Fred Anderson Nissan of Asheville Service

Great experience! Bailey was able to get me fit in on short notice which I really appreciated as I was about to travel out of town. Everyone was friendly, oil change and tire rotation was done quickly but thoroughly. Bonus, my five year old got to watch the whole process through the glass window which he thought was awesome. Great, positive experience overall. Thank you Bailey and Adam, our technician!

Feb 18, 2025 · Jana Schwartz

Brought my truck in for multiple things. Chris L was an individual helping me and did an outstanding job. His customer service is wonderful and genuine. Super knowledgeable and helpful when answering questions. The facility and waiting area are also kept clean.

Feb 11, 2025 · Shannon Raab

5 stars for the service associates. They are wonderful. I give 3 stars for the 25% fee increase of a service I have done every 30,000 miles. That adds up quickly. It makes me wonder if it's specifically this dealership family or if it's a standard with all dealerships. When I eventually trade my car, the maintenance fees are certainly something I will do my homework on.

Jan 03, 2025 · Miranda Willis

I absolutely love Fred Anderson Nissan of Asheville. I always get exceptional service. The staff is friendly and most helpful. I have bought/traded for new vehicles with them for service years and they have never disappointed me. I highly recommend them if you are wanting a reliable vehicle and great prices, plus you get lifetime oil changes with the purchase of a new vehicle. Check them out you won't be disappointed...

Jan 11, 2025 · Lyn Martin

Had my 15k mile service today on my ‘24 Frontier Pro4X and met service advisor Bailey Ledford as the person previous that I used to go to had resigned. Bailey was fantastic, extremely personable and was great with communication. I’ll definitely be asking to speak with her from here on out In service. The manager back there, Matt is the best to sit in his position too. He’s helped me and my wife over the years with previous purchases from this dealership with service.

Feb 17, 2025 · Ted Jacobs

My experience: On March 14th 2025 I drove a 2017 Nissan Armada from Sylva, NC 45mins to Fred Anderson Nissan of Asheville to have a fan clutch and wiring harness replaced. Once the vehicle was in their service department I was sent a video explaining that a bracket which helped hold the fan clutch in place was broken. According to the master tech, this was allowing the part to move around and why the fan clutch needed replaced. The parts were ordered, put on the vehicle and I received a call on the morning of Tuesday March 18th to come pay and pick the vehicle up. I arrived around 4:30, paid the $1100 + charge and they brought the vehicle around to me. Once in the driver's seat I could tell the car did not drive the same. About 5mins into the drive we heard a loud noise, the car lost power steering and started to over heat. I had to pull off the side of the highway right before exit 44 on my return trip. The car made it about 15 miles away from the dealership. Per their mechanics, (who were the last to touch the vehicle) the mount that holds the fan clutch & pulley had cracked. According to the master technician, after their inspection of the latest damage, THIS was what was causing the fan clutch failure all along. (Not the supposed bracket they originally blamed and replaced.) The cracked mount didn't occur until the attempted drive home, after Fred Anderson did the first repair. This issue caused major damage to my radiator, along with my throttle body and several other parts. This time the car could not be driven the 15 miles back to their service center I had to pay a $125 to have it towed. The service center accepted no fault for the new damages and gave me an estimate for $4200+. Even after the car left their shop, supposedly fixed and their mechanics were the last people to have their hands on it. I went to speak with the General Manager of the dealership, was told he was in a meeting and as soon as he was finished I could talk to him. I was taken back to speak with a gentleman who told me they still accepted no fault but they would look at the estimate and then I was given a business card. The person I had been sent to was not the GM it was their director of service Joshua James who later sent me an adjusted estimate of $2800+. I had to look up the actual General Manager - Nick Tasios. I emailed him and called him 3 different times and never once received any communication back from him. So on April 9th, after the vehicle had been in their possession for almost a month (driven there/towed back), I had to pay a second tow truck to pick the vehicle up and take it to a mechanic who actually seems to have a duty of care for his clients. My horror story is not over with Fred Anderson. I still have legal issues to attend to with this business. But I hope this review will help others. This company says their service center delivers "Top-Notch workmanship and customer service" but in actuality the workmanship was shotty and the customer service is only if it benefits their pockets. Save yourself the time and money and find that friendly small shop mechanic down the road who actually treats you and your vehicle with care and responsibility because the big corporation dealerships/service centers are only out to make as much money as they possibly can, in any way they can!

Apr 13, 2025 · Sue Moore

I've had my Nissan Kicks serviced since 2022 at Fred Anderson Nissan of Asheville and have never been disappointed. The service desk staff are welcoming and knowledgeable. The mechanics utilize their skills to perfection and are 100% honest regarding any issues they find. Also, booking appointments is never a problem.

Apr 23, 2025 · Dino

The customer service associate was fantastic; however, I am disappointed that my vehicle was returned still having the plastic in the seat and paper in the floor that I had to throw away myself. That didn't bother me too much, but I did not like that my door jam was scuffed with grease that I cleaned myself. The carwash was broken today, so that was disappointing. But, as I said, my customer service person was exceptional and friendly, but I would have liked having a clean car returned to me.

May 10, 2025 · Susan Mcelrath

Glenn and the entire service team are exceptional!! Our truck broke down on I-40 on our way to Waynesville. Glenn recommended a towing company and stayed past closing until our truck arrived. He had a rental vehicle ready so we could continue on our trip. Glenn contacted us the next day; he was thorough and honest about the repairs needed and the cost. He even sent us a video of the damage. The service team thoroughly and efficiently completed all the necessary repairs for the front suspension, brakes, and window motor. We are extremely grateful and appreciative for all their exceptional help!!

Apr 29, 2025 · Laureen E.