Wagen Werks

Wagen Werks, located at 12127 Mall Blvd in Victorville, CA 92392, operates as an auto parts store within the Auto Repair Stations category, potentially specializing in parts for specific vehicle makes, suggested by the name "Wagen Werks" which commonly relates to Volkswagen. They can be reached at (760) 949-2494 or their mobile number +1 760-949-2494.

Customer reviews indicate significant issues with ordering and customer service from Wagen Werks. One customer reported a prolonged delay in receiving any communication or a tracking number after placing an order. Despite an initial response promising shipment, no further updates or tracking information were provided. Multiple attempts to contact the company via phone were unsuccessful due to an unconfigured voicemail, and emails also went unanswered over several days. This customer ultimately concluded that the company likely did not have the ordered items in stock and strongly advised others against ordering from them due to the "terrible to no communication."

Another customer shared a negative experience involving headlight assemblies that did not fit their vehicle. They suspected the parts were of Chinese origin. This customer also reported a complete lack of response to their return inquiries via email and phone, noting the same issue with the voicemail being unavailable. They expressed their intention to dispute the charges with PayPal and their credit card and warned potential buyers about the lack of post-purchase support.

Based on the available reviews, potential customers may experience difficulties with online orders, including delayed or absent communication, lack of tracking information, and unresponsive customer service, particularly regarding returns or issues with purchased parts. The environment of the physical store is not described in the reviews, but the online ordering experience appears problematic. Features typically expected from an auto parts store, such as reliable order fulfillment and customer support, seem to be lacking based on this feedback. No information regarding services beyond selling parts or any promotional offers is available. Local users considering purchasing from Wagen Werks, especially through online orders, should be aware of the reported issues with communication and customer service.