Flores window tinting

Flores Window Tinting, located at 4911 W Vegas Dr, Las Vegas, NV 89108, USA, operates as a specialized "Auto Repair Station" with a primary focus on vehicle window tinting. While the category "Auto Repair Stations" often implies a broader range of mechanical repairs, Flores Window Tinting distinguishes itself by concentrating on aesthetic and functional enhancements through precise tint application. They are reachable by phone at (702) 517-7668 or via mobile at +1 702-517-7668 for inquiries and appointments.

The environment at Flores Window Tinting, as suggested by customer feedback, aims for efficiency and direct service. The nature of window tinting work requires a clean and controlled environment to ensure a flawless application. While details about customer waiting areas or elaborate facilities are not available, the emphasis is on the workspace where the tinting is meticulously carried out. The interactions described in reviews indicate a direct engagement with staff and management. However, the varying nature of customer experiences, particularly regarding issue resolution, suggests that the customer service environment, while potentially efficient for straightforward jobs, might present challenges when unexpected problems arise.

As an "Auto Repair Station" with a niche focus, Flores Window Tinting primarily offers specialized services and goods for sale related to vehicle windows:

• Professional Window Tinting: This is their core service. They apply tinted films to vehicle windows, covering various sections such as front, back, and side windows. This service is sought after for aesthetic reasons, privacy, heat reduction, UV protection, and glare reduction. The quality of their tinting work is a key aspect of their business.
• Auto Glass (Implied): While "window tinting" is their explicit service, successful tint application often requires working with the existing auto glass. Their focus on windows suggests familiarity with handling and potentially minor preparations of glass surfaces. While not explicitly stated as offering full auto glass repair or replacement, their expertise is undeniably centered around window integrity.

The distinguishing features of Flores Window Tinting, based on the provided customer reviews, include their specialization and consistent quality for a segment of their clientele, but also potential challenges in customer service when issues arise.

• Specialization in Window Tinting: By focusing primarily on window tinting, Flores Window Tinting positions itself as an expert in this specific field, potentially offering a wider range of film options and specialized techniques compared to a general auto repair shop.
• Consistent Quality for Loyal Customers: One review highlights that for long-term clients like "Armando and his guys," the work has "always done great work on them." This suggests a track record of delivering high-quality tinting for established clientele.
• Efficiency (for routine service): While not explicitly stated, successful tinting often requires precision and a relatively quick turnaround for a good customer experience.

In terms of promotional information, Flores Window Tinting likely relies heavily on word-of-mouth and repeat business from satisfied customers, as indicated by the positive review.

• Repeat Customer Loyalty: The strongest promotion comes from customers who repeatedly choose Flores Window Tinting for all their "family cars," signifying trust and satisfaction with the consistent quality of work. This long-term patronage is invaluable.
• Word-of-Mouth Referrals: A business that has "always done great work" for repeat customers naturally generates positive word-of-mouth within the community.

The provided customer reviews present a stark contrast, highlighting both the potential strengths and significant weaknesses of Flores Window Tinting.

One review offers a strong positive endorsement: "Armando and his guys have done all my cars and have always done great work on them." This testimonial speaks to consistent quality and reliability for a repeat customer, implying that for established clients or straightforward tinting jobs, the service is satisfactory and deserving of continued business.

However, another review details a highly negative experience: "Terrible service and treatment. I brought my car to have the windows tinted and ended up with a cracked windshield. My partner brought the vehicle to the shop in the afternoon (6:00pm approximately). When they finished putting the tinted windows on, she didn't notice that there was a small line (break) at the edge of the windshield glass. The next day and in daylight when I checked the car I was able to observe it more closely and when driving the car the line of breakage in the glass (due to vibration) lengthened. When I got to the shop and explained to the manager what had happened, he only told me YOU DID THAT, and I responded: as if someone were crazy to damage their 0 mile (new) car. The last thing he told me was: if your partner didn't see that when taking the car out of the service it's not my responsibility. I am attaching the photos where it can be seen that NO OBJECT DAMAGED THE GLASS since the break is from the edge of the glass and there is no hole in the glass that shows that an object hit it. Now one must cover that cost and assume responsibility for the irresponsibility of the workshop."

This negative review is highly concerning, detailing an alleged damage incident during service and a complete lack of accountability or willingness to take responsibility from the management. The key issues highlighted are:

• Alleged Damage During Service: The customer claims the windshield was cracked during the tinting process, which is a significant issue for a new vehicle.
• Lack of Transparency/Evening Pick-up: The damage was not immediately noticeable in the evening lighting conditions upon pick-up, becoming apparent only the next day in daylight.
• Absence of Accountability: The management's response, "YOU DID THAT," and refusal to take responsibility based on the immediate pick-up, is a severe breakdown in customer service and trust.
• Financial Burden on Customer: The customer is left to bear the cost of the repair for damage they believe occurred at the shop.

This stark contrast in reviews suggests that while Flores Window Tinting may provide satisfactory service for some customers, particularly those with a long-standing relationship, potential customers should be aware of reported issues regarding accountability and conflict resolution, especially if unexpected damage occurs during service.

In conclusion, Flores Window Tinting at 4911 W Vegas Dr, Las Vegas, NV, positions itself as a specialized Auto Repair Station focusing on professional vehicle window tinting. While they have a history of delivering quality work for repeat clients, as highlighted by positive testimonials, potential customers should consider the reported challenges concerning service accountability and responsibility for alleged damages that may occur during the service process. Their primary promotional strength lies in word-of-mouth from satisfied, long-term customers.