Friendly Ford Collision

Friendly Ford Collision, located at 660 N Decatur Blvd, Las Vegas, NV 89107, USA, serves as the dedicated collision repair arm of the Friendly Ford dealership in Las Vegas. This facility specializes in restoring Ford vehicles to their pre-accident condition, handling bodywork, structural repairs, and paint services. While operating under the umbrella of a Ford dealership, its primary focus is on collision-related repairs rather than general mechanical service. They can be reached by phone at (800) 928-7190 or via mobile at +1 800-928-7190.

As a professional Auto Repair Station specializing in collision repair, Friendly Ford Collision would typically feature a specialized environment distinct from a general service bay. This includes dedicated areas for:

• Damage Assessment and Estimating: Where vehicles are initially inspected to determine the extent of collision damage and generate repair estimates.
• Bodywork and Structural Repair Bays: Equipped with specialized tools for frame straightening, panel replacement, and welding. This includes advanced alignment systems to ensure structural integrity post-accident.
• Paint Booths: Climate-controlled environments for applying automotive paint and clear coats, ensuring a factory-quality finish.
• Assembly Areas: Where vehicles are reassembled after body and paint work are completed.
• Customer Reception Area: For vehicle drop-off, pick-up, and discussions regarding repair progress and insurance claims.

The facility is situated alongside the main dealership on N Decatur Blvd, suggesting a streamlined process for customers who may have initially contacted the dealership after an accident. Given it's a collision center, it would likely operate during standard business hours, generally Monday through Friday, though specific hours are not detailed.

Friendly Ford Collision, as an authorized Ford collision repair center, offers a range of specialized services geared towards repairing vehicles that have sustained accident damage. Their focus is on precision and adherence to manufacturer specifications. Typical services include:

• Comprehensive Collision Repair: This covers everything from minor dents and scratches to major structural damage.
• Body Panel Replacement and Repair: Repairing or replacing damaged exterior panels, including fenders, doors, hoods, and bumpers.
• Frame Straightening: Utilizing advanced laser measuring systems to restore a vehicle’s frame or unibody to factory specifications after a significant impact, crucial for vehicle safety and performance.
• Paint Matching and Refinishing: Expert paint services that ensure seamless color matching and a durable, high-quality finish, aiming to make the repair invisible.
• Paintless Dent Repair (PDR): For minor dents and dings where the paint surface is not compromised.
• Glass Replacement: Repair or replacement of windshields, side windows, and rear glass damaged in a collision.
• Suspension and Steering Component Repair: Addressing damage to critical steering and suspension parts that may occur during an impact.
• Airbag System Repair: Inspection and replacement of deployed airbags and associated sensor systems.
• Genuine Ford Parts: A key advantage of an authorized collision center is the use of Original Equipment Manufacturer (OEM) Ford parts, which ensures proper fit, function, and maintains the vehicle's integrity and warranty.
• Insurance Claim Assistance: Collision centers often work directly with insurance companies, helping customers navigate the claims process and ensuring that all necessary repairs are covered.

The core promise of a dealership collision center is to restore the vehicle to its pre-accident condition, often maintaining warranty coverage and ensuring long-term safety and performance.

The primary distinguishing features of Friendly Ford Collision stem from its affiliation with the Ford brand and the specialized nature of collision repair:

• Ford Certification and Expertise: As an authorized center, they employ factory-trained technicians who are specifically educated on Ford vehicle construction, materials, and repair procedures. This includes knowledge of advanced materials like high-strength steel and aluminum used in modern Ford vehicles.
• Use of Genuine Ford Parts: This is a crucial advantage for collision repair, as OEM parts ensure proper fit, structural integrity, and often come with a manufacturer's warranty, maintaining the vehicle's original safety standards and resale value.
• Advanced Equipment: Authorized collision centers typically invest in specialized equipment (e.g., frame alignment machines, resistance spot welders) that are approved by the manufacturer for specific repair processes.
• Warranty Preservation: Choosing a Ford-certified collision center often helps preserve the vehicle's factory warranty, which can be voided if non-approved repair methods or aftermarket parts are used.

However, the provided customer review offers a critical insight into potential areas of concern, particularly regarding post-sales support and warranty handling. The review states: "Dont buy here, yona is Very unhelpful employee. 6 months ago, i got a Ford's car battery for 320$, and now it stopped working, and Yona employees here try to sand me home without help or a new battery."

This review, while potentially referring to the broader dealership's parts or service department rather than strictly the collision center, highlights a significant issue with customer service and warranty resolution. If this reflects the approach within the collision center's broader customer interactions, it suggests a potential inconsistency in honoring product warranties or providing post-purchase support. For a customer who has just invested in a significant repair, the expectation of seamless warranty support for components like batteries, even if purchased separately, is paramount. The feedback indicates a lack of empathy and a reluctance to provide assistance, which can severely impact customer trust and willingness for future business.

While no specific promotional material for Friendly Ford Collision is provided, their general promotional appeal as a dealership collision center would typically focus on:

• Expertise in Ford Repairs: Emphasizing factory-trained technicians and brand-specific knowledge.
• Quality of Parts: Highlighting the use of genuine Ford OEM parts for safety, fit, and warranty.
• Advanced Technology: Showcasing their specialized equipment for accurate and effective repairs.
• Insurance Company Relationships: Promoting their ability to work with all major insurance companies to ease the claims process for customers.
• Restoration to Pre-Accident Condition: The promise to restore the vehicle to its original factory specifications for safety and appearance.

However, the negative customer review presents a critical challenge to this value proposition. While the technical capabilities for collision repair might be strong, the customer's experience with a warranty issue (a battery, which is a common part sold by dealerships) significantly impacts the perception of overall customer care and reliability. For local users, knowing that a business might be unhelpful with warranty claims or post-purchase support, even for a relatively simple item like a battery, can severely undermine trust, regardless of the quality of their primary collision repair services. This feedback suggests that while the technical service might be proficient, there is a clear area for improvement in customer resolution and honoring product guarantees.