and the condition of the location need serious improvement. I would not recommend this service location based on my experience.

Aug 09, 2024 · Tom Riggans

Tanya at the Westerville location was great! They had a good price and they were able to get me in the next morning. The reason why I’m not leaving more stars was after the work was done. My car was parked outside and in my hurry to leave I did not notice the glass dust/shards all over my dashboard and floor. The also left dirty finger marks on the interior of my A posts. I called to let them know and they were polite and apologized for the Techs. not cleaning up appropriately. They did ask if I wanted to come back have them shop vac. it, I said I would just do it myself. For the price the Techs need to do a more thorough job after the install.

Jan 19, 2024 · Fred Hughes

After a failed appointment with Safelite (they ordered the wrong part and couldn't get the correct part for at least another week), Tina was able to get the part ordered and get me in within two hours on Christmas Eve. She was also able to get my insurance claim switched over--such a lifesaver. Tania also provided amazing customer service, and the work on the window was great! I am super happy with my experience here. Thank you to the team for your great work on Christmas Eve!

Dec 25, 2024 · Erin Rawlins

Stopped in at Auto Glass after my back driver's side window was busted. The staff was friendly and got me in without an appointment. The repair took about 1 hour which was reasonable. Pricing was competitive with what I found online. The replacement glass matches perfectly and they cleaned up all the broken glass from my car interior. Would recommend them if you need a quick window replacement without the dealership markup.

Apr 11, 2025 · Roselena N.

Shopped around as this was a first dealing with a broken in window. Was impressed with the reviews of this place and found it to be far more competitively priced than other places I referred to. As soon as I called I was scheduled expeditiously. The installation took maybe 30-45 mins I was in and out in a jiffy. The window looks just like the original and works as it should

Mar 23, 2025 · Susan E Stoughton