Gerber Collision & Glass

Located at 5900 Highland Rd, Waterford Township, MI 48327, USA, **Gerber Collision & Glass** serves as a specialized "Auto Repair Station" with a primary focus on post-collision repair, auto body work, and glass replacement. This facility is a crucial resource for vehicle owners in Waterford Township and the surrounding areas who have experienced accidents or require repairs to their vehicle's body and glass components. Its presence on Highland Road, a significant thoroughfare, provides convenient access for customers in need of their specific services.

Gerber Collision & Glass locations are typically designed to handle vehicles that have sustained various degrees of damage. The environment within such a facility is structured for efficient and high-quality repair work. This means you would expect to find dedicated areas for different stages of the repair process: a dismantling area, a body repair bay, a paint booth, and a reassembly area. The facility would be equipped with specialized tools and machinery for frame straightening, dent removal, paint matching, and glass installation. The customer service area usually includes a comfortable waiting lounge, a reception desk for check-ins and consultations, and offices for estimators and service advisors to discuss repair plans and insurance claims. The overall cleanliness and organization of the shop are generally maintained to reflect professionalism and attention to detail. The exterior would feature clear branding and ample space for damaged vehicles awaiting repair or those that have completed service.

As a leading "Auto Repair Station" specializing in collision and glass work, Gerber Collision & Glass provides a comprehensive suite of services aimed at restoring vehicles to their pre-accident condition or addressing specific body and glass damages. Their primary offerings include:

• Collision Repair: This is their core service, encompassing everything from minor dent removal to major structural and frame repair following an accident. This involves repairing or replacing damaged body panels, bumpers, fenders, hoods, and trunks.
• Auto Glass Replacement and Repair: Specializing in windshield repair and replacement, as well as side window and rear window glass services. They handle chips, cracks, and full glass replacements.
• Paint Services: Utilizing advanced paint matching technology to ensure seamless integration of new paint with the vehicle's existing finish. This includes full repaints or spot painting as needed.
• Paintless Dent Repair (PDR): A specialized technique for removing minor dents and dings without affecting the vehicle's original paint finish.
• Bumper Repair: Addressing cracks, dents, and scuffs on vehicle bumpers, often repairing rather than replacing when feasible.
• Frame Straightening: Using specialized equipment to restore a vehicle's frame to its original factory specifications after structural damage.
• Headlight Restoration: Services to clean and restore foggy or yellowed headlights, improving visibility and aesthetics.
• Hail Damage Repair: Comprehensive repair for vehicles affected by hail, often utilizing PDR techniques.
• Suspension and Wheel Alignment Post-Collision: After collision repair, it's common to check and adjust the vehicle's suspension and wheel alignment to ensure proper handling and tire wear.
• Assistance with Insurance Claims: Gerber Collision & Glass often works directly with insurance companies, helping customers navigate the claims process and ensuring a smooth repair experience.

Their focus is on restoring the vehicle's safety, structural integrity, and aesthetic appeal after an incident.

A significant feature of Gerber Collision & Glass is their **Lifetime Warranty** on repairs, which states: "WE GUARANTEE OUR REPAIRS AGAINST ANY DEFECT IN WORKMANSHIP FOR AS LONG AS YOU OWN YOUR VEHICLE." This warranty provides considerable peace of mind to customers, demonstrating the company's confidence in the quality of their work and their commitment to customer satisfaction over the long term. This is particularly relevant, as highlighted in a customer review where an individual expressed hope that new issues arising after initial repairs would be covered under this warranty. This lifetime guarantee is a strong selling point in the collision repair industry. Furthermore, customers often praise the **professionalism and ease of working with the staff**. As noted in a review, "John and Travis" were thanked for their "hard work" on an F-150, with the customer highly recommending them for "Great work done, easy to work with." This suggests a commitment to clear communication, efficient service, and a customer-friendly approach throughout the repair process. While some customers may encounter challenges or require follow-up visits, as indicated by a detailed review concerning ongoing issues after initial repairs, the existence of a lifetime warranty offers a pathway for resolution and demonstrates the company's commitment to standing behind its work.

While direct promotional campaigns for the Waterford Township location are not explicitly detailed, Gerber Collision & Glass, as a large national chain, typically leverages its brand recognition and key features as promotional tools. Their most significant "promotional information" is the aforementioned **Lifetime Warranty on all repairs**, which instills confidence in potential customers. They also frequently promote their ability to work with **all insurance carriers**, simplifying the claims process for vehicle owners. Many Gerber locations offer online appointment scheduling and a convenient way to get an estimate for repairs. They emphasize their use of **state-of-the-art equipment** and **certified technicians** to ensure high-quality repairs. Although not explicitly stated for this location, it's common for collision centers to offer services like vehicle pick-up and drop-off, or assistance with rental cars, to further ease the customer experience. Customers seeking more specific information or to schedule an estimate can contact Gerber Collision & Glass in Waterford Township directly at (248) 560-6739 or +1 248-560-6739. The company's overall reputation and the testimonials highlighting effective and easy service, despite potential complexities in some repairs, serve as their primary means of attracting and retaining customers for their specialized collision and glass repair services.