Wheel Works

Got a oil change at $24.99 (with a 50% off coupon). I have a life time alignment. Without a reservation, the job was done in 4 hours. The good thing is there is no hard selling. They just told me it is recommended that I get 4 new tires, watch my oil pan leakage and battery is near end of life.

Feb 16, 2025 · Max Tseng

Very bad service! I brought the car at 11 pm, they told me to come to pick it up at 3 pm. 3 pm nothing was done. I was waiting for two tires at 6 pm! I told the service manager Ernesto Gutierrez that I wanted the balance of the rear tires, which he did not do! There is a very bad service manager! I will never go there and I don't recommend you either. Beware of the time Ernesto Gutierrez steals from you

Nov 18, 2024 · Mamuka Khachidze

I called asking if I could bring the car in to get a tire replaced. I had a spare tire but if they couldn't replace with the spare I was prepared to buy a new one from them. But instead I got an impatient worker on the phone who demanded to know if my replacement tire was new. I said that it probably wasn't, but I didn't know for sure, and as I was about to explain the worker cut in and said "I can't touch tires that aren't new. Have a nice day" and hung up before I could even offer to buy a new tire from them. Thanks, clearly you have so much business you don't want mine.

Dec 15, 2024 · Wei-Hwa Huang

I have been to this place 3 times because its located near my house. I have membership with wheel works from last 4 years and visited several branches, everyone was so good except this one. Work wise no complaints but the staff over here on reception need to seriously learn how to talk to a customer. He was so rude and impatient when asked a simlle question as I am nkt a tyre except but he is. He is not a person to stand in reception at all, probably a backend person. He just landed his entire frustration of work or something on me which is unacceptable. He just ruined my day. I am not over exagerating this because I am not a person who leaves comments regulary.

Feb 05, 2025 · Silvester Joseph (COMMON MAN)

Over the years, I've gotten good service at Wheel Works, 350 Kiely Blvd., SJ, across from the Toyota dealership on Stevens Creek Blvd. Including today, when I stopped by to have my tire pressure checked before a long (for me!) drive. Guillermo Cabrera, who has helped me before, is always friendly and seems to enjoy being helpful. He told me that he has worked at this location for three years. Thank you, Guillermo and Wheel Works!

Mar 29, 2024 · Diane Andrews

Snapped off one of my studs on my tire and had the audacity to ask me $300 dollars to replace it .I told them it was fine before they messed with it and that general practice for service is that if it’s in your care you’re responsible for replacement . If you break it you fix it . They told me that they weren’t gonna be held accountable and that I would have to pay out of pocket for repairs and didn’t proceed to replace the part that THEY broke . Save yourself the headache and go elsewhere for service where they won’t try to pull a fast one on you and try to get more money out of you .

May 14, 2025 · Ronald Perez

The manager who serviced me was rude, loud abrupt. Hevtold me my almost new could not be patched and forced me buy 4 new tires when mine had 5000 miles.As a Senior citizen, I feel I was taken advantage off., I had no choice as my car was not drivesble with a flat tire. I am sure tire could been patched. Will NEVER go to wheel works again

Apr 11, 2025 · Eugene Woerner