AutoNation Honda Fremont Service Center

Nearest place to service my Honda in Fremont. You can have a cup of coffee or tea, watch TV news and have good time waiting for about one-two hours or so. Not worth to get a shuttle back home but there is such an option available I rarely used. Their service is great as well as good is the service team. Recently I got an oil change and general check-up for free, because of some small delay at their service. Great place to get work done. Thank you!

Feb 11, 2025 · Angel G

The gentleman who assisted me with my appointment to have my recalled fuel pump replaced was very helpful once I explained that I had a 7AM appointment which needed to be honored. I also spoke with the general manager regarding my concerns because I'd had several previous repair appointments delayed while walk in customers were allowed to jump in front of my in the queue. He was very understanding and I was quite pleased to have my car returned to me in just over 2 hours even though I had been prepared to wait 3-4 hours. It definitely, restored some confidence in me as to expectations when I need to do business with Honda in Fremont, CA. For that I am grateful.

Dec 06, 2024 · Jill Buono

I had the pleasure of working with Tyler for some recent maintenance on my car, and I can’t recommend him highly enough! From start to finish, he was professional, knowledgeable, and incredibly efficient. Tyler took the time to explain exactly what needed to be done and made sure I felt confident and informed every step of the way. Not only did he do an excellent job on the work, but he also went above and beyond to ensure my car was running in top condition before handing it back to me. It’s clear he takes pride in his work, and his attention to detail truly shows. If you’re looking for someone trustworthy, skilled, and dedicated to quality work, Tyler is your guy. I’ll definitely be bringing my car to him for any future maintenance needs!

Nov 25, 2024 · Laura Erwin

We went for the recall on Honda fuel pump. The car was functioning fine before the visit. One day after replacing the fuel pump, the car stopped starting. I booked another appointment, spend the whole day and they said they pinched the O ring while replacing fuel pump and they have fixed now. I was frustrated but I understand mistakes happen. But a day after second visit, the same issue happened again. Again car stopped starting, I had to book another appointment. To my frustration, they said they pinched the O Ring again during installation. I expect better workmanship from Honda and they wasted my whole Christmas week.

Jan 02, 2025 · Abhishek Garg

Second time coming for service, did a good job again. There was some appointment confusion on a recall, but my advisor Francine did her best to get me into the schedule, and DID! It wasn’t guaranteed but glad it happened. Finished the job on time as well. Fremont Honda: Please know that the manners, pleasant attitude, and effort all make a difference for me who is building trust to take my vehicles to you, even if priced more above independent shops. Please continue kaizen. Pass it on to the techs too. We collectively feel the care & quality.

Dec 08, 2024 · Chris Rojas

I’ve really noticed and appreciated the recent changes at this dealership. I believe AJ is the new General Manager, and it definitely shows—everything feels more welcoming and well-organized. I recently picked up my car after servicing and asked for a car wash; the team took care of it right away while I waited. It was a nice touch to have fresh coffee available in the service drive, which made the wait even more comfortable. The showroom was spotless, with a great selection of cars on display. Overall, the staff was friendly and attentive, and the whole experience felt smooth and professional. It’s clear that customer service is a top priority here now. Highly recommend!

Apr 17, 2025 · Sophia Wong

I recently took my Honda Accord Hybrid for a recall. Honda is very friendly and they were very prompt. They also did full inspection and let me know the state of my tire. I appreciate their prompt service and friendliness. Thank you for a great experience.

May 15, 2025 · Jennifer Baumgartner

Recently I took my 2018 Honda crv for a recall. The service rep assigned to me was Gorden, he has great customer service skills, he took care of my car. The fix took almost 4hrs. Although I got there before opening time all the loaner cars were taken. AutoNation Honda Fremont Service should keep ample loaner cars if they know that repairs take more than 3hrs.

May 13, 2025 · Raveen Maan

I recently took my Honda Civic for service on February 22nd, and I’m pleased with the overall experience. The staff was professional and courteous, and they explained the service details clearly. The work was completed in a timely manner, and my car feels great after the service. I appreciate better communication regarding estimated wait times and any unexpected findings during the service. Overall, it was a smooth experience, and I appreciate the team's efforts. I’ll definitely consider returning for future services. Thank you!

Mar 01, 2025 · Gopinath R

I was going there for routine maintenance of my 2023 Honda Odessy,(BTW, they never told you when should be your next appointment or put a sticker on windshield to remind you, I guess they may tell you once the 3-year warranty expires as this is how they treat customers pay with or without out of pocket? Apparently worse than the other dealership I have been to), I arrived on time at 1pm, and went to one check in desk(there are more than 5 desks, and they seem busy without serving any customer), then was directly to another person and asked me to wait by the side of my car outside. About 15 minutes later, no one showed up, then I rechecked with front desk (he is still busy without any customer), I was directed to the other person while he was working with a customer ( don’t know how they handled the appointments to different staffs). Again waiting for about 10 minutes, and he got my key and asked me to wait again! I thought they would take care of my car now, so I went to lobby to have my lunch, and I can see the staffs are making jokes as there is no customers. Then another 10 minutes later, my car was still not moved by any one, I went to desk and was told if I need some service which cost about $400, which I have clearly told them no while I was scheduling the appointment. By then, it was 1:35pm, I thought I probably would come to work around 2:35pm as I was too the service would take 1hour as my previous experience. Then the staff told me to wait for 2 hours, which was totally running out of my patience. Due to my other schedules in the afternoon, I eventually cancelled the appointment and drove back to work without any delays. And I promised I will never come to this dealership even it’s free. Alright totally waste about 2 hours including the driving time +waiting time + review, hopefully, it helps other owners to saved time by avoiding dealing with this Fremont AutoNation Honda service department. Thank you!

Feb 27, 2025 · Jinlei Shen