Westmont Body Werks

Located at 433 Plaza Dr, Westmont, IL 60559, USA, Westmont Body Werks operates as an auto repair and collision center, also identified as AutoNation Collision Center Westmont. This facility is part of the larger AutoNation network, which is recognized as one of the largest collision repair providers in the United States.

As an "Auto Repair Stations" platform category entry, Westmont Body Werks aims to provide comprehensive services for vehicles that have sustained damage, ranging from minor dents and scratches to extensive collision repairs. The facility strives to offer a full spectrum of auto body and painting needs for local users in the Westmont area and surrounding communities.

The facility at 433 Plaza Dr. is designed to accommodate various types of auto body work. As part of a larger corporate entity like AutoNation, it is expected to have a structured and organized environment. While specific details on the waiting area aesthetics or workshop layout are not extensively available, collision centers generally feature dedicated areas for vehicle assessment, repair bays, and paint booths. Given its association with a major automotive retailer, it is likely equipped with modern tools and technology necessary for collision repair. The operational hours for the collision center typically include weekdays from 7:00 AM to 5:00 PM and Saturdays from 9:00 AM to 12:00 PM, with Sundays being closed. This schedule aims to provide accessibility for customers seeking repair services.

Westmont Body Werks, operating as AutoNation Collision Center Westmont, offers a range of services focused on restoring vehicles to their pre-accident condition. These services generally include:

• Collision Repair: Comprehensive repair for vehicles involved in accidents, covering structural and cosmetic damage. This includes addressing crumpled bumpers, dented panels, and other forms of accident-related damage.
• Auto Body Repair: General bodywork to fix various types of damage, from minor dents caused by hail to more significant imperfections.
• Paint Services: This includes scratch and paint repair, as well as computerized paint matching to ensure a seamless blend with the vehicle's original color. AutoNation Collision Centers often use advanced painting techniques and materials to achieve a high-quality finish.
• Frame Repair and Body Alignment: For vehicles with structural damage, services include frame repair and body alignment to ensure the vehicle's integrity and mechanical functions are restored.
• Dent Repair: Both traditional dent repair and paintless dent repair (PDR) are typically offered for non-invasive removal of minor dents.
• Glass and Windshield Repair/Replacement: Addressing issues with vehicle glass components.
• OEM Parts Usage: While not explicitly stated for this specific location, AutoNation Collision Centers generally emphasize the use of Original Equipment Manufacturer (OEM) parts when possible, aligning with manufacturer specifications for repairs.
• Insurance Claims Assistance: The center often works directly with most insurance companies to streamline the claims process for customers, serving as a Direct Repair Program (DRP) partner for many insurers.
• Manufacturer Certified Repairs: Some AutoNation Collision Centers have certifications from various vehicle manufacturers (e.g., Audi, BMW, Mercedes-Benz, Porsche), indicating they have the necessary tools, training, and technology to perform repairs to the highest standards set by these manufacturers. While specific certifications for this exact location were not broadly detailed, its association with AutoNation suggests a commitment to high standards.

The facility aims to be a trusted provider for auto body and collision repair. Key features and aspects of their customer approach include:

• Trained and Certified Technicians: The center employs technicians who are trained and certified to handle various repair complexities. Some AutoNation locations are I-CAR Gold certified, which signifies a high level of training in collision repair.
• State-of-the-Art Equipment: To ensure precise and high-quality repairs, modern repair equipment is expected to be utilized.
• Lifetime Repair Guarantee: AutoNation Collision Centers often offer a lifetime repair guarantee on the work performed, providing customers with assurance regarding the durability and quality of the repairs.
• Communication: The importance of clear communication with customers about the repair process, estimates, and timelines is generally a stated goal for such centers.
• Customer Convenience: Services such as free estimates, and potentially assistance with rental cars or towing, are typically offered to enhance customer convenience during the repair process.

Westmont Body Werks, as part of the AutoNation Collision Center network, often promotes itself as America's most trusted network of collision repair specialists. Promotional information typically highlights their certified technicians, state-of-the-art equipment, and commitment to customer satisfaction and quality repairs.

However, customer experiences can vary, as reflected in available reviews. One customer had a very negative experience, citing issues with dishonesty, carelessness, and unprofessionalism. This individual reported a significant discrepancy in the initial estimate versus the final cost, stating an increase from $4,600 to over $14,000, ultimately taking their car elsewhere for a $4,000 repair. This review highlights concerns regarding transparency in pricing and timely service, as the car reportedly stayed at the shop for over two months without completion. This customer also noted that Westmont Body Werks is also known as AutoNation Collision Center at the same address, urging others not to be "fooled."

Conversely, another customer provided a positive review, expressing satisfaction after having their truck repaired at Westmont Body Werks following a botched repair job elsewhere. This customer lauded the "great job by people who know and care about what they are doing," indicating a positive outcome in their specific repair scenario. This contrasting feedback underscores that individual experiences can differ significantly and potential customers may wish to research recent reviews and consider various perspectives when making a decision.

In summary, Westmont Body Werks, operating as AutoNation Collision Center Westmont, positions itself as a comprehensive auto repair station offering a wide array of services for collision and body damage. While it aims to provide professional service with modern facilities and trained technicians, prospective clients are encouraged to consider the varied customer feedback available online to form a complete understanding of the potential experience.