Great Lakes Collision Center

We recently had our ioniq 5 repaired with Great lakes collision. The drivers front fender, hood, wheel and bumper were all replaced and painted and it needed suspension/steering components. Firstly the communication was ongoing and often. When the car was ready the manager Max assured us that we would receive our car in as good condition as before the accident. I must say I was very happy with the paint match, fit and finish. The interior was cleaned up nicely and it is driving as before. The warranty on parts and labor was an added bonus and reassuring. Thank you Great lakes collision for restoring our practically new car(2023) to good as new again!

Oct 11, 2024 · Matt Horton

actually i have to give zero start, but i am unable to give zero. so i am giving 1.i have hyndai tuscon and my front bumber cover got hitted. i went to gratelakes hyndai collision center. they said part is availabel and we took 3 days for replace bumper cover and 3 days for getting part from warehouse. so i dropped car at collison center. all of sudden i got estimate date for replace the bumper and it is Jan 3rd. i have request them for reparing as soon as possible. they said earlier one estimate date and now the date got changed. finally i paid 260$ for pull my card back with out repair. they said we charged for disassembling and assembling. they are loot my money without doing anything. i asked, why did you remove part from car with out new part. but no use. i am strongly not recommedded this collisin center for repair.

Dec 13, 2024 · Durga koteswara rao Bandi

Great experience working with Johnathan and the team at GL! He was very helpful with our situation and you can tell he cares about his customers. Work was completed as promised, and happy with the results.

Nov 29, 2024 · Andy Thomas

Avoid this place at all costs! Our 2018 Hyundai was stolen and recovered but in wrecked and in overall, terrible shape inside and out. We had it here for 3 months and was notified that the car was finished. As soon as we arrived, we noticed several warning lights on the dash, they said it was detailed (it was not) and several other issues (back hatch wasn’t working properly, breaks were messed up, etc). Two more weeks go by and they said it was completed. Again, more issues. Another week goes by and we’re told it’s completed. Still more issues. The manager was rude and implied that my wife was bringing issues up that were previous to the car being stolen. They keep it for another week and a half and I receive a call that the car is finished but they’re waiting on a check that was issued to me and was cashed (a mixup from my insurance company sent the check to their former parent company) and I would need to bring the $4000 check before they could release the car and implied like I did something dishonest. My insurance company corrected the issue quickly and we finally after over 4 months and several trips back and forth to their shop, we received our vehicle. It’s still making a strange noise when merging right (they told us it’s from them putting one new tire on that is different from the other 3) which we will take to a different shop to get a second opinion. I will never do business with Great Lakes Collision Center ever again and will probably never buy a car from Dennis Hyundai because of this experience.

Oct 20, 2023 · Rick Cullison

Great experience ! Help out with my ignition being broken into . Quick and easy

Jan 03, 2025 · Madison Boutique

Absolutely horrible experience. Service was literally non-existent, would never call me back, never checked email or connected with my insurance company so my car sat there for 9 days waiting on an email that was in their inbox (i was copied on the email). Nothing was done, never reached out to the insurance company until I, the customer, fascilitated the conversation between the insurance company and the body shop. The insurance company even apologized to me for how poor the dealership operated... and as I write this, my car is still sitting in the shop, they missed yet another deliverable date that they committed to. They show complete contempt for their customers, and do not communicate, or deliver on the obligations that they set.

May 09, 2025 · Nicholas Murray

When we had our car in the shop here, there was nothing but negligence and complete incompetence. Took them 3 months for repairs and only because I had to keep helping them find parts. They also kept forgetting to order parts and wouldn't tell me until I called. Had to take the car 3 times back to them after they said it was good to go because they kept forgetting stuff. I wouldn't trust them to keep care of a hot wheel, let alone your expensive vehicle. Save yourself lots of time and headaches and take it to literally anywhere else!

May 04, 2025 · Matt S

Extremely disappointed with the lack of professionalism and urgency at this body shop. My vehicle was towed there a month ago after a collision, shortly after picking up the vehicle I noticed the steering alignment was slightly off still. I called in and was told I could bring the car in. I dropped it off Wednesday at 10:44am and was told it would be looked at by a guy named John. 4pm comes around and I call in to check the status, I was told it was in service and would be ready by end of day—but they close at 6pm, so I’d need to pick it up the next morning. I called the next day around 11am, only to be told “they didn’t get to it yesterday” and that it would be done by end of day. 5pm came and went—still nothing. I’ve had to call for every single update, because no one at the shop thought to follow up or communicate any sort of timeline. They’ve already been paid by my insurance and received my $500 deductible, yet there seems to be zero urgency in completing the work. It’s now been two days without my vehicle, and I’ve had to pay for Ubers back and forth—completely avoidable had the shop done what they said they would. Poor communication, no accountability, and no respect for customers’ time. I would not recommend this place to anyone.

Apr 11, 2025 · Ras Made It

After experiencing a car break in, we worked with our insurance company to have our car repairs done at Great Lakes Collision Center. Overall, we had a great experience and the work was completed within the timeline provided. At pick up when we noticed something that needed to be fixed, John was very receptive and apologetic and we were able to get it fixed in a timely manner. What stood out the most was the communication and service we received from Keena, John, and Ciara.

Mar 11, 2025 · Trina Twilley