Valley Hi Kia Service

I will most definitely be taking my business elsewhere. I have a 3 year warranty on my car. I went in there after a routine oil change at a different location where the mechanic said my transmission was leaking among other things. When I went in, the person helping me told me that’s what I get for purchasing a used car and even worse for choosing a dodge journey because “those cars have lots of problems.” After inspecting my car for a different issue he attempted to return my keys to me and tell me that my car was fine. I had to ask if my car was fine what about my leaking transmission? He responded with “oh yeah my technician told me about that you should get the checked out!” So he was going to let me leave with a leaking transmission and not disclose that information to me. This only lead to more issue about my warranty coverage for a rental and how they were only gonna cover 2 days of a rental and I was responsible for the other two additional days it was gonna take them to fix my car. After threatening to speak to the supervisor they finally said they’d have my car done the next day no rental needed. He said guaranteed by 3pm so I show up at 3 during my lunch from work and what a surprise the paper work had not been processed so I had to wait 50 minutes to drive off when my car was parked and ready to go at 2:50 when my coworker and I drove on the lot. They proceeded to lie to us and say that the technician was still working on it that’s why it took so long but that was a lie because my car was parked outside ready to go at 2:50 when I arrived.

Oct 06, 2024 · Brenda Roque

Kia has great cars there customer service at the Victorville location treated me like family! There sales manager went up and beyond the sales and service of my car. Thank you 😊 all including your financial department and service I❤️myKIA FORTE

May 09, 2023 · Brandin “RealtorBrandin” Wilson

I was very disappointed with my sells rep Aaron N. I recently needed a piece of trim underneath my car replaced, I called to schedule an appointment. My rep said that they had the part in stock and that when I came in they could repair it in less than an hour. I come in a few days later, get checked in and we discussed pricing. The part was $150 that was ok and labor was going to be $100. As a full time college student, I opted for a payment plan for 3mo. They had me sit for almost two and half hours in the lobby to be told that they didn’t have the part. Frustrated from this point, I opted to pay for the part in advance to guarantee that the next time I come in it would be there. After discussing the payment, Aaron charges me for the full amount and then was very apprehensive about returning my funds due to it being extra work. The funds eventually were refunded. I come in a week later with a much better representative and she checks me in quickly and tells me that labor would be significantly cheaper than what Aaron quoted me. I will not work with that representative again, but everyone else is much better and give good customer service.

Mar 22, 2024 · Rae Paino (Rae)

I am very happy with Kia's service, especially our advisor, Chris Iannuzzi. I didn't have an appointment, and I know it was going to be a long wait for my vehicle, which I needed an oil change. It wasn't too long of a wait for my vehicle to be ready, plus they washed my car. Great service, love my Kia.

Sep 04, 2023 · Lorraine A

I have had positive experiences with all of the service advisors that I have dealt with, but the majority of my service visits have been handled by Stacey Keen. And honesty, that has been by choice. Stacey is always very friendly, knowledgeable and thorough in explaining the repairs and service that needs to be completed. She also makes sure to keep me updated on the progress of the work and is available to answer any dumb or off the wall questions that I may have. I trust Stacey when it comes to servicing my vehicles. I have owned three Kia vehicles, two current, and Stacey is my go service advisor. She is my service advisor of choice not for just my Kia vehicles, but also for the servicing my Honda Civic and Ford Fusion. Stacey has also taken good care of my son when he has needed his Kia Forte serviced. I am truly thankful for Stacey and the Kia Service Team for providing me with excellent service. Mark Victorville, CA

Jul 27, 2023 · Mark Mooney Sr

Initially, I was happy, but then I started receiving strange texts from them. All of them are asking for me to leave a review, so here's mine: The texts I have received (they are many) all say something like this: please leave a good review so that I don't get in trouble/get my full pay/don't get penalized. Okay, this means one of two things: the management there will take it out on employees if the customer decides to not leave a review. Messed up policy. OR my suspicion: they tell their employees to make it sould like there will be a repercussion if we do not leave a review. So...they're extorting us for reviews? Holding employees hostage for five stars? Or manipulating us. Either way, it stinks, it's not right. Also their warranty salesman and financer absolutely do not inspire confidence. Mike, our salesman, was great.

Aug 31, 2023 · Kevin Overduin