AutoNation Buick GMC Henderson Service Center

For owners of Buick and GMC vehicles in Henderson, Nevada, and the surrounding Las Vegas area, the AutoNation Buick GMC Henderson Service Center at 330 N Gibson Rd Suite A, Henderson, NV 89014, USA, serves as a primary destination for their automotive needs within the Auto Repair Stations category. As part of the larger AutoNation network, this service center aims to provide manufacturer-specific expertise and comprehensive care for these brands.

As a dealership service center, AutoNation Buick GMC Henderson typically boasts a professional and well-equipped environment designed to handle the specific requirements of Buick and GMC vehicles. Such facilities generally feature multiple service bays, specialized diagnostic equipment tailored to the manufacturer's specifications, and a dedicated team of factory-trained technicians. Dealership service centers often offer amenities for customers, such as comfortable waiting areas, Wi-Fi access, and sometimes even complimentary refreshments or shuttle services for convenience. The environment is usually clean and organized, adhering to corporate standards set by AutoNation and the respective automotive brands. While specific details about the size or amenities of this particular service center are not provided in the given reviews, the expectation is that it operates as a modern, full-service dealership offering a structured and professional atmosphere for vehicle servicing. Some reviews mention a "very clean in waiting room and offices," which supports this general expectation of a well-maintained facility.

AutoNation Buick GMC Henderson Service Center specializes in providing authorized service and maintenance for Buick and GMC vehicles. Their service offerings typically include, but are not limited to:

• P Routine Maintenance: This covers essential services like oil changes, tire rotations, fluid checks and top-offs, and multi-point vehicle inspections. One review specifically mentions an "oil change" and the importance of resetting the system.
• P Manufacturer-Specific Diagnostics: With factory-trained technicians and specialized equipment, they are equipped to accurately diagnose complex issues specific to Buick and GMC models, including check engine light diagnostics.
• P Brake Service: Comprehensive brake inspections, pad and rotor replacement, and other brake system repairs.
• P Battery Service: Testing and replacement of vehicle batteries.
• P Tire Sales and Service: Offering a range of tires, along with mounting, balancing, and repair services.
• P Warranty Repairs: As an authorized dealership, they are equipped to perform warranty repairs on new and certified pre-owned Buick and GMC vehicles, ensuring that covered issues are addressed according to manufacturer specifications and without cost to the customer.
• P Major Mechanical Repairs: This includes engine, transmission, suspension, and electrical system repairs, leveraging their specialized tools and parts.
• P Collision Center Services: AutoNation generally has a network of collision centers that can handle major collision repair, dent and ding repair, painting, and frame repair, often working with insurance companies.

The core value proposition for customers often lies in the assurance that their vehicle is being serviced by technicians who are experts in their specific make and model, using genuine parts designed for their vehicle.

Customer feedback regarding AutoNation Buick GMC Henderson Service Center presents a mixed picture. On the positive side, some customers report that "Mechanical services seems to be great so far," indicating satisfaction with the actual repair work performed. Other reviews (from broader sources) mention "excellent service" and that "Service advisors are friendly and knowledgeable and take time to explain options." Some appreciate prompt check-in and check-out, and that the vehicle was serviced within a "reasonable" amount of time. Technicians are noted for being "skillful in their performance" and performing comprehensive safety checks. The dealership generally enjoys a high overall rating on platforms like DealerRater (4.6 stars based on 587 reviews) and Cars.com (4.5 stars), with many recent 5-star reviews praising specific service advisors and the overall positive experience.

However, there are notable criticisms. One detailed negative review describes a "nightmare" experience, citing unprofessionalism, rudeness, and a lack of thoroughness. Specific complaints include:

• P Uninformed call service regarding wait times.
• P Unhelpful and "nonchalant" attitude from a representative (Ryan) concerning delays and errors.
• P Extended diagnostic wait times (e.g., 4 days for diagnosis).
• P Issues with proper system resets after service (e.g., oil change notification not cleared).
• P Disappointment with having to pay for a rental vehicle out of pocket during extended service times.
• P General frustration with the overall customer service experience, describing it as "unprofessional, rude and not thorough."

Another review notes that "communication needs work with customer and warranty." These criticisms highlight that while the mechanical work might be competent, the customer service aspect, particularly regarding communication, wait times, and handling of issues, can be inconsistent. This suggests that the customer experience can vary greatly depending on the service advisor and the specific circumstances of the visit.

AutoNation Buick GMC Henderson Service Center is located at 330 N Gibson Rd Suite A, Henderson, NV 89014, USA, making it easily accessible to residents of Henderson and the eastern parts of Las Vegas. They can be reached by phone at (702) 570-0288 or +1 702-570-0288. As a large dealership group, AutoNation frequently offers various promotions and specials, which customers can inquire about directly or find on their official website. These may include:

• P Service and parts coupons (e.g., discounts on oil changes, brake services, or specific parts).
• P Tire price match guarantees.
• P Rebates on certain parts and services (e.g., brake pads, rotors, batteries).
• P Complimentary multi-point vehicle inspections.
• P Options for "Service Now Pay Later" programs.

The dealership's emphasis on being a certified service center for Buick and GMC vehicles is a key promotional aspect, appealing to owners who prefer manufacturer-approved parts and specialized expertise. While some customers have reported challenges with communication and wait times, the presence of a dedicated service department with certified technicians and the ability to handle warranty work remains a significant draw for many vehicle owners.