Feldman Automotive Service

Feldman Automotive Service, located at 5300 Highland Rd Suite 2, Waterford Township, MI 48327, USA, is a prominent establishment operating within the Auto Repair Stations category. This location is part of the larger Feldman Automotive Group, a well-established dealership network in Michigan. They can be reached at (800) 773-6963, a toll-free number indicating a broad reach for customer inquiries. While the provided reviews specifically highlight the car buying process, it is crucial to understand that a dealership service center like Feldman Automotive Service offers extensive auto repair and maintenance services, often specializing in the brands they sell (e.g., Chevrolet, Hyundai, Mopar) while also catering to various makes and models.

As part of a large automotive group, Feldman Automotive Service likely boasts a modern and comprehensive facility. The "Overall facilities 5.0" rating in some reviews for other Feldman locations suggests a high standard of cleanliness, organization, and customer comfort. A typical dealership service center environment includes a spacious, well-lit service bay area equipped with advanced diagnostic tools, lifts, and specialized equipment to handle a wide range of repairs and maintenance. For customers, the environment would feature a comfortable waiting lounge, often equipped with amenities such as complimentary Wi-Fi, flat-screen TVs, and beverages (like coffee and snacks), as noted in reviews for other Feldman service centers. The address on Highland Rd indicates a location that is easily accessible within Waterford Township, offering ample parking for customers. The presence of both sales and service operations under the Feldman umbrella at this location likely means a large, multi-purpose facility designed to handle a high volume of customers and vehicles.

Feldman Automotive Service, as a leading Auto Repair Station within the Feldman Automotive Group, provides a wide array of services that cover nearly every aspect of vehicle care. These services extend beyond what might be found at independent repair shops due to their direct affiliation with vehicle manufacturers and their comprehensive approach to automotive ownership. Services typically include:

• Routine Maintenance: This is a cornerstone of their offerings, including oil changes (with various types like full synthetic), tire rotations, fluid checks and replenishments, and multi-point vehicle inspections. Some Feldman locations offer express service for these basic maintenance needs without an appointment.
• Brake Service: Comprehensive brake system inspection, repair, replacement of pads, rotors, and calipers, and brake fluid flushes are standard.
• Tire Services: Beyond rotations, they offer tire inspections, tread wear assessment, balancing, and sales of new tires, including alignments.
• Battery Services: Battery testing, replacement, and inspection of the entire charging system.
• Transmission Repair: Handling various transmission issues, from fluid exchanges to complex repairs and rebuilds.
• Engine Diagnostics and Repair: Utilizing factory-certified diagnostic equipment to accurately identify and repair engine-related problems, including check engine light issues.
• Vehicle Programming Solutions: Some Feldman service centers offer complete automotive programming solutions for all makes and models, covering anti-lock braking systems and vehicle security/key fobs.
• Detailing Services: Although primarily a service center, some Feldman locations offer detailing services, including washing, waxing, interior cleaning, and engine bay cleaning, often included with certain services.
• Recall Issues: Dealership service centers are equipped to handle manufacturer recall issues, even for vehicles not originally purchased from them.

Their affiliation with brands like Chevrolet, Hyundai, Chrysler, Dodge, Jeep, and Ram ensures that they use genuine OEM (Original Equipment Manufacturer) parts, which are designed specifically for the vehicle, often providing a higher standard of fit and performance, and usually come with warranties.

Feldman Automotive Service distinguishes itself through several customer-focused features, as evidenced by the high praise in customer reviews, particularly concerning the sales process, which often mirrors the service experience:

• Exceptional Customer Service: Reviewers consistently highlight the friendliness, professionalism, and helpfulness of the staff, naming individuals like Anna Hergenreder and Joe Williams for their outstanding support during the car buying experience. This commitment to customer service likely extends to their repair and maintenance operations.
• Knowledgeable and Certified Technicians: As a dealership service center, their technicians are factory-trained and certified, meaning they have specialized knowledge of specific vehicle brands and models, and are adept at using advanced diagnostic tools.
• Transparency and Communication: While the given reviews are about sales, the emphasis on clear communication suggests that customers can expect similar transparency in the service department, with explanations of recommended services and no high-pressure sales tactics.
• Comfortable Waiting Areas and Amenities: The facilities are designed for customer comfort, offering amenities like complimentary Wi-Fi, coffee, and comfortable seating, enhancing the waiting experience.
• Convenience Services: Many Feldman locations offer additional conveniences such as online service scheduling, express service for quick maintenance tasks, and even loaner cars or complimentary pick-up and delivery services, demonstrating a commitment to minimizing customer inconvenience.
• Warranty on Parts and Labor: Being a certified service center, they typically offer warranties on both genuine OEM parts and the labor performed, providing customers with peace of mind.
• Vehicle Wash and Vacuum: Some Feldman service centers offer complimentary car washes and interior vacuuming with service appointments, adding an extra touch of customer care.

These features align with the "FELDMAN ADVANTAGE" philosophy, aiming to provide a memorable and satisfying experience across all aspects of their automotive business.

Feldman Automotive Service, as part of the Feldman Automotive Group, leverages its extensive network and customer-centric approach as key promotional strategies. While specific current service promotions for this exact location are not provided, Feldman Automotive Group regularly offers:

• Service Specials and Coupons: Many Feldman dealerships offer online coupons and specials for routine maintenance like oil changes, brake fluid changes, and tire replacements, encouraging customers to take advantage of savings.
• Parts Specials: They also feature specials on genuine OEM parts, ensuring customers get quality components at competitive prices.
• Maintenance Packages: Some Feldman locations offer specific maintenance packages, such as the "Feldman Care Maintenance Package," providing bundled services at a set price.
• Customer Loyalty Programs: Although not explicitly for this location, other Feldman Auto Centers offer Car Care Club memberships with significant annual savings on services, and referral rewards programs.
• Emphasis on Certified Quality: Their promotion heavily relies on the fact that they use factory-certified technicians and genuine OEM parts, which conveys a higher standard of quality and reliability compared to aftermarket options.
• Strong Customer Testimonials: The positive reviews, even those focused on sales, act as powerful testimonials, highlighting the group's dedication to customer satisfaction which serves as a strong promotional message. The willingness of customers to recommend staff members by name indicates a high level of trust and satisfaction.
• Community Involvement: The Feldman Automotive Group also has a "Feldman Cares" program, which contributes to various community initiatives, subtly building a positive brand image and connection with local users.

Through these combined efforts, Feldman Automotive Service positions itself as a premium yet accessible choice for vehicle owners in Waterford Township, offering expert service, reliable parts, and a customer experience designed to build long-term relationships.