Ford Country Parts

For local users in Henderson, NV, and the surrounding areas, Ford Country Parts stands as a significant automotive hub. Located at 280 N Gibson Rd, Henderson, NV 89014, USA, this establishment can be contacted by phone at (702) 566-3673 or +1 702-566-3673. While its name specifically highlights "Parts," it is important to understand that Ford Country is a full-service Ford dealership, encompassing much more than just a parts counter. It falls under the broad category of "Auto Repair Stations" due to its comprehensive service offerings, in addition to vehicle sales and parts.

Ford Country is described as a "great dealership" and "very well-kept," suggesting a clean, organized, and inviting environment. Unlike smaller, independent auto parts stores, being a full-fledged dealership means it offers a more expansive and customer-centric facility. A notable feature contributing to the customer experience is the presence of an on-site "diner that serves great food," specifically a 1950s-era diner called Mustang Sally's. This amenity allows customers to dine while waiting for service or during their car shopping experience, enhancing convenience and comfort.

The dealership boasts a "state-of-the-art facility" designed to prioritize customer comfort, a deliberate effort to create an environment that "works best for our customers" rather than solely for the dealer. This includes an "award winning service area," a "parts boutique," an "accessories department," a "service department observation deck," and an "indoor, climate controlled, delivery center." These elements collectively indicate a modern, well-equipped, and thoughtful environment aimed at providing a superior automotive experience. Additional amenities often found at Ford Country, as noted in various online sources, include complimentary beverages, a courtesy shuttle service, free car washes with service, free Wi-Fi, and a children-friendly waiting area. They also offer computer workstations for those who need to work while they wait.

As a comprehensive Ford dealership, Ford Country Parts offers a wide array of services that extend far beyond simply selling parts. Under the umbrella of "Auto Repair Stations," their service department provides extensive vehicle maintenance and repair. This includes:

• Parts Sales: As indicated by its name, Ford Country Parts offers genuine Ford and Motorcraft parts, ensuring compatibility and quality for Ford vehicles. They also provide Omnicraft™ parts for non-Ford vehicles. Their staff is described as having "decades of automotive parts and accessories knowledge."
• Vehicle Sales: Ford Country sells new Ford cars, trucks, and SUVs, as well as pre-owned vehicles. This is often a significant part of a dealership's operation, with dedicated sales teams and financing departments.
• General Automotive Repair and Maintenance: Their service center is equipped to handle a full spectrum of repairs and routine maintenance. This includes oil changes, tire rotations, brake services (with a lifetime brake pad guarantee), battery tests and replacements, fluid checks, belt and hose inspections, air conditioning and heating services, cooling system maintenance, transmission services, suspension and steering work, engine diagnostics, and tune-ups. They cater to both gasoline and diesel vehicles, and also offer electric vehicle maintenance.
• Quick Lane Service: A prominent feature is their "Quick Lane" department, designed for routine maintenance services like oil changes and tire rotations without requiring an appointment. This aims to provide efficient service, often completing a full vehicle inspection in about 30 minutes.
• Mobile Service: For added convenience, Ford Country offers mobile service for recalls and light maintenance, allowing technicians to perform work at the customer's home or office.
• Vehicle Detailing: They also provide vehicle detailing services to keep cars looking their best.

Several features set Ford Country Parts apart as an "Auto Repair Station" within the Henderson community:

• Genuine Ford Parts and Certified Technicians: Being an authorized Ford dealership, they utilize genuine Ford parts and have factory-trained and certified technicians. This ensures that repairs and maintenance are performed to manufacturer standards, using the correct components and specialized tools. They emphasize "Ford-Trained Certified Technician and Advisors."
• One-Stop Shop: Ford Country aims to be an "inviting one-stop shop for all your transportation needs," integrating sales, service, parts, and accessories departments. This comprehensive approach means customers can handle various automotive needs at a single location.
• Customer-Focused Amenities: The presence of the Mustang Sally's diner, comfortable waiting areas, complimentary services (shuttle, car wash, Wi-Fi), and a children-friendly environment underscore a commitment to customer comfort and convenience.
• Experienced Staff: Both sales and service teams are highlighted for their experience and knowledge. The parts department, specifically, is noted for its staff's "decades of automotive parts and accessories knowledge."
• Transparency and Communication: While customer experiences can vary, the goal is often to be professional and upfront with customers about services and costs. The Quick Lane emphasizes a "Vehicle Check-Up Report" to inform customers about their car's condition.

Ford Country frequently offers various promotions and specials, particularly for their service and parts departments. While specific, ephemeral promotions aren't listed here, general types of offers often include:

• Service Specials: These can include discounts on specific services like oil changes (e.g., "The Works® Package" rebates), tire purchases (e.g., rebates or FordPass® Rewards points), brake services, and battery replacements. Some specials might be tied to mileage or specific service packages.
• Spend & Save Programs: Often, there are tiered discounts where customers save more as their service expenditure increases.
• Loyalty Programs: FordPass® Rewards allows customers to earn and redeem points on service and purchases, encouraging repeat business.
• Guarantees and Warranties: The "Lifetime Brake Pad Guarantee" and the two-year, unlimited mileage Motorcraft® Warranty on parts and labor provide peace of mind and are a form of promotional value.
• Special Discounts: Military and First Responders may receive instant discounts on select tire purchases and installation.
• Competitive Pricing: Features like a "Low Price Tire Guarantee" suggest they aim to be competitive on pricing for certain products.

While the provided customer reviews are limited, they do offer a glimpse into individual experiences. The "Great dealership! Very well-kept" comment and the mention of "The service was great and done in a timely manner" suggest positive experiences related to the environment and efficiency. The mention of "Frank Luciano to buy your cars with!" indicates that individual sales associates are also a point of positive customer interaction, which can indirectly promote the parts and service departments by fostering overall trust in the dealership.

In conclusion, Ford Country Parts is more than just an auto parts store; it is a comprehensive Ford dealership in Henderson, NV, offering a wide range of services under the "Auto Repair Stations" category. Its commitment to a comfortable customer environment, extensive service offerings, and consistent promotions make it a significant option for Ford owners and other vehicle owners in the local community.