Toyota Service Center

I highly DO NOT recommend this Toyota for Service. And since their service department is unprofessional then what other problems are behind the other departments. Biggest complaint is that they stole my tacoma trd pro air intake filter. Since I do not want to use the word stole, I will take it back and say they replace my tacoma trd pro air intake filter with a disposable air filter. I told management, Becky or Becca, and told her I wanted to inform her of the situation that has happened in her department. She brushed it off and said my TRD pro does not come with a reusable air intake filter. Picture shows sticker that states a resuseable air intake filter should be in there. Other picture shows what they replaced my air filter with. And last picture shows the filter i had to purchase that my truck already came with originally. Summarizing the situation, I went in scheduled maintenance oil change and i needed my air filter cleaned, because I didn’t purchase the cleaning kit so i figured they would do a better job. However, they switched air filters.

Aug 13, 2024 · Gary Acenas

Go to Midas to have your AC Freon serviced. It’s half the price. I brought my car in because my AC stopped blowing cold. They quoted me 357.00. Then came back and told me my AC hoses were leaking and it would cost me 1600. I wanted to get a second opinion so I paid the 195 for the Diagnostic and I took my car to Midas, who I trust. They thoroughly inspected my car saw no signs of leaks or damage to the hoses. They did the AC repair for half the cost only 156. They also check the Freon pressure and found absolutely no leak!!!! I would have been scammed out of 1600.00. I called to alert Pat Kelly to what happened and all I received was a lame explanation to justify the lie. Ohhh he saw residue on the hose and it may have a very small slow leak no one can see yet. Wrong! So wrong in fact that Midas was willing to actually put it in writing that there was no leak. It cost me 195.00 but at least I found out the technicians at Toyota recommend unnecessary repairs and I should never trust Toyota again.

Sep 11, 2024 · Christina Johnson

I will go back again to this center because of Javier Zazueta He was so helpful, precise and friendly🌟 Shout out to Javier Zazueta From service department

Aug 16, 2023 · Aimar Yousif Raheema

Essa was very kind and able to get me in for service on short notice, and he had a positive helpful attitude the whole time. The whole service team was friendly, efficient, and professional. Very pleased.

Jul 27, 2024 · Randall Moore

I find comfort in knowing my car is getting the right service, but they sneak in fees at the very end outside of the quote which makes negates any trust I have. When asked questions employees know nothing outside their limited job positions. I expect more from a licensed dealership.

Jul 22, 2024 · Noah

Overpriced bullshit at every turn. I will not be spending another dime at this service center. Most recently, i called to inquire about a quote for repairing my fuel door opener for my rav4. The attendant offered for me to bring it in for a diagnostic, which was priced at $180. I claimed this was bullshit, so she transferred me to a technician. The technician quoted me for the two parts that might be damaged (50 for spring, 500 for actuator), as well as provided a simple explanation of how to check for what was broken. Well, i checked, it was the spring, ordered a new one off amazon for $5 and installed in about a minute. If they wanted to retain business, they should try respecting their longtime customers. I will never be paying for another service here or giving another cent of my money to this service center. Pathetic. Do better.

Mar 28, 2025 · Tyler McDonald

My daughter's car had a battery holder recall since 2023, they had the VIN and didn't say anything when making the appointment or in person, nor did they do the work (obviously). They overtorqued a component of the oil filter cover. Also, they tested my battery and showed it was good. It was acting bad within a week as the CCA was down more than 40%-45%. We limped along with the battery until I bought a replacement. Great oil change coupon, but those coupons are intended to create an opportunity for them to find problems. That was the only reason I took it to them. My daughter had been out of town for a while, I wanted the car to be inspected by a professional.

Apr 06, 2025 · Home Is In Carlsbad

Past couple years I have been getting maintenance services for both my cars here with Javier Zazueta. He's knowledgeable, nice and friendly, professional, honest. He would always tell me which part is critical that needs urgent service, which can wait until next time so I don't end up with big spending at one time. Javier also able to find us discounts. He also so kind and explain thing well for my two young adults daughter and son. I have 3 Toyota and will ask for Javier every time that I bring my cars in for service.

Feb 26, 2025 · Trang Nguyen

No point in making an "appointment" for service. They'll work on all walk ins first. 4 hours waiting before any word of my vehicle being touched for an oil change. Work on appointments at the proper time

Mar 08, 2025 · Edwin Garcia