Volvo Parts

Volvo Parts, situated at 1795 Maplelawn Rd suite #200, Troy, MI 48084, USA, functions as an Auto Repair Station with a distinct focus on providing genuine Volvo parts and accessories. As part of a larger dealership (Suburban Volvo Cars), this location serves as a critical resource for Volvo owners and independent mechanics seeking authentic components for maintenance and repair. You can reach their parts department directly by phone at (248) 717-2926 or via mobile at +1 248-717-2926. Their typical parts department hours are Monday through Friday from 7:00 AM to 6:00 PM, though it's always advisable to confirm these hours, especially before making a special trip.

As a dedicated parts department within a Volvo dealership, the environment at Volvo Parts is primarily a well-organized and stocked facility designed to manage a comprehensive inventory of automotive components. Customers would typically interact with parts specialists at a counter, whether in person or over the phone, to identify and order the specific items they need. The focus is on providing factory OEM (Original Equipment Manufacturer) and aftermarket parts, ensuring that Volvo vehicles receive components designed to exact manufacturer specifications. Being part of an "upscale auto dealer" implies a certain level of cleanliness and professionalism in the physical space, though the core function remains the efficient distribution of parts.

Volvo Parts primarily offers goods for sale, which are the essential components for maintaining and repairing Volvo vehicles. Their services are inherently tied to facilitating the sale and proper identification of these parts:

• Genuine Volvo Parts: They stock and sell a wide range of authentic Volvo components, from engine parts and braking systems to electrical components and body panels. Using OEM parts is crucial for maintaining vehicle integrity, performance, and often, warranty coverage.

• Accessories: In addition to repair parts, they likely offer a full line of Volvo accessories, allowing owners to customize or enhance their vehicles with manufacturer-approved add-ons.

• Assistance from Trained Professionals: The parts department is staffed by individuals knowledgeable about Volvo vehicles and their components. These professionals are intended to assist customers in identifying the correct parts, often requiring the vehicle's VIN (Vehicle Identification Number) for accuracy.

• Parts Ordering and Pickup: Customers can order parts directly through the department, either in person, over the phone, or potentially through their online portal. They then arrange for pickup or, in some cases, delivery.

While the primary offering is parts for sale, the provision of expert advice and the ability to accurately source specific components based on a VIN are critical services that fall under the umbrella of an Auto Repair Station that also supplies goods.

The experience of obtaining parts from Volvo Parts, as indicated by the provided review, presents a mixed picture, highlighting both intended features and areas of significant challenge:

• Extensive Parts Inventory: As a dealership parts center, they are expected to have an "extensive parts inventory" to cater to various Volvo models and repair needs. This generally means faster access to parts compared to generic auto parts stores.

• Use of VIN for Accuracy: The mention of using a VIN number for ordering parts is a standard and crucial feature, intended to ensure customers receive the correct component for their specific vehicle configuration.

However, the customer review reveals considerable friction points:

• Incorrect Parts Despite VIN: A significant issue raised is the frustration of not receiving the "right parts" even after providing the VIN number. This points to potential challenges in their internal part identification system or human error in processing orders, leading to inconvenience and delays for the customer.

• Confusing Parts Diagrams: The "parts diagrams are confusing and hard to read," which can complicate the self-identification process for customers attempting to order parts themselves, even with a VIN.

• Unwillingness to Correct Issues: A critical problem is their alleged "completely unwilling to help correct issues because of 'third-party' billing." This suggests a rigid policy that can leave customers stranded when an incorrect part is received, shifting responsibility rather than focusing on resolution. This lack of accountability can severely damage customer trust.

• Inconvenient Online Ordering: The inability to "order parts from your phone browser" and the requirement to "use a desktop or laptop computer" is highlighted as "inconvenient." In today's mobile-first world, this technological limitation creates a barrier for many customers, especially those looking for quick access to parts.

• Disappointment with "Upscale Auto Dealer" Service: The customer's comment, "You would think an upscale auto dealer could do better," reflects a perceived mismatch between the expected premium service of a luxury brand dealership and the actual experience of dealing with parts issues. This indicates a gap in meeting customer expectations for a high-end brand.

For a specialized parts department like Volvo Parts, the inherent promotional message revolves around the authenticity and quality of their products. Their value proposition typically includes:

• Genuine Volvo Quality: The assurance of receiving original, high-quality parts that guarantee fit, function, and longevity, and maintain the vehicle's warranty. This is a primary draw for Volvo owners.

• Expert Assistance: The availability of "trained professionals" who can guide customers in selecting the correct components.

• Extensive Inventory: The benefit of having a broad selection of parts readily available, often reducing wait times for repairs.

• Competitive Prices: While specific pricing is not provided, dealerships often aim for competitive pricing on parts, sometimes offering specials to attract customers.

However, the negative customer review presents a significant challenge to these promotional claims. The inability to consistently provide the correct parts, the difficulty of using online resources, and the apparent lack of proactive issue resolution diminish the perceived value. While the physical location and the availability of genuine parts are undeniable benefits, the customer experience outlined in the review suggests that the transactional aspects and post-sale support for parts need considerable improvement. Potential customers seeking parts from this Volvo Parts location should be prepared for potential challenges in ordering and returns, and might consider confirming their exact part needs with a service advisor before placing an order.